Coles Return Policy 2025 | Online & In-store Returns
If a product does not meet your expectations, Coles return policy offers you a refund or placement. They want you to be happy with everything you purchase from them. You can return your item within 30 days if you change your mind about Mix clothing. Return your unwashed and unworn item with its original packaging and invoice.
You can return your product with Coles ‘Try It. Love It. Or Your Money Back’ satisfaction guarantee. You can return your products with empty packaging and a receipt of the product for a replacement or refund. This also applies to deli items and fresh produce. For other products that are not Coles brand, you can bring your receipt and the product to the front desk of any store.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
Yes
Shipping FEE
Non-refundable
Details of Coles Returns
| Information | Details |
| Website | Coles |
| Return Period | 30 Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | Mail, In-Store |
| Customer Support Hours | Monday-Friday: 6:00 AM – 12:00 AM AEST 6:00 AM to 1:00 AM during daylight saving time Saturday-Sunday: 7:00 AM to 10:00 PM AEST |
| Phone Support | 1800 455 400 |
| online.customercare@coles.com.au |
Coles Return Policy Conditions
The following are the return conditions:
Coles Refund Policy
If you return your items within 30 days, you will be eligible to get a refund. Coles will not provide refunds for the delivery fee. You will not receive a refund if you do not provide an original sales invoice. The refunds for the item are made in the original payment method or a Coles gift card.
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Coles Exchange Policy
If you return your items within 30 days, you will be eligible for an exchange. You will not receive an exchange if you do not provide an original sales invoice. You can get an exchange for a few items such as electronics or clothing.
Coles Return Exceptions
The following are the return exceptions:
Methods to Return at Coles
The following are the return methods for easy and flexible returns.
Online Returns
If you need to return an item online, you can take it back to any Coles store location or call customer service at 1 800 45 400. You can also email them at online.customercare@coles.com.au. They will look into your order and offer you a full refund or credit.
In-Store Returns
You can use the Store Locator given to find the Coles store near you. You can bring your items in-store within 30 days from its purchase date to return. Securely pack your items and bring them to the store. Talk to a store associate at the front desk about your return. They will help you with the return process.
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Coles Delivery and Shipping Policy
Coles delivery and shipping charges are FREE if you place an order over $250. Choose Delivery and set your shopping method. You can enter your postcode or suburb and select the delivery place that suits you. The following are the shipping and delivery methods:
| Slot Duration | Delivery Fee | Mid-Week Discounted Fees(Tue, Wed & Thu) |
| 2 hours | $11 | $9 |
| 4 hours | $8 | $6 |
| 6 hours | $4 | $2 |
Coles Gift Card Policy
Coles offers both physical and digital gift cards. You can order up to 10 gift cards to a different or the same postal address. You will be charged a delivery fee for each different address. You can select the value of your gift card up to $500.
Physical gift cards are delivered via a registered post. You will have to pay a $5.5 delivery fee and receive it in 5 to 10 business days. The digital gift cards are sent via email. They are received within four hours or on your preferred day. Each card is valid for 4 years.
Coles Return Policy Without Receipt
Proof of purchase such as an original sales invoice is required to get a full refund or exchange an item at Coles. Customers who do not have the original sales invoice can still return their items. They need to provide a valid form of identification if they do not have a receipt.
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Coles Order Cancellation Policy
You can cancel your order until the cut-off time by going to the order management section on the website.
Coles Faulty Returns Policy
If you receive a faulty or damaged item, you can return it during delivery to the Coles team member or contact customer care by calling 1800 455 400. They can offer you a credit or refund to your account. You will also be provided the option to spend credit on future orders while checking out.
Coles Store Timings
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.
Coles Customer Service Hours
You can contact the Customer Service team on Monday to Friday from 6:00 AM to 12:00 AM AEST, 6:00 AM to 1:00 AM during daylight saving time, and on Saturday to Sunday from 7:00 AM to 10:00 PM AEST.
Coles Contact Details
You can contact the Customer Service team at their phone support on 1800 455 400 or send an email to online.customercare@coles.com.au.
Social Media Handles
FAQs
What is Coles Return Policy?
You can return your unwashed and unworn item with its original packaging and invoice within 30 days.
What if I received the wrong item online?
Contact Coles Online Customer Care to arrange return or credit.
Can I Cancel My Coles Order?
You can cancel your order until the cut-off time by going to the order management section on the website
Can I Return My Faulty Item at Coles?
If you receive a faulty or damaged item, you can return it during delivery to the Coles team member or contact customer care by calling 1800 455 400. They can offer you a credit or refund to your account.
Conclusion:
Coles return policy offers a clear, accessible, and customer-friendly framework for managing product returns. Whether you’ve made a purchase in-store or online, Coles ensures multiple return pathways—by mail, in person, or through your original payment method—depending on the product type and condition. Their policy is structured to prioritize customer satisfaction while also ensuring compliance with the Australian Consumer Law, reinforcing Coles’ credibility and commitment to consumer rights.
