vision express return policy

Vision Express Return Policy 2023 | Eyewear Warranty & Guide

Discover Vision Express return policy for eyeglasses and contact lenses. Customer-friendly guidelines ensure hassle-free returns, so you can shop with confidence.

Vision Express Return Policy

Vision Express allows its customers to make a return, if they are not happy with the purchase. If they do not find exactly what they want, Vision Express always wants customer satisfaction so you can easily return your purchase. Vision Express has a good return window, allowing its customers to return a product within 14 days of purchase or delivery.

During this return window you can request for a full refund or choose to exchange. Also Vision Express provides you with a 100 days guarantee on their products. The return product must be in its original condition and its original packaging. Make sure that your product is not damaged. The product must be in its good and sellable condition.

More Details About Vision Express Return Policy

Information Details 
Website Vision Express
Return time 14 days
Return medium In Store & Online
Refund method Original mode of payment 
Contact 0800 038 2177

Vision Express Return Policy Conditions

  • If you want a successful return at Vision Express, then you must follow the Vision Express return policy’s Condition:
  • The product must be returned in its original condition.
  • The product must be sealed, undamaged or unworn.
  • You must submit the proof of purchase with the product to make a return.
  • All tags must be intact with the product.

Return Methods at Vision Express:

Customers can return their product via mail or in-store. Vision Express does not accept the products if they are damaged. In store purchases can only be returned to Vision express’s store, you are not allowed to make a return via mail.

In-store Return to Vision Express:

If you are not satisfied with the purchase at Vision Express then you can make a return at Vision Express retail store within 14 days of purchase. You just need to bring back your product at the store, the product must be in its original packaging along with receipt, invoice or valid government-issued photo id.

Visit the store and meet a customer representative. You can ask for help from them. Customer representative will check your product and receipt for eligibility. If they approve your product then you can make a return at a store. They will issue your refund immediately if your product comply with Vision Express return policy.

Vision Express Online Return Policy

As per Vision Express return policy, if you are not satisfied with the purchase you can return it within 14 days of purchase. You must attach the return label with the product that you want to return. Return label is provided by the company, if you will not receive it at the time of delivery then you can also get it from their website.

Follow the given prompts on the website to get your return label. Pack the item properly in the box and affix the return label on the top of the box. Don’t forget to include the order number. You can use UPS or FedEx courier service.

vision express Return Policy

Vision Express Replacement Policy

According to Vision Express standard return policy you can replace your return product with any product. You will have to pay the difference if your chosen product is higher in value then the return product.

Vision Express will give you a refund if your replacement product is lower in value. You can replace your product within 100 days of purchase. The return product must be undamaged and must fulfill the Vision Express’s return policy requirement. For more queries contact the customer service department.

Vision Express Refund Policy

Vision Express Return policy is quite generous, they will allow you to return your product and you can request for a refund. After receiving your product, Vision Express will initiate your refund process and it may take 7 to 10 days to validate your return product.

Your refund will be issued in the form of the original payment method. If you damaged the product then Vision Express will not allow you to return that product. To get a refund, the product must be returned in its original condition as you received. You will not get a refund if you make a refund request against custom orders.

Keep In Mind

Shipping fee and other handling charges are non-refundable.

Vision Express Return policy Exceptions

As per Vision Express return policy, there are few exceptions:

  • The product must be returned in its original condition, if it is damaged or has been altered in any way so you are not able to make a return of that product.
  • Vision Express does not accept the return of used products.
  • You are not allowed to return if you fail to submit a return request within the return period.

Vision Express Cancellation Policy

Cancellation of orders for products can be done before issuing and processing the invoice. To cancel a purchase order, use the unique tracking identity number and email [email protected]

We will cancel the order and initiate a refund within two working days, using the same payment method for future purchases. Refunds are subject to bank policies and charges. Orders for prescription eyeglasses and sunglasses cannot be canceled once placed.

Vision Express Faulty Returns Policy

You can contact Vision Express customer service if you want to return a faulty, damaged, or defective item. Include the following information: original order number, shipping address, image evidence of the damaged or defective items, P.O. number, and description of how the product fits. The customer service team will try to respond to you as soon as they can.

Vision Express Contact Details

You can contact the Vision Express Customer Service team on their website and have a chat with their agent, or you can email them at You can also call Vision Express customer support at 0800 038 2177.

Vision Express Customer Service Hours:

You can contact the Vision Express Customer Service team from 9 am to 5 pm EST, Monday to Friday.

Vision Express store timings:

The store hours of Vision Express in the United Kingdon (UK) are as follows:

DayOpening TimeClosing Time
Monday9:00 AM8:00 PM
Tuesday9:00 AM8:00 PM
Wednesday9:00 AM8:00 PM
Thursday9:00 AM8:00 PM
Friday9:00 AM8:00 PM
Saturday9:00 AM8:00 PM
Sunday12:00 PM6:00 PM

Vision Express Social Media Handles


In how many days can I make a return to Vision Express?

You have 14 days to make a return at Vision Express. The product must be in its original condition along with a receipt. 

How to return products to Vision Express?

Vision Express provides you two ways to return your product either you can visit the store or via mail. We have explained both methods above in detail for you.

Can I return without a receipt to Vision Express?

If you have lost the receipt then you have to show valid id proof issued by the government to make a return at Vision Express. They will offer you a refund in the form of store credit. 

Can I return the online purchase to the Vision Express Store?

Yes, you can return online purchases to the Vision Express store. Don’t forget to bring original receipt, order number, photo Id along with a product.Unfortunately, you cannot return in store purchases via mail.

Can I make a return after 14 days to Vision Express?

Yes, you can make a return after 14 days to Vision Express but there are some limitations. So you need to return those products within 14 days of purchase.

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