Temu Return Policy

Temu Return Policy 2024 | Easy Returns In 90 Days

Discover the ins and outs of Temu return policy 90-days – a complete guide to easy returns, ensuring you shop with confidence.

What is Temu Return Policy?

Temu return policy allows for returns and refunds on eligible items within 90 days of the purchase date. The refund request must be submitted within the specified return window and the product must be returned within 14 days of the request date.

Make sure that your product is not damaged and worn. The product must be in its good and sellable condition. You have to provide the proof of purchase to get your refund back.

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Details of Temu Returns:

Information Details 
Website Temu 
Return time90 days 
Return medium Via mail 
Exchange Yes 
Refund methodOriginal payment method
Contact 1-888-495-8368

What are Temu return conditions?

There are following conditions that must be fulfilled if you want to return your product at Temu:

  • The product must be returned in its original condition.
  • You have 90 days to return your product.
  • The product must be unused and undamaged.
  • You must submit the proof of purchase with the product to make a return.
  • All tags must be intact with the product.
Temu Returns

What is Temu Return Method?

The process of returning a product to Temu is straightforward and can be done following specific steps.

  • To request a return, log in to your Temu account on Temu.com or the app. To initiate a return without a Temu account, click on “Save your Order” in your Temu order email.
  • To return an order, navigate to “Your Orders” and select the appropriate order and click on the “Return/Refund” button.
  • Choose the items you wish to return and provide a reason for the return. The order may require additional information depending on the chosen reason. To proceed, click the “Next Step” button after providing the necessary information.
  • If your item doesn’t require a return, you can choose your preferred refund method. You can receive your refund either as a Temu credit balance or to your original payment method.
  • Choose your preferred return and refund methods if your items need to be returned. Once your request is submitted, we will promptly issue a return label for the item(s). The first return for every order within 90 days of the purchase date is free.
  • Please print the provided return label and attach it to the outside of your return package. The sender requests the recipient to drop off their package at the nearest USPS/UPS location.
  • The refund status of your item(s) can be checked on your order details page or via Temu SMS/Email/Push notifications.

Note: The sender is advised to send their return package within 14 days of submitting their return. The return label we offer is only applicable for shipments within the United States, excluding areas like military bases that are security-restricted.

What is Temu Exchange Policy?

The process to exchange a product purchased from Temu is similar to returning a product. You need to specify that you prefer an exchange over a refund. The product to be exchanged must be unused and undamaged. The product must be returned in its original condition.

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You are allowed to make an exchange within 90 days of purchase via mail. The product must comply with the Temu return policy condition. If you need more assistance, contact the customer service department. 

What is Temu Refund Policy?

Temu will inform you about the approval or rejection of your refund once your returned product is received and inspected. The refund will be processed and automatically credited to your original payment method if approved. The refund process may take up to two weeks after the return is received and inspected. If 14 days have passed and still you did not get a refund, you should contact your bank customer service department.

Refunds may take more time to reflect back in your bank account due to the bank processing time. For more queries, feel free to contact the customer service department.

What is Temu return policy without receipt?

To return a product lost in transit, contact Temu customer service for assistance. The individual may be able to assist you by providing specific information about your purchase. It is better to return your product with proof of purchase to make a successful return. Without a receipt or any proof of purchase, there are more chances that your return will not be accepted.

What is Temu Return Policy Faulty Items?

You can contact Temu customer service if you want to return a faulty, damaged, or defective item. Include the following information: original order number, shipping address, image evidence of the damaged or defective items, P.O. number, and description of how the product fits. The customer service team will try to respond to you as soon as they can.

What is Temu return policy after 90 days?

Temu typically does not accept returns after 90 days from the purchase date. Temu return policy is very straightforward, you have to return your product within 90 days of purchase. However, exceptions may be made for defective items or incorrect shipments. For further details, it is recommended that you contact Temu’s customer service.

Temu Return Exceptions:

You are not eligible to make a return of following products at Temu:

  • You are not eligible to return personalized products.
  • You are not eligible to return final sale products.
  • If the products have been damaged or used by the customer, then Temu will not accept your product.

Temu Contact Details:

Temu’s customer service can be reached at [email protected]. To submit queries or issues, send an email to the provided address and a representative will respond promptly. Alternatively, submit a ticket with your email address in the “Contact Us” section of the website and await a response.

Temu Customer Service:

Temu customer service can be reached via hotline number 1-888-495-8368 between 7 AM – 11 PM EST or by email. To submit a request ticket, visit Temu’s official website’s “Contact Us” section and enter your email or phone number. Expect a prompt response from Temu’s customer service agents.

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Does Temu Have Free Returns?

Temu offers free return shipping on the first order within 90 days of purchase, but if the return is due to a mistake by the company, such as an incorrect or defective product, Temu will cover the shipping cost.

Who Pays The Return Shipping Charge?

The customer is responsible for returning the item unless it’s due to an error on Temu’s part.

Can I Cancel Refund On Temu?

If you change your mind after a refund request, contact our customer service immediately, as the ability to cancel a refund may vary depending on the refund process stage.

In how many days can I get a refund?

The refund process may take up to two weeks after the return is received and inspected.

Can I Return Temu Product After Use?

Temu typically denies returns for used products unless defective, and if a product is found defective, customers should contact their customer service for assistance.


In conclusion, understanding Temu’s return policy empowers shoppers to make informed decisions and shop with confidence. With a generous 90-day return window, the ability to exchange items, and clear guidelines, Temu’s policy ensures a convenient and straightforward shopping experience.

By adhering to the outlined conditions and returning unused, undamaged products, customers can make the most of this reliable return policy. So, next time you shop with Temu, do so with peace of mind, knowing that their return policy has you covered. Happy shopping.

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