LensCrafters Return Policy 2025 [EXPLAINED] | Get Your Money Back Fast
LensCrafters return policy allows you to return or exchange your eyewear within 30 days of purchase via mail or in-store. Some restrictions apply.
If you are unsatisfied with the quality of the eyewear product you purchased, you can return it to LensCrafters. The product can be returned within 30 days. If you buy the eyewear products directly from the store, the return time limit will start from when the product is purchased.
While if you order the products online, the return time limit will begin from the day you receive that delivery. You can also return the product if it is damaged. It takes approximately 7-10 working days for the customer to get the refund.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
7-10 Days
Shipping FEE
Non-refundable
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Details about LensCrafters Returns
| Information | Details |
| Website | Lens Crafters |
| Return Policy Days | 30 days |
| Exchange Policy Days | 30 days |
| Requirements | Receipts, Packaging Labels, Undamaged items |
| Mediums | Online via mail, In-store |
| Chat Hours | Mon-Fri: 9:00 am – 4:30 pm EST Sat-Sun: Closed |
| Phone Support | Mon-Fri: 8:30 am – 5:30 pm EST Sat: 9 am – 5:30 pm EST Sun: Closed |
| Customer Care | +1-877-753-6727 |
| Email at LensCrafters Website |
Return Process and Timeline
The return of a LensCrafters product should be made within 30 days. Customers can return their items in both ways, i.e., online and in-store. There is no shipping fee if you want to return it via mail if your product is damaged. You can also return a product ordered online to the store.
Conditions of LensCrafters Return Policy
LensCrafters won’t accept returns of the products if they are damaged, stolen, broken, or scratched or if the eyewear product is not in its original form, as is mentioned on their official website.
LensCrafters Refund Policy
According to the refund policy of LensCrafters, the refund from the company is given in 7-10 business days. If you make an online return, the refund will be initiated after checking the validity of the product, and the refund will be given in the original mode of payment.
However, suppose the product is being returned to a retail store LensCrafters. In that case, the customer should bring the product receipt and will be given an immediate return if the product is in its original condition.
LensCrafters Exchange Policy
Per the exchange policy given by LensCrafters, you can exchange a product within a 30 days limit. When you go to return the product at the store, bring the receipt of the product with you.
If you want to exchange your product for one with a different price, you will have to pay the extra amount, if any. Please ensure the product has no scratches, damage, or breakage when you bring it to the store for an exchange.
How to Return LensCrafters Eyeglasses?
You can return the LensCrafters eyewear either in-store or online.
Return them by mail
To return the eyewear product online via mail, you have to follow the steps below:
Return to a store
Returning a package to the LensCrafters store is hassle-free and a piece of cake. All you have to do is follow these steps:
How Long Does it Take to Return?
If you return online and your product is in its best condition, it will take 7-10 business days for a return and refund of the payment in its original method. However, if you make the return of the eyewear item directly at the store, you will get an immediate refund for it.
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LensCrafters refund, return, and exchange Exception product list
The products can be returned within 30 days, and they get a refund for their original payment method. The exchange exception is for the products that are
LensCrafters One-year (365 days) Replacement Policy
LensCrafters provides a one-year replacement plan, which you can buy online and in-store. While purchasing it online, select “Add Eyewear Protection Plan’’ in the cart. It includes unlimited repairs for 12 months at $34.99 or $39.99*. In-store purchases can be taken to any LensCrafters store for service.
It also covers the following:
LensCrafters Return Policy without Receipt
You must not misplaced the receipt of the product you bought from LensCrafters, as they only provide the return of the product with its original receipt.
LensCrafters Return Policy after 30 days
Any eyewear product of LensCrafters that exceeds the time limit of 30 days cannot be returned. Although, you can enjoy the one-year warranty they provide. Glass cleaning and many services are given in the one-year warranty period.
Contact Details:
| Information | Details |
| Phone Number | +1-877-753-6727 |
| Customer Service Hours | Mon-Fri: 8:30 am – 5:30 pm EST Sat: 9 am – 5:30 pm EST Sun: Closed |
Social Media Handles
FAQs:
Can I return, refund, and exchange used glasses?
You can return, refund, and exchange used glasses if they’re not damaged within 30 days.
What if my glasses are damaged?
Returns do not cover accidental damage, scratches, or theft. You may need to check warranty coverage for repairs.
Can I return eyewear if I don’t have the receipt?
Most stores require a receipt for processing refunds. Contact customer service if you’ve lost it.
Conclusion:
Returning or exchanging eyewear at LensCrafters or Ray-Ban is a simple process as long as you follow the guidelines. Both brands offer a generous return window—30 days for LensCrafters allowing customers to return or exchange products if they are not satisfied.
If you want to exchange your glasses for a different pair, LensCrafters allows exchanges within the same 30-day window. Refunds generally take 7–10 business days, depending on your bank.
