If you change your mind about your order, Chemist Warehouse is happy to offer you a return or exchange. Chemist Warehouse offers customers a 7-day return policy excluding the Marketplace items you can return within 30 days.
Customers have to show your original sales receipt, online tax invoice, or any other acceptable proof of purchase at the time you return your items. Your items must not be damaged in any way. Online orders must be returned by mail.
Suggested For You ZALANDO RETURN POLICY
Details of Chemist Warehouse Returns
30 Days for Marketplace Items
|Original Payment Method
30 Days for Marketplace Items
Chemist Warehouse Refund Policy
You can get a refund for an item if you return it within 7 days from the date of its purchase. If the item is faulty, different from what is shown, unsafe, or not fit for its intended purpose, you can get a refund in the original form of payment. Your items must not be damaged and you must have an acceptable proof of purchase to get a full refund. Shipping and handling costs of the order will not be refunded.
Chemist Warehouse Exchange Policy
You can exchange your item within 7 days from the date of its purchase. You need to bring an original sales receipt, an online tax invoice, and any other acceptable proof of purchase. The item you want to exchange must not be damaged in any way. You will get an exchange of the same value as your return item. You can get an exchange if the item is faulty, different from what is shown, unsafe, or not fit for its intended purpose.
Conditions of Chemist Warehouse Return Policy
The following are the return conditions:
Chemist Warehouse Return Exceptions
The following are the return exceptions:
Methods to Return at Chemist Warehouse
The following are the return methods for easy and flexible returns.
Follow the given steps to return items via mail:
You can use the Store Locator given on the website to find the nearest store to you. You can return your items in-store within 7 days from its purchase date. Pack your items and bring them with you to the store. Make sure to bring an original sales receipt with your returned items to the store. Talk to a store associate and they will help you with the return process.
You will not get a refund for an item if you do not receive your order due to one of the following reasons:
Some items may be restricted in your country and will be held at the border, Warranties do not apply for certain items purchased outside of Australia, except where it is required by Australian law.
Chemist Warehouse Delivery and Shipping Policy
The exact time to deliver the order cannot be specified, however, below are shipping and delivery methods you can select at checkout:
Chemist Warehouse Gift Card Policy
Chemist Warehouse offers both physical and digital gift cards. You can use the digital gift card online and in-store as well. You are not eligible to return gift cards in any condition. In case of a lost or stolen gift card, Chemist Warehouse cannot reissue a new gift card. Only physical gift cards can be purchased in-store.
If you want to customize your gift card, you should purchase a digital gift card online. You are allowed to use multiple Chemist Warehouse or Ultra Beauty gift cards by redeeming them on the cart page during checkout. These gift cards are only valid for three years after the date of purchase.
How to Return Chemist Warehouse without Receipt?
You can only return, refund, and exchange your items if you have an original sales receipt, online tax invoice, and other acceptable proof of purchase. You want to be able to get a refund or an exchange if you are unable to provide valid proof of purchase.
Order Cancellation Policy
Once you have placed an order, unfortunately, you cannot cancel or change it. Chemist Warehouse starts to process your order immediately and is prepared for dispatch. However, you can always return your items. You can follow the above return guidelines and start your return process once you receive the item.
Chemist Warehouse Faulty Returns Policy
If you receive a faulty, defective item, you can make a warranty claim. Go to the Marketplace Seller’s refunds and returns policy. Follow the steps to process your faulty return. You can directly contact the Marketplace seller.
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.
Chemist Warehouse Contact Details
You can contact the Customer Service team by sending an email from the website and describing your issue.