You can return your orders to EB Games if you have simply changed your mind. EB Games return policy allows its customers to return the items within 7 days. You should bring a valid proof of purchase with your order to get a full refund or exchange. Your item must not be used, worn, or assembled. If you cannot provide valid proof of purchase such as an original sales receipt within 7 days EB Games is not eligible to provide you an exchange or refund for a change of mind.
Details about EB Games Returns
|Original Payment Method
|Customer Support Hours
|Monday-Friday: 8am to 3pm (AEST)
Also Read: Best Buy Return Policy
EB Games Refund Policy
You are eligible to receive a full refund if you return your item within 7 days of purchase. You must bring a valid proof of purchase to get a full refund. You can get a refund if you have simply changed your mind. If you cannot provide a valid receipt or do not return within 7 days EB Games reserves the right to not offer any refunds.
EB Games Exchange Policy
EB Games offers its customers to get an exchange of the items within 7 days from the date of purchase. The item must not be used, or worn, and not be subject to any exclusions. You will be offered an exchange for an item of the same value. If you cannot provide a valid receipt or do not return within 7 days EB Games reserves the right to not offer any exchanges.
EB Games Return Conditions
The following are the return conditions:
EB Games Return Exceptions
The following are the return exceptions:
Methods to Return at EB Games
The following are the return methods for easy and flexible returns.
Follow the given steps to return for items via mail:
You can use the Find a Store given at the website to find the nearest store to you. You can return your items in-store within 7 days from its purchase date. Pack your items and take them to the store. Make sure to bring a valid proof of purchase such as an original sales receipt with your return items to the store. Items must be unused, unworn, and unassembled. You should talk to a store associate and they will help you with the return process.
People Also Search for: GameStop Return Policy
EB Games Delivery and Shipping Policy
EB Games usually takes one business day to process your order, but they can be delayed during busy periods. The following are the shipping and delivery methods:
EB Games Gift Card Policy
EB Games offer physical and online gift cards. You can purchase them between $5 and $100. These gift cards do not expire. There are several amazing items that you or your loved ones can purchase by using these digital EB Games gift cards.
EB Games Return Policy Without Receipt
Unfortunately, you won’t be able to get a refund unless you provide a valid proof of purchase. But, you can get a copy of your receipt. You can either ask customer service to help you get a copy via email or log in to your EB account and print the receipt. You will also need to provide your EB world number, date of purchase, store name, items purchased, and the used payment method.
EB Games Holiday Return Policy
EB Games has extended its return policy for the holiday period. You can return, refund, or exchange your items until 10 January 2024 for all the purchases. You have plenty of time to exchange or return your items.
Also Looking for: JB Hi-Fi Return Policy
EB Games Order Cancellation Policy
You can log in to your account and go to ‘Order History. Find the order you wish to cancel and click on ‘Cancel Order’. If your order has been started to process, you may not have the option to make any amendments. If you need any further assistance, you can contact the EB Games customer service.
EB Games Faulty Returns Policy
If you receive an item with a major failure, you can get a refund, repair, or exchange. If the item has a minor failure, EB Games can repair or replace the item. If your item is damaged due to abnormality or misuse, EB Games will be unable to offer you a refund, repair, or exchange. Your item will be verified by the manufacturer or their service agent. You need to provide a valid proof of purchase.
EB Games Store Timings
You can go to Find a Store on their website to learn about the store hours and location of the nearest store to you.
EB Games Customer Service Hours
You can contact the Customer Service team on Monday to Friday from am to 3 pm (AEST).