Curated Return Policy

Curated Return Policy 2024 | Easy Online & Instore Refunds

Curated Return Policy has a different return window depending on the product type. Curated allows you to return for most of their products within 30 days of purchase. If you are not satisfied with the purchase, or not received the product exactly what you want.

You may return baby and toddler items within 60 days of delivery. Bikes must be returned within 14 days of delivery. Curated will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and must be in its original condition.

About Curated

Curated helps individuals who love the outside discover the proper tools with the help of professionals. You inform them what you want, and that they connect you with a person who knows lots about outside stuff. Then, they provide you with hints on what equipment is probably great for you, making shopping simpler and extra customized.

Most Recent Roman Return Policy 

Details of Curated Returns:

Information Details
Return mediumIn-store and Online 
Refund method Original payment method 
Exchange method In-store and Online 
Contact 452 252 9183

Curated Holiday Return Policy:

If you made a purchase between 28th October and 24th December then you may return your product until 15th January. The product must be returned in its original condition.

Methods of Curated Returns:

Curated offers two ways of returning items:

  • In-Store Return
  • Online Return

Curated In-Store Returns:

Firstly, you will need to find the nearest Curated store. Go to the store. Bring the item to the store with its original receipt that you got with your order. You need to provide the shipping confirmation email if you want to return the product that you purchased from their website.

Product must be in its original condition, store representative will help you to return the product. Make sure that product must be unused. Curated will not accept the product if it is damaged, used or washed.

_curated return policy

Quick Facts

Receipt RequiredYes
Restocking Fee No
Refund / Exchange Return or exchange at customer’s option
Original Packaging Required No
Probability of Success Medium
Shipping ChargesYes
ConditionsUnwashed/unworn/not altered
ExceptionsGift Cards

Curated Return Policy Online:

You can also return your products through mail. Provide details about your product order number, name, email and receipt and send us your package. Try to return your items in an unopened stage.

  • First you visit their website to start your return.
  • You need to fill out the return form.
  • Select the items which you want to return and tell them a valid reason why you want to return the product.
  • Submit your selected items.
  • You will get a confirmation email with a return shipping label.
  • Pack the properly in the box and affix the return label on the top of the box.
  • Mail the box back to the Curated store.
  • Shipping fee and other handling charges are non-refundable.

Curated Refunds:

The Curated Return policy is quite generous, they will allow you to return your product and you can request for a refund. After receiving your product, Curated will initiate your refund process and it may take 2 to 3 weeks to validate your return product. Your refund will be issued in the form of the original payment method.

If you damaged the product then curated will not allow you to return that product. To get a refund, the product must be returned in its original condition as you received. You will not get a refund if you make a refund request against custom orders. Shipping fee and other handling charges are non-refundable.


Curated Exchange Policy:

According to the Curated return policy, return your items within the return window. The product must be returned in its original condition as you received. If you want to exchange please start your return for the original purchase and place a new order for a new item.

The amount you paid for the return product will be credited to you for the new purchase. You can exchange your product by visiting the store. The product must be in its original condition. It is recommended that you go to the store to exchange your product because it is convenient and all the processes are in front of you. For more queries, you can contact the customer service department.

Curated Return Policy Exceptions:

As per Curated return policy, there are few exceptions:

  • The product must be returned in its original condition, if it is damaged or has been altered in any way so you are not able to make a return of that product.
  • Curated does not accept the return of used products.
  • Customized products are not eligible to return.
  • Snowboards and rigged fishing products are not eligible for return.

Curated Warranty Claims:

If by mistake you received a damaged or defective product that you don’t want. You may inform them by sending email at [email protected]. Please inform them about the issue of your defective item and send us a clear picture of the product. Note that some manufacturers will require you to contact them directly with warranty claims. If that’s the case, we’ll help you initiate the process.

Curated Delivery and Shipping Policy:

Curated uses DHL express, UPS, USPS or SF Express. All parcels are shipped within 72 hours using USPS. The standard time for USPS delivery is 2 to 7 working days. Curated offers free shipping for the orders above $120. Business days are Monday to Friday excluding public holidays. Please contact by sending an email at [email protected], if you need your order urgently or by a specific date.


Shipping Methods:

There are following shipping methods that are offered by a curated company:

  • Post mail: Mail box delivery within 3 to 5 working days.
  • Standard Service: It may take 1 to 3 business days for Door-to-Door delivery. No mail box delivery. In this method you are able to track your order.
  • Express Courier Service: If you require your order urgently or by a specific date so it is suggested that you opt this option. It may take 1 to 2 business days to deliver your order. Please inform us before placing your order.

Curated Contact Details:

You can call at 452 252 9183. You can send mail at [email protected].

Curated Customer Service Hours:

Send an email we will get back to you within 24 hours. The call representative is available from Monday to Friday: – 10:30 AM to 6:30 PM.

Curated Store Timings:

The store hours are of Curated are mentioned in the following:

DayStore Hours
Monday10:30 AM – 4:00 PM
Tuesday10:30 AM – 4:00 PM
Wednesday10:30 AM – 4:00 PM
Thursday10:30 AM – 4:00 PM
Friday11:00 AM – 3:30 PM

Curated Social Media Accounts:


What is curated return policy?

Curated allows you to return most of the items within 30 days of purchase. The product must be returned in its original condition.

Can I make a return after 30 days to Curated?

You may return your item within 30 days of purchase or delivery, otherwise retailers can offer you a repair or exchange. You are not able to get a refund.

Can I make a return without a receipt?

No, your product needs to have the receipt or any proof of purchase. To identify your product we will need the invoice that sent you with the package.

Can I make a return of used products at Curated?

Absolutely not, it is clearly mentioned that the product must be returned in its new/original condition. If you used the product and then want to return your product, the Curated will not accept your return.

Can I return damaged products at Curated?

No, you cannot return a damaged or defective product at Curated. If you opened the product and its original condition then you can easily make a return. In case, if you have received damaged or defective product from the Curated then you can return or exchange the product but you need to inform the customer support department as soon as possible.

Is there an exchange policy at Curated?

Yes, you are allowed to make an exchange of the product at Curated. But the product must fulfill the requirements of Curated Return Policy.

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