Oakley Return Policy

Oakley Return Policy 2024 | Refund & Exchange

Oakley wants its customers to be completely satisfied with their purchases. If for any reason you are not happy with your product, Oakley return policy allows you to return your items within 30 days from their purchase date. The items should be in their original condition such as with their original packaging, untested, unused, resalable, and original tags


Return Peried

30 Days


Exchange Time

30 Days


Refund Peried

30 Days


Shipping Fee


Items should be returned the same way you received them. Your return may be declined if it is not in the original condition. If you submit a non-compliant return, Oakley will charge you the full amount for the non-compliant return using your original payment method.

Details of Oakley Returns

Return Period30 Days
Refund Period5 Business Days
Refund MethodOriginal Payment Method
Exchange Period30 Days
Return MediumsUPS, In-Store
Customer Support HoursMonday – Friday: 8:30 AM – 5:30 PM EST
Saturday – Sunday: CLOSED
Phone Support800 403 7449

Oakley Refund Policy

Refunds are issued after your returned item is received. The refunds will be made in the original payment form after verifying the return. If your item is not in its original condition, you might not get a refund for it. It can take 5 business days for the credit to be issued to your account after the refund is processed.

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Oakley Exchange Policy

You can exchange your items purchased online with ease. Have your order number of items you want to exchange ready and call 800 403 7449 between 8:30 AM and 5:30 PM EST. items can only be exchanged with other items of the same price. They will be sent out upon receiving your return item. The customer support team will guide you to complete your exchange.

Oakley Returns

Oakley Return Conditions 

The following are the return conditions:

  • The product must be in its original packaging and condition.
  • The product must be unused and untested.
  • The product must be resalable and have its original tags.
  • Custom orders cannot be returned.

Methods to Return at Oakley

Online Returns

Follow these steps to return items via mail:

  • Head to Oakley’s official website.
  • Go to the Order Return section to complete your online return request form.
  • Choose your return method i.e., UPS Store drop-off with or without printed label OR UPS Pick-Up.
  • Pack your item securely in a package with its original content.
  • Hand your package off to UPS.
  • A confirmation email will be sent to you if they receive your item and issue your refund.

In-Store Returns

You can use the Store Locator given to find the Oakley store near you. You can bring your items in-store within 30 days from its purchase date to return. Securely pack your items and bring them to the store.

Make sure to bring proof of purchase such as the original sales receipt or order number if you ordered online to the store. You will receive the refund in the original payment method. You can also return the prescription items to Oakley stores, Sunglass Hut, or Lenscrafter’s official stores.

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Oakley Delivery and Shipping Policy

After your order is confirmed, you will receive a shipping confirmation email. It will include a tracking number that you can use to track your order and get an estimated delivery date. It may take 3 days for your order to be processed and 2 more days for delivery. Custom orders can take up to 4 days to ship. An Rx item can take 5-7 days to deliver after being sure that it is made of the highest quality.

Express ShippingStandard Eyewear and Apparel/Equipment2 Business Days$17
Express ShippingOakley Custom Products6 Business DaysFREE
Green ShippingStandard Eyewear and Apparel/Equipment7 Business DaysFREE over $50
Apo/FPO Standard ShippingAll Items14 Business DaysFREE
Prescription ShippingRX Eyewear8-10 Business DaysFREE
Pick Up In-StoreAll ItemsWithin 2 hours for same-day delivery2 Business Days for everything elseFREE
Same Day DeliveryAll ItemsSame Day$20

Oakley Gift Card Policy

You can purchase both digital and physical gift cards at the Oakley website. You can send this card to your friends. Digital cards can also be emailed to your friends. All you have to enter is the you’re and the recipient’s name, and email. You can also select a desired delivery date to send the digital gift card. Oakley gift cards can be purchased for $25, $50, $100, $200, $250 and $500.

Oakley Return Policy without Receipt

You cannot return your Oakley products without their receipt. You must bring a valid proof of purchase such as a store receipt or tax invoice to return the item. The item should also be unused, untested, and in its original condition.

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Oakley Order Cancellation Policy

You can cancel your order within one hour after placing it. If you are unable to cancel your order, you can always return it. You can follow the return guidelines and start your return process once you receive the item.

How to Return Faulty Items at Oakley?

Oakley eyewear has a warranty for breakage due to the workmanship defect or material for two years from the date of purchase. Oakley footwear is also warranted for 100 days against defects in material and workmanship. You must have proof of purchase to avail of this warranty.

Oakley Store Timings

You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.

Oakley Customer Service Hours

You can contact the Customer Service team on Monday to Friday from 8:30 AM to 5:30 PM EST. The customer service support is closed on Saturday and Sunday.

Contact Details

You can contact the Customer Service team at 800 403 7449. You can also email or Live Chat at their official website.

Social Media Handles


Oakley return policy allows you to return your items within 30 days from their purchase date. The items should be in their original condition such as with their original packaging, untested, unused, resalable, and original tags.

It can take 5 business days for the credit to be issued to your account after the refund is processed.

Yes, you have one hour to cancel your Oakley order.

Yes, the items are warranted for two years against material defects or workmanship defects.

Yes, you can return any item to Oakley within 30 days of delivery.

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