Shein Return Policy 2026 | A Clear and Practical Process

Shein allows its customers to return their product within 30 days after the date of purchase. If, for whatever reason you are unsatisfied with your purchase you can easily make a return. The product must be in its original condition along with a proof of purchase. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition.

Return Peried

30 Days

Exchange Time

Refund Process

Depends

Shipping FEE

Non-refundable

Details about Shein Return Policy

Information	Details
Website	Shein
Return time	30 days
Return medium	Online
Exchange method	No Exchanges
Refund method	Original payment method
Contact	+442039856188

Shein UK Return Policy Methods:

The only method to return your product at Shein is to return your product via mail.

Shein Online Return Policy:

If you want to return your product via mail you need to follow the given instructions:

Visit the Shein website, login to your account.
Go to the “My Order” section and locate the product which you want to return.
Provide the reason why you want to return your product.
Follow the given prompt on the website and click “Next Step”.
You have to select the refund method.
Now select the return method whether you would like to return your product by EVRI
Store drop-off, Royalmail Store drop-off, INPOST Locker drop-off and Self-Return.
Place your product in its original box and don’t forget to attach the return label on the top of the package.
You will not be able to get a refund if your return product is not correctly shipped according to the respective shipping labels.
Make sure that your item must be returned within 30 days after the date of purchase or delivery.

Return shipping is free on your first return of one or multiple returnable items for EVERY order within the Voluntary Return Window. For the second and subsequent refunds from the same order, a £2.50 shipping fee will be deducted from your refund for each return.

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How to Find Your Return Label or QR Code?

Access “My Orders” in your SHEIN account.
Click Order Details.
Select Return & Refund Record.
Click View to download your return label or QR code.

What are Shein Return Conditions?

If the product was not in its original condition, Shein will not accept your product.
Product must be unused and undamaged.
You are required to make a return within 30 days of purchase.

Shein Refund Policy:

After receiving your product, Shein initiates your refund process and then verifies that either you are eligible for refund or not. Normal time period for the refund process is about 1-10 business days. If you mailed the product then you have to wait more days to get a refund as there is a chance of transportation delay.

Refunds to your original payment method are usually processed by SHEIN within 24 hours after your return is approved. However, the time it takes for the money to appear in your account depends on the payment method used. Clearpay refunds may take 1–2 business days, while PayPal refunds usually take around 2–5 business days. If you paid through Klarna, the refund process can take approximately 5–7 business days. Refunds to credit or debit cards normally take 5–10 business days, although in some cases it may take up to 30 days depending on your bank or card provider.

Point To Remember

Shipping fee and other handling charges will not be refunded.

Shein Exchange Policy:

Shein are very sorry, but according to their policy, they are currently unable to process an exchange for your item.

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Shein Gift Card Policy:

Shein offers gift cards as well as physical gift cards. You can purchase the gift cards online, which will be emailed to you. In case gift cards are lost or stolen, Shein will not be responsible for them and won’t replace them with another card. Shein gift cards do not have an expiration date. They are not allowed to be resold. Gift cards at Shein are treated the same way as cash. You can check the gift card balance by entering the number and PIN code of it.

Shein Return Policy without Receipt:

As Shein is an online store, you don’t need to provide any receipt while making a return. You don’t really have a receipt for an online return. Confirmation email and order number will act as proof of purchase so you can return it easily without a traditional receipt. You need to simply login to your account and initiate your return.

Shein Return Policy Exceptions:

The following is the return exceptions at Shein:

Bodysuits, lingerie, jewelry, beauty, underwear, Event & Party Supplies, DIY Supplies, Pet Supplies and accessories
Cosmetics if the seal has been broken.
Items marked as non-returnable.
Free gifts (This depends on the status of the item at the time of payment).
Customized items. In addition, order cancellation for customized items is not supported.

Shein Delivery and Shipping Policy:

The following are the delivery and shipping policies at Shein:

Shipping Type	Delivery	Charges
Standard Shipping	5–8 working days	£3.00 for orders below £39.00 Free for orders over £39.00
Click & Collect	6–8 working days	£3.00 for orders below £39.00 Free for orders over £39.00
Express Shipping	4–7 working days	£9.00

Shein Order Cancellation Policy:

Shein starts processing your orders as soon as you submit them, so you have very little time to cancel your placed order. You can cancel or modify your order after placing them on the Shein’s website. Although, there is no guarantee for the time limit.

Shein Faulty Returns Policy

If you receive a faulty or damaged item, please contact Customer Service within 90 days from the order date. Shein will investigate the issue and provide a suitable solution, including a refund if applicable.

If you’ve received a damaged or defective item, please take a photo of the damaged part and the package (with tags visible). Shein can offer either a refund (to your bank or SHEIN wallet) – just let know which you’d prefer. You’ll also need to let us know what carrier you’ll use to return the item.

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Shein Customer Service Hours

You can contact the Shein Customer Service team from 9:00 AM to 6:00 PM ET, Monday-Friday.

You can contact the Customer Service team at +442039856188. You can also have a live chat with a team member on the webpage.

Shein Social Media Handles

FAQs:

In how many days can I make a return at Shein?

Shein allows you to return your product within 30 days of purchase. You are allowed to make in-store or online returns. The product must be returned in its original condition.

Can I return used products at Shein?

Absolutely not, it is clearly mentioned that the product must be returned in its new/original condition. If you use the product and then want to return your product, the Shein will not accept your return.

In how many days can I get a refund?

You will receive your refund within 1-10 business days. Refunds will be issued in the form of the original payment method.

Can I return damaged products to Shein?

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

Can I return clearance or sale items to Shein?

Yes, you are allowed to make a return of clearance or sale item until it is marked as non- returnable.

Conclusion:

A thorough understanding of SHEIN’s return policy empowers customers to manage returns and refunds efficiently. By closely adhering to the specified conditions—such as initiating returns within 30 days, choosing the correct courier service, and ensuring items meet the required condition standards—customers can avoid delays and ensure smoother refund processing.