Ann Taylor Return Policy

Ann Taylor Return Policy 2024 | Easy Process with Details

Ann Taylor is a renowned clothing company offering a wide range of styles and budget-friendly options. However, if you want to return a product, you must follow the company’s return policy, even if you purchased from their store or website. Ann Taylor return policy is straightforward. If you are not completely satisfied with your purchase, you can return it within 30 days of the purchase date.

Details of Ann Taylor Returns

Information Details 
Website Ann Taylor
Return time 30 days 
Return medium In Store & Online
Refund methodOriginal payment mode
Contact 1-800-342-5266

What is Ann Taylor Holiday Return Policy?

Ann Taylor offers an extended returns policy for the holidays. If you made a purchase between 18 November and 24 December, you can easily return the product up to 31st January. But your product must be returned in its original condition.

Ann Taylor Returns

What are Return Methods at Ann Taylor?

The Ann Taylor product returns process involves both in-store and online purchases. In this article we will explain both methods in detail so that you can take all the necessary return information.

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In-store Return Policy

To initiate a return, you can bring the item to any Ann Taylor store location. To locate the store near you, go and check the store locator option on their website. Bring the item to the store in its original condition and ask the store representative to return your product. They will be happy to help you. The return must be according to Ann Taylor’s return terms and conditions. If your product is found to be used or damaged, they will deny your return request. 

Online Returns

Ann Taylor provides an online return facility to return their product. If you are unable or not in the mood to go to the store you can easily return the product via mail.

  • To initiate your mail-in return, visit the official website and select “Return By Mail”.
  • To ship the item, print the prepaid return shipping label available on the Ann Taylor website.
  • You have to provide the necessary details i.e name, order number, phone number or email to locate your return.
  • Select the product you want to return and provide the valid reason why you want to return.
  • Affix the return label on the top of the package. 
  • Drop off your package at the USPS location. Always use trackable service so that you can easily track your order and refund process.

What is Ann Taylor Refund Policy?

The refund process for store purchases is straightforward, and after checking the product, you can receive your refund at the store. If you return the product via mail then your refund may take 2 to 3 weeks to reflect back in your bank account.

After receiving the product at their warehouse, they check your return product condition and then verifies whether you are eligible for a refund or not. You will get a confirmation email from the company about the refund. The refunds will be issued in the form of the original payment method you used initially. If you need more assistance please contact the customer service department.

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What is Ann Taylor Return Conditions

  • Product must be returned within 30 days of purchase.
  • Unused, unworn, and in original condition.
  • Swimwear or maternity collection not accepted.
  • Product cannot be returned at LOFT Outlet or Ann Taylor Factory stores.
  • The product must be returned along with the receipt.
  • Final sale product not returnable.
  • Prepaid return label deducted from your refund.

What is Ann Taylor Exchange policy

Their Quick Exchange Service is designed to save your time. To exchange an unsatisfactory item, contact them via chat or call at 1-800-342-5266. They will immediately initiate an exchange order, charging your preferred credit card and removing standard ground shipping fees. They will assist you in relocating your purchase to their Online Store or a nearby store. For more queries, contact the customer service department. 

What are Exceptions of Ann Taylor Return Policy?

The Ann Taylor Store or website has a limited list of non-acceptable products for returns when customers want to return an item. Swimwear and maternity wear are not eligible for return due to stains, smell, missing tags, and other issues. If you used the products, then you are not eligible to return. Washed or damaged products cannot be returned or exchanged.

How To Return without Receipt at Ann Taylor?

The store receipt of Ann Taylor is required for the return process. Ann Taylor store will provide a store credit as a refund for unused products, determined by the item’s selling price on the return date. 

Order Cancellation Policy

After submitting your order, you can contact them via chat, text, or phone and they will make every effort to cancel it. Ann Taylor’s business processes and systems were designed to efficiently process orders, aiming to save time and improve customer satisfaction. The cancellation window is very short. They cannot cancel orders selected for In Store or Curbside Pick Up, but if you choose not to pick up, your order will be cancelled after the pick up date.

What is Ann Taylor Gift Card Policy?

Gift Cards can be purchased at various stores, including Ann Taylor, LOFT, and Ann Taylor Factory. They come in various denominations and are not currently available for international sales or redemption. There is no tax or standard shipping charge for Gift Cards, but the value of the Gift Cards will be subtracted from the item total before calculating tax and shipping rates.

Gift cards are offered in various ranges such as $25, $50, $75, $100, $150, $200, $250, $500, and $1000. If you used a gift card at the time purchase then your refund will be issued in the form of the store credit. If you have lost or stolen the card then the company is not responsible to redeem your cash or card.

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How to Return Faulty Items at Ann Taylor?

If you received a defective or damaged product from the company, contact the customer service department as soon as possible. you have to send the picture of the damaged part of your product. They will help you how to return the product or they will manage the whole return process if possible. In that case, the shipping fee and other handling charges will be borne by the company.

Contact Details

To contact Ann Taylor with any questions or concerns, please email   [email protected] or call 1-800-342-5266.

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You have 30 days to return your product at Ann Taylor but the product must be returned in its original condition along with a receipt.

If you don’t have the receipt then your refund will be issued in the form of the store credit. But it is better to provide the receipt otherwise there are more chances that your return request can be denied.

Your refund will be issued within 2 to 3 weeks in the form of the original payment method you used initially.

No, if you used the product heavily then you are not allowed to return. The product must be returned in its original condition.

Final sale items cannot be returned or exchanged, even with a receipt. To identify them, look for “Final Sale” in the receipt description or a price ending in 77 or 88 cents.

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