Woolworths Return Policy

Woolworths Return Policy 2024 | Easy Return Process

All items you purchase in-store Woolworths Supermarkets, Woolworths Metro, and Online, come under the Woolworths return policy. You can return your product within 30 days with a valid proof of purchase.

Your item must not be damaged or faulty if you want to return it and get a refund. If your item is damaged, you will not be offered any refund. You can liaise with the manufacturer directly which may be more time efficient.

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Details About Woolworths Returns

InformationDetails
WebsiteWoolworths
Return Period30 Days
Refund MethodOriginal Payment Method
Exchange Period30 Days
Return MediumsMail, In-Store
Customer Support HoursOnline Shopping
Monday-Friday: 5 am-2 am (AEST)
(5 am to 1 am in daylight saving time)
Saturday: 5 am-10:30 pm (AEST)
Sunday: 5 am-10 pm (AEST)

In-store Shopping
Monday-Friday: 9 am – 7 pm (AESTS
Saturday-Sunday: 10 am to 4 pm (AEST) 
Phone SupportOnline Shopping: 1800 000 610
In-Store Shopping: 1300 767 969

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Woolworths Refund Policy

Woolworths does not offer refunds for items for which you have changed your mind. However, if you want to return a faulty or defective item, you can get a refund for the purchase price, and replace, or repair the product. Woolworths will verify the issues with your item and offer you a suitable remedy. 

Woolworths Exchange Policy

You can exchange your items with Woolworths within 30 days. You can bring your items along with their proof of purchase. You can get an exchange of the same value item for the returned item. The item you return should be in its original condition including original packaging. The items must not be used. If you want to return a perishable product it must not be expired or within 2 days of expiry.

Woolworths Return Conditions 

The following are the return conditions:

  • You must return the item within 30 days from the date of purchase.
  • You must have valid proof of purchase such as a receipt.
  • Items must be in their original condition including their packaging.
  • Items must not be used or expired.

Methods to Return at Woolworths

The following are the return methods for easy and flexible returns.

Online Returns

Follow the given steps to return items via mail:

  • Head to Woolworths’ official website.
  • Log in to your Woolworths account.
  • Go to the ‘My Orders’ page.
  • Select the items you want to return and provide the required information.
  • Submit your return request.
  • Follow the instructions on the page.
  • Drop off your package to your nearest courier location.

In-Store Returns

You can use the Store Locator given on the website to find the nearest store to you. You can return your items in-store within 30 days from its purchase date. Bring your items to the Woolworths store’s service desk. Make sure to bring an original sales receipt with your faulty return items to the store. Talk to store staff and they will help you with the return process.

Delivery and Shipping Policy

Delivery windows may vary depending on the location. Select ‘delivery’ in the shopping cart on the left and enter the address to see the available windows in your area. The minimum purchase amount for each delivery of a grocery order is $50 excluding the delivery fee.

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You will receive an SMS reminder that will have a link to track the order on your mobile. You can also log into ‘My Account’ go to ‘My Orders’ and choose the order you want to track. Buk order delivery and green window delivery options are also available.

Woolworths Gift Card Policy

Woolworths supermarket gift cards are a practical and thoughtful gift that can be enjoyed by everyone. They offer both physical and eGift cards. The physical gift card is delivered via a standard delivery of $5.50 or faster shipping by courier at $14.99. The eGift cards are usually delivered to your email address within 10 minutes after the purchase. You can order a maximum of 5 gift cards per order. You can choose the value for your card between $5-$500.

Woolworths Return Policy Without Receipt

If you want to return a defective item and you do not have valid proof of purchase, Woolworths can provide you with a return card to the value of your purchase price, at their option. If possible, items may be returned to the manufacturer for exchange or repair.

They may reimburse the item’s purchase price in the original payment method. You will be asked to provide identification by showing your name, address, and signature in these cases. Their details are recorded for loss prevention purposes.

Woolworths Return Exceptions

The following are the return exceptions:

  • Custom-made, Monogrammed, Personalized, Or Altered Products
  • Swimwear, Underwear, Hosiery And Nappies
  • Pierced Jewelry
  • Personal Care Products
  • Cosmetics, Make-Up, And Fragrances
  • Nail Or Nail Care Products
  • Skincare Products
  • Bedding Accessories
  • Perishable Goods
  • Gift Hampers

Order Cancellation Policy

If you cancel a Woolworths order, you will not be charged for your order depending on the payment method you used. If they take payment at checkout, you will be refunded in the original payment method paid for the order including the bag fee, delivery fee, and any other charges. However, you cannot cancel the Delivery Now orders due to their fast nature.

Woolworths Faulty Returns Policy

If you want to return a faulty product, Woolworths will offer you a refund of the purchase price, replacement, or repair of the product. If the product you purchase is faulty or defective, then you will be offered a return card without proof of purchase.

Woolworths Store Timings

You can go to the Store Locator on their website to learn about the store hours and the location of the nearest store to you.

Woolworths Customer Service Hours

You can contact the Customer Service team as follows:

Online Shopping
DayTiming
Monday5 am – 12 am (AEST)
Tuesday5 am – 12 am (AEST)
Wednesday5 am – 12 am (AEST)
Thursday5 am – 12 am (AEST)
Friday5 am – 12 am (AEST)
Saturday 5 am – 10:30 pm (AEST)
Sunday5 am – 10:30 pm (AEST)

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In-Store Shopping
DayTiming
Monday9 am – 7 pm (AEST)
Tuesday9 am – 7 pm (AEST)
Wednesday9 am – 7 pm (AEST)
Thursday9 am – 7 pm (AEST)
Friday9 am – 7 pm (AEST)
Saturday 10 am – 4 pm (AEST)
Sunday10 am – 4 pm (AEST)

Woolworths Contact Details

You can contact the Customer Service team at 1800 000 610 for online shopping and in-store shopping you can contact them at 1300 767 969.

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FAQs:

You can return your product within 30 days with a valid proof of purchase. Your item must be damaged or faulty if you want to return it and get a refund.

Yes, you can exchange your items with Woolworths within 30 days. You can bring your items along with their proof of purchase.

Yes, you can cancel your order at Woolworths. You will not be charged for the cancellation of your order.

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