GameStop Return Policy

GameStop Return Policy 2024 | An Epic Life Savior for Gamers

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What is GameStop Return Policy?

If you are not satisfied with any order then you can make a return easily. The period for return is within 30 days of purchase. According to GameStop return policy, the return window for pre-owned items is only 7 business days. You also have 7 days to return game consoles including a receipt.

Make sure that online orders must be returned within 30 days of shipment, not 30 days of delivery. You should return the item in good and sellable condition. You are required to submit the receipt along with the product otherwise you may not be able to get a refund.

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Details about GameStop Returns

Information Details 
Website GameStop
Return time30 days
Return mediumIn-store/Online 
Refund methodOriginal payment method
Refund period7 business days
Contact 1-800-883-8895

What are return methods at GameStop?

Customers can return products at a GameStop store or online by mail. In both methods, receipt is required to make a return successful.

GameStop Returns

Online Return at GameStop:

With the GameStop online portal, the return process is easy. First you visit Return Label and get a return shipping label. Pack the item in its original box and send the item back to the address that the parcel originated from. Make sure to affix the return label on the top of the package. Receipt id required for all returns and exchange.

In- Store Return at GameStop:

To make a return at a store, you just need to bring back your product at the nearby GameStop store. Product must be in its original condition and receipt is required to make all returns.

  • If you return an opened item including tablets then you will be able to get an identical exchange within 30 days of purchase. 
  • If you return the unopened product excluding tablets, then you will get a full refund within 30 days of purchase.
  • You will get a full refund within 30 days of purchase, if you return accessories.
  • If you return pre-owned products within 30 days of purchase then you are eligible to get a refund or exchange.

Nintendo Switch Return:

GameStop allows its customers to return a product within 30 days of purchase. If you have damaged, opened or played with Nintendo, then you are not eligible to return. GameStop does not accept the return if your item is not in its original condition.

What products GameStop is offering?

  • Gaming accessories
  • Video games
  • Consoles and hardware
  • General Electronics
  • Toys & Games
  • Home Décor
  • Clothing
  • PC
  • Hardware accessories.

What is GameStop’s Exchange Policy?

If customers are not satisfied with the purchase and they want to exchange the product, they are free to ask for an exchange. According to GameStop return policy, your product must fulfill the return requirements to make an exchange or return the product. The store executives will examine your product and then tell you that you are eligible to return or exchange the product.

What is the Refund Policy at GameStop?

You can return or exchange your product easily or get your refund. After receiving your product from the GameStop, Customers will get a refund within 7 business days if your item is found to be eligible.

Refunds will take place in the original method of payment you used initially. Refund process can vary depending on the payment method used by the customers. If you purchase during the holiday season then you will be eligible only to get an exchange, refund will not be issued.

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Holiday Return Policy at GameStop:

If you purchase made between 1st November and 24th December, then you can make a return along with a receipt until 15th January. If you purchase during the holiday season then you will be offered only to get an exchange, refund will not be issued.

What are the exceptions at GameStop?

  • Product must be returned within 30 days of purchase. GameStop does not accept the return of pre-owned products.
  • Bundle products are not eligible to return.
  • You are not eligible to make a return of opened or damaged products.
  • Downloadable content may not be returned at GameStop.
  • Any part of the product is missing, then your request at GameStop will be rejected.
  • Digital games are also not allowed to return.

Item condition:

  • The product must be in its original condition.
  • The product must be packed in its original packaging.
  • The product must be unused and undamaged
  • The return product includes manuals, cables and all the required accessories.

Cancellation Policy at GameStop:

If you wish to cancel your order, please contact Customer Care. You can make a call at 1-800-883-8895.

You may be able to change or cancel your product from the order history page unless your order has not been processed. If the shipment process has already started, cancellation may not be possible.

Delivery and shipping policy at GameStop:

GameStop uses USPS, UPS, DHL and FedEx to deliver their orders. You can choose any of them according to your ease and comfort. GameStop ships their orders from Monday-Friday. If you make an order on the weekend then you have to wait until the following business days. You can enjoy free delivery for any order above $35. The standard delivery period is about 1-3 business days.

GameStop Return Policy after 30 days:

You must return the product within 30 days of purchase. After 30 days the warranty policy applies to your product. In case of the company’s fault then you can make a return of that product. Otherwise your return will be rejected.

GameStop Store Timings:

The store hours of GameStop in the U.S. are 12:00 PM-8:00 PM from Monday to Thursday. On Friday and Saturday from 11:00 AM-9:00 PM. Sunday timings are 12:00 PM-7:00 PM.

Contact Details:

Customers can send messages and they will get back to them as soon as possible. You can make a call at 1-800-883-8895.You can send an Email at [email protected].

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FAQs

You have 30 days to make a return at GameStop. You can be returned via mail or go to the store.

No, you cannot make a return without a receipt at GameStop. You must provide any proof of purchase to make your return successful.

If you received a damaged or defective product then you can make a return at GameStop. First you need to inform the customer support department. The product must be in its original packaging.

You can receive a refund within 7-10 business days. Here you can choose how you receive a refund but mostly the refund will be credited in the form of the original payment method you used initially.

GameStop return policy for gaming accessories is very generous and convenient, you can easily make a return of opened and unopened gaming accessories within 30 days of purchase.

No, you are not eligible to make a return of digital content at GameStop.

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