Lego Return Policy

Lego Return Policy 2024 | Easy Returns Within 90 Days

Lego’s return and refund policy is contingent on the purchase location and the date of purchase. Lego products purchased from the official website can be returned within 90 days for a full refund or exchange, provided they are in their original condition and packaging, with proof of purchase required.

Lego store customers can return their purchased product within 30 days for a full refund or exchange, provided it is in its original condition and packaging, and they provide their receipt or gift receipt. 

If you purchased a Lego product from a different retailer like Target, Amazon, or Walmart, you must follow their return and refund policy, which may differ from Lego’s, and contact them directly for further details.

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Details About Lego Returns

Information Details 
Website LEGO
Return time30 days for In-Store Return
90 days for Online Return
Return methodIn-store & Online
Refund modeOriginal Payment Method

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What is Lego Return Method?

To return a Lego item purchased from their website or store, follow these steps:

In-Store Return Policy

Returning items purchased at a LEGO Store is simple, provided they were purchased within the last 90 days, and an in-store Brick Specialist will assist you with the return process.

If you have the receipt, you can receive a full refund for sealed sets purchased at their stores, in the same payment form.

Opened sets with receipts can only be returned for exchange or store credit, but check with the store first to avoid limitations on accepted items. To return clothing, apparel, or footwear purchased at a LEGO Store, contact them as stores cannot accept returns for these items.

Online Returns

To initiate a return via lego.com, clients must follow the provided steps

  • Log into your Lego account.
  • Choose return items.
  • Check the order status.
  • Follow the instructions that appear on the prompt.
  • Contact Lego customer service for a return authorization number (RAN).
  • Provide the order number or receipt number and return reason.
  • Securely pack the items in original packaging, RAN, proof of purchase, and accessories.
  • Attach a prepaid shipping label by email or write RAN and address on the package.
  • Drop off the package at the UPS location or schedule pickup online.
  • Wait for Lego to process a return, and receive email confirmation upon completion.

Lego Exchange Policy

Lego provides exchanges for products purchased from their website or stores within the specified timeframes. You can exchange your product for a similar or higher one, with the difference to be paid, or receive a refund for the difference. You can exchange your product for a gift card or store credit. If you need more assistance contact the customer service department.

Lego Refund Policy

The refund will be processed within 14 days after receiving the return. The refund will be credited to the original payment method used for the order. The refund amount will be reduced by the cost of return shipping. 

To access a free return level on Lego.com, log in to your account and navigate to your order status page. To return items, click on the “Return items” button and follow the provided instructions. Make sure that the product must be returned in its original condition to get a full refund, otherwise, your refund request will be rejected.

What is Lego Return Policy For Gift Returns?

If you received a gift with your Lego purchase, you must return the gift to return your product. To retain the gift, you must either pay its full value or exchange it for a product of equal or higher value. The promotional code or voucher you received with your purchase cannot be used again if you return the product.

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What is Lego Return Policy Without a Receipt?

If you don’t have your receipt or gift receipt for a Lego product purchased from a store, you can still return it within 30 days, provided it’s in its original condition and packaging. You will only receive a store credit or exchange, not a refund. To proceed, you must provide a valid photo ID and the original payment method.

Order Cancellation Policy

To cancel an order online, visit the ‘Order Status‘ page and click ‘Cancel Order‘. If no items have an ‘In Warehouse‘ status, you can cancel by visiting the ‘Order Status‘ page and following the steps.

If items have already reached the warehouse, you cannot cancel online. However, you can contact them to cancel individual items or make other changes. If you used LEGO Insiders points and canceled your order, you need to get them back to your account.

To change an order, contact them to cancel individual items or make other changes. If items have already reached the warehouse, you can return the order or place a new one.

What are Lego Delivery and Shipping Details?

The shipping process for orders is 3-5 business days, with additional delivery times for rural areas and Alaska, Hawaii, Puerto Rico, Guam, Micronesia, and the US Virgin Islands. Non-continental US territories and APOs will be shipped via USPS and do not have order tracking. Orders to P.O. Boxes will be delivered via the US Postal Service.

Free delivery applies to online, telephone, or Pick-brick orders. Delivery costs for qualifying purchases are $4.95 for orders up to $25.00 and $6.95 for orders from $25.01 to $35.00. Express shipping and Express Saver take 1-2 business days, Monday through Friday, excluding holidays, and 2-3 business days, Monday through Friday, excluding holidays. Saturday delivery is not available. Pre-ordered items can be shipped with express shipping, but a $12.50 surcharge is required for Alaska and Hawaii.

Once your order leaves the warehouse, you will receive an email tracking number and should check your local courier’s website for delivery updates.

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What is Lego Click & Collect Policy?

  • Select a product and choose a preferred store.
  • Add items to the cart and review the cart.
  • Proceed to checkout by entering personal details and payment information.
  • Receive the READY TO PICK UP email confirming the order ready for collection.
  • Orders are available in four hours in all AG LEGO Certified Stores during store trading hours.
  • Visit the selected store with a confirmation email and photo ID.
  • The order is held for a maximum of seven days.

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Lego Contact Details

LEGO offers customer service in English and Spanish. Their free number may be blocked by some providers, and mobile phone calls may result in charges. To contact them, you can call the following numbers:

Call NumberDays
1-844-0903-5346Monday-Friday
1-833-692-5346Monday-Friday
1-866-349-5346Monday-Friday

Social Media Handles

FAQs:

Lego products purchased from the official website can be returned within 90 days for a full refund or exchange, provided they are in their original condition and packaging, and proof of purchase is provided. Store customers can return within 30 days.

Your refund will be issued within 14 working days in the form of the original payment method.

The Lego Return Policy states that software cannot be returned due to unstable products, and returns are only accepted for unopened products, not for opened goods.

Lego’s return policy allows unopened sets with a receipt for exchange or store credit but requires store assessment. Gift cards and purchases from Pick and Build a Wall and Build a Mini Tower are not returnable.

Factory orders for customized products like Lego Pick a Brick and Lego Minifigure cannot be adjusted, returned, or exchanged.

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