Dunelm Return Policy

Dunelm Return Policy 2024 | Easy Refund Method

If you decide that a Dunelm purchase isn’t the one for you, you can return or exchange it. Dunelm return policy allows its customers to return unwanted items within 28 days from the date of purchase.

The refund will be made in the original payment method. If you used mixed payment types to purchase an item in-store, the refund will be processed in gift cards, then credit or debit cards. The cash amount will be the last to be refunded.

Details About Dunelm Returns

InformationDetails
WebsiteDunelm
Return Period28 Days
Refund Period3-5 Business Days
Refund MethodOriginal Payment Method
Exchange Period28 Days
Return MediumsMail, In-Store
Customer Support HoursMonday-Friday: 8 am-8:30 pm
Saturday: 8:30 am-5:30 pm
Sunday: 9 am-4:30 pm

Corelle Vitrelle 18-Piece for 6 Dinnerware Set

Gibson Home Oslo Porcelain Dinnerware Set 

Corelle Vitrelle 8-Piece Dinner Plates Set

Dunelm Refund Policy

If you return your item within 28 days of its purchase you will be eligible for a full refund. Your refund will be issued as soon as your item is received. It will take a few additional days for parcel shop drop-offs and home collection items to reach and be processed.

The refunds will be made using the original payment method. Refunds to credit or debit cards will only be issued if the cardholder is present. The time of receiving the refund depends on the type of payment method you used:

  • If you paid via debit/credit card, you will receive the refund within 3-5 days once your item is received.
  • If you paid via Klarna, you will receive the refund in your Klarna account within 3-5 days once your item is received.
  • If you paid via PayPal, you will receive the refund in your PayPal account within 3-5 days once your item is received.
  • If you paid via Creation, you will receive the refund in Creation Finance within 3-5 days once your item is received.

Dunelm Exchange Policy

You can exchange your items at Dunelm if you are not satisfied with your purchase. You have 28 days to exchange your item in-store from the date of its purchase. You will only receive an exchange if the returned item is unused, in its original condition and packaging, and the tags are still intact. If you want to exchange your online purchase, you can place an order for the new item and return the unwanted item.

Dunelm Return Conditions 

The following are the return conditions:

  • The items must be unused and in original condition.
  • The items must be in their original packaging and tags must be intact.
  • You must have proof of purchase such as order confirmation or receipt.

Exceptions of Dunelm Return Policy

The following are the return exceptions:

  • Personalized or Custom-made items
  • Live Plants
  • Mattress Toppers
  • Mattress and bedding protectors
  • Duvets and duvet covers
  • Pillows and pillowcases
  • Throws & Blankets
  • Mattresses
  • Bedsheets
  • Toilet seats

Methods to Return at Dunelm

The following are the return methods for easy and flexible returns.

Online Returns

Follow the given steps to return items via mail:

  • Head to Dunelm’s official website.
  • Login to your account.
  • Select the order from your list.
  • Click on “Arrange A Return.”
  • If you ordered as a guest, use your order number and email address.
  • Use the order tracker to arrange a return.
  • Print the prepaid return shipping label.
  • Pack your items securely in a package.
  • Drop off your package at the nearest courier location.
  • It will take 2 weeks for your refunds to be issued via the original payment method.

In-Store Returns

You can use the Store Locator given on the website to find the nearest store to you. You can return your items in-store within 28 days from its purchase date. You should pack your items in their original packaging and take them to the store.

Bring an original sales receipt with your returned items to the store. Talk to a store associate as they will help you with the return process. The refunds will take 3-5 days if you pay by credit/debit card.

Dunelm Delivery and Shipping Policy

The cost and time of delivery depend on the type of service you choose. The date of delivery will be shown on the checkout page. The following are the shipping and delivery methods:

  • The standard delivery for orders under £49 is only £3.95.
  • The standard delivery is free for orders above £49 all over the UK.
  • The express delivery is £5.95.
  • The large furniture delivery is £9.95.
  • The large item delivery is £9.95.
  • The made-to-order furniture delivery is £9.95.

Dunelm Gift Card Policy

You can purchase gift cards from the Dunelm stores across the United Kingdom. You can use Dunelm gift cards for in-store purchases only for the items that you can take home with you on that day. So this means that you cannot use the gift cards for in-store purchases made on tablets as this is an online transaction.

Dunelm Return Policy Without Receipt

Unfortunately, you cannot return your items without proof of purchase. You must bring proof of purchase such as order confirmation or original sales receipt with you when returning the items. You cannot get a refund or exchange without proof of purchase.

Suggested For You JJ’S HOUSE RETURN POLICY

Dunelm Holiday Return Policy

Dunelm has extended its return policy for Christmas. If you purchase an item between 12th November and 24th December, you can return it by 31st January. You should bring proof of purchase with you when returning the items.

Dunelm Order Cancellation Policy

You can cancel your order or get a full refund if you order the products online or by phone. You can cancel it within 14 days from the date of delivery or if the order contains items that are to be delivered separately from the receipt of the last item. You can send your items via post to the following address:

You will be responsible for the cost of returning the items if they cannot be sent through post. You will receive the refund including the standard delivery charges once they receive the items. If an item is damaged or its parts are missing, Dunelm will deduct the amount from your refund.

Dunelm Faulty Returns Policy

If you receive any item that is damaged or faulty, you can replace it without any hassle. You can also replace or get your item repaired with proof of purchase if it is damaged within 30 days of delivery. The faulty item must be returned via mail. They cannot be returned to Dunelm’s local store for a refund. This does not include large items and furniture. 

You are not eligible to exchange the faulty items. You can receive a refund for delivery charges if the whole order is faulty or damaged. Dunelm will offer you refunds in the original payment method. For credit or debit card refunds, cardholders must be present.

Dunelm Store Timings

You can go to the Store Locator on Dunelm’s website to learn about the store hours and location of the nearest store to you.

Dunelm Customer Service Hours

You can contact the Customer Service team in following hours:

DayCustomer Service Hours
Monday8:00 AM – 8:30 PM
Tuesday8:00 AM – 8:30 PM
Wednesday8:00 AM – 8:30 PM
Thursday8:00 AM – 8:30 PM
Friday8:00 AM – 8:30 PM
Saturday8:30 AM – 5:30 PM
Sunday9:00 AM – 4:30 PM

Dunelm Contact Details

You can contact the Customer Service team through the Live Chat service available on their website on the bottom right-hand corner of the Contact Us page.

NICETOWN 100% 84 inches Drop Thermal Blackout Window Curtain Panels 

Estelar Textiler Navy Blue and Greyish White Blackout Curtains

Joydeco Natural Linen Curtains 84-inch Length 2 Panels Set

Social Media Handles

FAQs:

You can return or exchange your items to Dunelm within 28 days of their purchase. The items must be unused and in their original condition.

After Dunelm has received your items, you will receive your refund in 3-5 days in the original form of payment.

Yes, you have 14 days to cancel your order. But your made-to-measure item orders cannot be canceled.

Yes, you can go to any Dunelm store within 28 days and get an exchange. If you want to exchange your online purchase, you can place an order for the new item and return the unwanted item.

No, Dunelm gift cards can only be used in-store for the items that you can take home on the same day.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *