lenscrafters return policy

LensCrafters Return Policy 2024 [EXPLAINED] | 30 Days Refund Policy

LensCrafters return policy allows you to return or exchange your eyewear within 30 days of purchase via mail or in-store. Some restrictions apply.

LensCrafters is an eyewear and prescription store based in Ohio, US. But it is also available in Canada, Puerto Rico, Hong Kong, and India. It offers different eyewear brands and the latest innovations in clear and sun lens technology, like treatments designed to filter blue light or aid nighttime driving.

LensCrafters Return Policy

If you are unsatisfied with the quality of the eyewear product you purchased, you can return it to LensCrafters. The product can be returned within 30 days. If you buy the eyewear products directly from the store, the return time limit will start from when the product is purchased.

While if you order the products online, the return time limit will begin from the day you receive that delivery. You can also return the product if it is damaged. It takes approximately 7-10 business days for the customer to get the refund.

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Details about LensCrafters Returns

WebsiteLens Crafters
Return Policy Days30 days
Exchange Policy Days90 days
RequirementsReceipts, Packaging Labels, Undamaged items
MediumsOnline via mail, In-store
Chat HoursMon-Fri: 9:00 am – 4:30 pm EST
Sat-Sun: Closed
Phone SupportMon-Fri: 8:30 AM – 5:30 PM EST
Sat: 9:00 AM – 5:30 PM EST
Sun: Closed
Customer Care +1-877-753-6727
EmailEmail at LensCrafters Website

Conditions for Eligibility for a Return

 If you want to make a return at LensCrafters, you have to ensure that the product is not damaged. If it’s not broken or has no scratches, then there’s no need to worry because LensCrafters accepts returns of their products in good condition.

Return Process and Timeline

The return of a LensCrafters product should be made within 30 days. Customers can return their items in both ways, i.e., online and in-store. There is no shipping fee if you want to return it via mail if your product is damaged. You can also return a product ordered online to the store.

LensCrafters Returns

Conditions of LensCrafters Return Policy

LensCrafters won’t accept returns of the products if they are damaged, stolen, broken, or scratched or if the eyewear product is not in its original form, as is mentioned on their official website.

LensCrafters Refund Policy 

According to the refund policy of LensCrafters, the refund from the company is given in 7-10 business days. If you make an online return, the refund will be initiated after checking the validity of the product, and the refund will be given in the original mode of payment.

However, suppose the product is being returned to a retail store LensCrafters. In that case, the customer should bring the product receipt and will be given an immediate return if the product is in its original condition.

LensCrafters Exchange Policy 

Per the exchange policy given by LensCrafters, you can exchange a product within a 90 days limit. When you go to return the product at the store, bring the receipt of the product with you.

If you want to exchange your product for one with a different price, you will have to pay the extra amount, if any. Please ensure the product has no scratches, damage, or breakage when you bring it to the store for an exchange.

How to Return LensCrafters Eyeglasses?

You can return the LensCrafters eyewear either in-store or online.

Return them by mail

To return the eyewear product online via mail, you have to follow the steps below:

  • Go to the ‘‘Return Request‘‘ page on LensCrafter official website and provide them with the following:
  • Your first and last name.
  • Street, city, state/province, and country
  • ZIP code, phone number, and email address
  • Order number and date
  • You will receive an email with a prepaid shipping label within 48 hours; if you don’t receive it, you will get an update on the disapproval of your return.
  • Pack the product in its original box with its shipping label and the initial receipt.
  • Drop your package at the local UPS or any shipping service of your choice. 

Return to a store

Returning a package to the LensCrafters store is hassle-free and a piece of cake. All you have to do is follow these steps:

  • Find the nearest store from where you live from the ‘‘Store Locator‘‘ on their website.
  • Pack your product in its original box and bring it to the store with its receipt.
  • Ensure the product’s condition is intact and no damages have been done.
  • Give your product to the customer service desk staff; you will get an immediate refund if it’s eligible for a return.

How Long Does it Take to Return?

If you return online and your product is in its best condition, it will take 7-10 business days for a return and refund of the payment in its original method. However, if you make the return of the eyewear item directly at the store, you will get an immediate refund for it.

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LensCrafters refund, return, and exchange Exception product list

The products can be returned within 30 days, and they get a refund for their original payment method. The exchange exception is for the products that are

  • Undamaged, unscratched, and not in intact condition
  • Final sale items
  • Gift cards

LensCrafters One-year (365 days) Replacement Policy

LensCrafters provides a one-year replacement plan, which you can buy online and in-store. While purchasing it online, select “Add Eyewear Protection Plan’’ in the cart. It includes unlimited repairs for 12 months at $34.99 or $39.99*. In-store purchases can be taken to any LensCrafters store for service.

It also covers the following:

  • Lenses that are cracked or damaged
  • Frames with cracks
  • Breakdowns as a result of regular wear and damage
  • Material and craftsmanship flaws

LensCrafters Return Policy without Receipt

You must not misplaced the receipt of the product you bought from LensCrafters, as they only provide the return of the product with its original receipt.

LensCrafters Return Policy after 30 days

Any eyewear product of LensCrafters that exceeds the time limit of 30 days cannot be returned. Although, you can enjoy the one-year warranty they provide. Glass cleaning and many services are given in the one-year warranty period.


LensCrafters return policy, refund, and exchange policies within 30 and 90 days. If you must return your items, you can follow the steps mentioned in the article. 

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You can return, refund, and exchange used glasses if they’re not damaged within 30 and 90 days.

You can contact the customer service center at +1-877-753-6727.

You can contact customer service regarding the return of an online purchase at 1-877-753-6727.

It takes 7–10 business days to refund items returned online. While at the store, you will be given refunds immediately.

You can return any LensCrafters product within 30 days, online or in-store if it’s not damaged or broken.

You have 30 days to return your purchase to LensCrafters.

Yes, you can return any prescription glasses to LensCrafters.

Yes, LensCrafters only offers a full refund on their products if they are in intact condition.

Yes, you can exchange your glasses for a different pair, but you’ll have to pay the difference if their price varies.

After receiving the product, it takes 7-10 days for LensCrafters to process a fund.

The restocking fee for returns at LensCrafters is $9.99.

If your prescription changes within 30 days, you can return or exchange it at LensCrafters.

You can return it online or bring your product to the nearest store.

If you receive a damaged or defective product from LensCrafters, you can return it with a prepaid shipping label and get a refund or exchange in its place.

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