Shein Return Policy

Shein Return Policy 2024 | Every Question Got Easy Answers

Shein Return Policy: Return the Ordinary, Embrace the Extraordinary”

Shein allows its customers to return their product within 35 days after the date of purchase. If, for whatever reason you are unsatisfied with your purchase you can easily make a return. The product must be in its original condition along with a proof of purchase. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition.

Details about Shein Returns:

Information Details 
Website Shein 
Return time 35 days 
Return mediumOnline 
Exchange method Via Mail
Refund method Original payment method 
Contact 1 844 802 2500

Shein UK Return Policy Methods:

The only method to return your product at Shein is to return your product via mail.

Shein Returns

Shein Online Return Policy:

If you want to return your product via mail you need to follow the given instructions:

  • Visit the Shein website, login to your account.
  • Go to the “My Order” section and locate the product which you want to return.
  • Provide the reason why you want to return your product.
  • Follow the given prompt on the website and click “Next Step”. 
  • You have to select the refund method.
  • Now select the return method whether you would like to return your product by UPS or USPS.
  • Place your product in its original box and don’t forget to attach the return label on the top of the package.
  • You will not be able to get a refund if your return product is not correctly shipped according to the respective shipping labels.
  • Make sure that your item must be returned within 35 days after the date of purchase or delivery.
  • Remember that the return label only works if you are returning within the US.

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Shein Return Conditions:

  • If the product was not in its original condition, Shein will not accept your product.
  • Product must be unused and undamaged.
  • You are required to make a return within 35 days of purchase.

Shein Refund Policy:

After receiving your product, Shein initiates your refund process and then verifies that either you are eligible for refund or not. Normal time period for the refund process is about 3 to 5 business days. If you mailed the product then you have to wait more days to get a refund as there is a chance of transportation delay.

Refunds will take place in the original method of payment you used initially. For more queries, please contact our customer support department. They will help you to issue a refund, if you’re eligible.

Point To Remember

Shipping fee and other handling charges will not be refunded.

Shein Exchange Policy:

To make an exchange at Shein is not easy. You will need to contact the customer support department so that they can mark your return as an exchange and make further arrangements.

Once Shein receives your package they will process your exchange. Your first exchange to the Shein is completely free. You don’t need to pay for your first exchange. You will have to pay for an exchange if you have done it already and now want to exchange another time.

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Shein Gift Card Policy:

Shein offers gift cards as well as physical gift cards. You can purchase the gift cards online, which will be emailed to you. In case gift cards are lost or stolen, Shein will not be responsible for them and won’t replace them with another card. Shein gift cards do not have an expiration date. They are not allowed to be resold. Gift cards at Shein are treated the same way as cash. You can check the gift card balance by entering the number and PIN code of it.

Shein Return Policy without Receipt:

As Shein is an online store, you don’t need to provide any receipt while making a return. You don’t really have a receipt for an online return. Confirmation email and order number will act as proof of purchase so you can return it easily without a traditional receipt. You need to simply login to your account and initiate your return.

Shein Return Policy

Shein Return Policy Exceptions:

The following is the return exceptions at Shein:

  • Lingerie
  • Beauty items
  • DIY Supplies
  • Pet Products
  • Bodysuits
  • Jewelry
  • Party Supplies
  • Pet Products
  • Underwear
  • Accessories
  • Cosmetics

Shein Delivery and Shipping Policy:

The following are the delivery and shipping policies at Shein:

  • The Quick ship is available in all US states. It takes 4 to 7 business days. And you have to pay 3.99 USD. Shein offers free returns on all orders above $29.
  • Standard Delivery (for PUERTO RICO) is available in all US states. The order will be delivered to you within 14 to 15 days. You have to pay 22.99 USD and offer free shipping on all orders above $199.
  • Express Delivery (not for PUERTO RICO) is available for the continental United States. The time frame of express shipping is 8 to 9 days and you have to pay 12.90 USD as a delivery charge. You can get this service free on all orders above $129.

Shein Order Cancellation Policy:

Shein starts processing your orders as soon as you submit them, so you have very little time to cancel your placed order. You can cancel or modify your order after placing them on the Shein’s website. Although, there is no guarantee for the time limit.  

Shein Faulty Returns Policy

To file a damage claim, you can contact the customer service team at 844 802 2500. If you receive a damaged, faulty, or defective item.

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Shein Customer Service Hours

You can contact the Shein Customer Service team from 6:00 AM to 9:00 PM ET, 7 days a week.

You can contact the Customer Service team at 1 844 802 2500. You can also have a live chat with a team member on the webpage. You can also send an email to [email protected].

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In how many days can I make a return at Shein?

Shein allows you to return your product within 35 days of purchase. You are allowed to make in-store or online returns. The product must be returned in its original condition.

Can I return used products at Shein?

Absolutely not, it is clearly mentioned that the product must be returned in its new/original condition. If you use the product and then want to return your product, the Shein will not accept your return.

In how many days can I get a refund?

You will receive your refund within 3 to 5 business days. Refunds will be issued in the form of the original payment method.

Can I return damaged products to Shein?

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

Can I return clearance or sale items to Shein?

Yes, you are allowed to make a return of clearance or sale item until it is marked as non- returnable.

How much are the shipping charges at Shein?

As per Shein Return Policy, You have to pay $7.99 to return your order.

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