Moores Return Policy

Moores Return Policy 2024 | Easy Refund and Exchange Within 90 Days

Moores Return Policy allows its customers to return, refund or exchange your item within 90 days from the original date of delivery or purchase, if you made a purchase from Moores and did not like it completely. After the initial 90 days of purchase, you will get a refund in the form of an in-store merchandise credit. The returns can be made online and in-store as well. You will get a refund on the original form of purchase.

Details of Moores Returns:

WebsiteMoores Clothing
Return Period90 Days
Refund Period10-14 Business Days
Refund MethodOriginal Payment Method
Exchange Period90 Days
Return MediumsOnline, In-Store
Customer Support HoursSunday-Saturday: 10:00 AM-6:00 PM ET
Phone Support1-866-231-6067
Email[email protected]

Moores In-store Return Conditions:

When you bring your item to return at any Moores store, you must bring it along with its original sales receipt. You must bring a printed packing slip from Moores’s return portal for online orders for mail-in returns. You can also bring a Shipping or confirmation email for in-store returns.

Moores Returns

Moores Refund Policy:

If you make your return within 90 days, you will be able to get a full refund. The refund will get issued in the original form of payment.

  • If you made a purchase using a credit card, you will be offered a refund in the same account as the credit card.
  • Moores will try their best to refund the debit card purchases on the original card.
  • If you made a purchase using some other method than a credit or debit card, purchases over $50 would be refunded to the original card; if not, you will be issued the refund in the form of a check from Moores corporate offices.
  • Any refund of less than $50 will be issued in check from Moores corporate offices.
  • If you are returning a gift order, you will get an in-store credit only.
  • If you purchased an item using a gift card, you will get a refund in a gift card.

Check refunds take ten business days to get issued. You may be required to provide your number, name, and address. 

Moores Exchange Policy:

You are allowed to exchange a product to Moores within a 90-day window. Final sale items are not permitted for exchanges. If you want to exchange your Moores merchandise, you must bring it to any Moores Store. Unfortunately, Moores does not offer exchanges by mail for now.

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Moores Return Policy Exceptions:

The following are the return exceptions at Moores:

  • Final Sale Items
  • Customized Items have separate return terms.
  • Worn Clothing is subject to store management discretion.
  • Altered Clothing is subject to store management discretion.

Methods to Return at Moores:

Moores allow customers to return the item by visiting a Moores Store or through mail-in service.

In-Store Purchases

You can return your items at any Moores store. You must bring an original sales receipt accompanied by the item to make a return. Go to the help desk, and the store staff will help you with the return process.

If you are returning worn clothes, the store management will decide whether to provide you with a refund or not. The refund will be issued to you in the original form of payment. If not, you will receive a check within ten days.

Return Online Purchase:


If you are dissatisfied with your online purchase, you can return or exchange it in stores within 90 days. If you return your order after 90 days, only an in-store merchandise credit will be refunded. Final sale items are accepted for returns or exchanges.

You must bring the item to the store accompanied by an order confirmation email or the printed packaging slip from Moores’s return forms. The refund will be issued to you in the original form of payment. If you are returning a gift order, you will get an in-store credit only.


To return your items using a mail-in service, you have to follow the steps given below:

  • Go to Moores’s official website.
  • Head to Return and Exchanges and click on “Start A Return”.
  • Enter your order number (mentioned in the order confirmation email) and email or ZIP code. Click on “Next”.
  • Select the items you want to return and mention the reason for the return.
  • Print the return packing slip and shipping label as they are needed to ensure a timely return process.
  • Pack your items in a box. Attach the return shipping label to the package.
  • Drop off your parcel at the nearest FedEx Canada location.
  • You will receive a return within 14 business days.

Moores Delivery and Shipping Policy:

Moores offer FREE shipping on purchases above $99 before taxes and fees are applied. It might take 2-3 days for processing. You may receive your order in multiple packages. Moores do not ship to military addresses or PO Boxes.

Moores cost CAD 8.50 for Standard shipping and CAD 24 for Rush shipping to Canadian provinces and territories. Moores provides free return shipping to the store or for mail-in returns. Moores do not offer international shipping.

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Moores Gift Card Policy:

Moores offers the purchase of physical gift cards and eGift cards as well. You can only purchase physical gift cards through the Moores store. Moores Gift Cards are redeemable in-store and online for the purchase of merchandise.

You cannot redeem your gift cards for cash or reload them. In case of lost and stolen, Moores will not be responsible for gift cards. You will not get a replacement card. Moores Gift Cards do not expire. You can check your gift card balance online or contact Moores’s customer support team.

Moores Return Policy without Receipt:

Moores asks their customers to return their merchandise with the original receipt. You can use the order confirmation email or return packing slip as proof of purchase. You might not get a refund if you don’t have a receipt.

Order Cancellation Policy:

Moores allows the cancellation of an order within 60 minutes of placing it. You can contact the customer support team if the time window has passed for cancellation. If you are not able to cancel your order, you can return it following the return policy mentioned above.

How To Return Damaged Items at Moores?

If you received an incorrect, damaged, or defective item, you can contact the Moores customer support team at 1-866-231-6067 or email them at [email protected].

Moores Store Timings:

Moores has more than 110 locations in Canada, and store hours may vary. To find the store hours of the store near you, you can use the Store Locator on their website.

Customer Service Hours:

You can contact Moores Customer Service Team from Sunday to Saturday: 10:00 AM to 6:00 PM ET.

Moores Contact Details:

You can contact Moores Customer Service Team at 1-866-231-6067 or email at [email protected].

Social Media Handles:


If you return your Moored merchandise after 90 days, you will only be eligible for in-store merchandise credit as per Guidelines.

Moores will not be responsible, nor will they replace your gift card in case it gets lost or stolen.

Checks might take 10 business days. Online refunds will take 14 business days.

Moores only offers in-store exchanges. You cannot exchange an item at Moores through the mail.

No, you are not allowed to edit your online order at Moores.

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