Fenwick Return Policy

Fenwick Return Policy 2024 | Easy Conditions & Exceptions

Fenwick wants its customers to always choose the right project items. If you are unsatisfied with your purchase, whether it’s online or in-store, you can simply return the items according to Fenwick Return Policy. You have a 28 days return window to return your items from the purchase date or delivery date.

Final sale items can be returned within 14 days of delivery, if you purchased from the Fenwick website. You must bring the original sales receipt with your returned items. Fenwick has the right to deny or limit any exchanges or returns. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition.

Details of Fenwick Returns:

Information Details 
Website Fenwick
Return Time28 days
Return MediumIn-Store & Online
Exchange MediumIn store
Refund MethodOriginal mode of payment
Customer Service HoursMonday-Friday: 9:00 AM to 7:00 PM
Saturday: 9:00 AM to 6:00 PM
Sunday: 11:00 AM to 5:00 PM

Return Methods at Fenwick:

Fenwick provides you two ways to return your product at Fenwick:

  • In-Store return
  • Return via Mail.

In-store Returns at Fenwick:

To in-store return you need to find the nearby Fenwick retail store. Go to the store with a return product. Don’t forget to take the receipt with your product. Ask a store representative to return your product.

Provide them all the necessary information to make your return successful. The items return to the same specific store location where you buy it from. The product must be in its original condition along with a receipt. You are not eligible to return the product by mailing it to any of the Fenwick stores according to Fenwick Return Policy. You can return your online purchases to Fenwick stores.

Fenwick Returns

Online Returns at Fenwick:

You need to affix a return label to return your product via mail. The return label provided by the company contains all the details of the product. To return your product online, you have to visit the Fenwick website and follow given instructions to make a return. Then go to your order section.

Select the items which you want to return and tell them a valid reason why you want to return the product. Pack the item properly in the box and affix royal mail pre- paid return label on the top of the box.

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What are the Fenwick return policy conditions?

  • To return garden furniture, nursery furniture, home furniture, TV, or bike orders, contact Customer Service using the online form.
  • Home furniture from Barker & Stonehouse and Heals must be returned within 14 days.
  • Item must be in its original condition.
  • Fenwick does not accept the return of damaged products.
  • All the tags must be attached with the products.

What is the Fenwick Refund Policy?

If you are not happy with the purchase, then Fenwick allows you to return your product. If you make a return and your product complies with Fenwick’s return policy then you can ask for a refund. Refunds will be issued in the form of the original payment method within 10 to 14 business days.

Refund process can vary depending on the payment method used by the customers. Shipping fee and other handling charges are non-refundable. If you made a payment with a gift card then your refund will be issued in the form of Fenwick store credit.

What is Fenwick Gift Card Policy?

The Fenwick Gift Card offers thousands of iconic and new brands across departments, including fashion, beauty, home, electrical, and pampering beauty treatment rooms and restaurants. Available in denominations of £5, £10, £25, £50, £100, and £250, it’s fully redeemable and non-refundable. The Fenwick E-Gift Card is non-refundable, not available for Click and Collect, Klarna, or physical gift cards, and does not qualify for Next Day Delivery.

What is Fenwick delivery and shipping policy?

Order from our website for free delivery on Monday-Friday, Monday-Friday, 8am-8pm, excluding public holidays. They provide next-day delivery in the UK, garden furniture, nursery furniture, and more. Delivery times vary depending on stock availability. They also offer delivery within 10 days of stock, Dar Lighting pallet delivery, and Heart’s Parcel delivery. Orders placed using Next Day Delivery are delivered Tuesday-Friday, with restrictions on bank holidays.

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What are the Fenwick return policy exceptions?

There are the following products that cannot be returned to Fenwick due to hygiene, safety, and security issues. 

  • Hair accessories
  • Swimwear
  • All perishable items
  • Pierced jewelry 
  • Gift cards
  • Be linen
  • Ladies briefs
  • Personalized products
  • Toilet brushes
  • Men’s underwear
  • Personal care products
  • Food and drink
  • Cosmetics, if they are not in original packaging and have been used.

What is Fenwick exchange policy?

If you are not satisfied with the purchase, or change your mind, you are allowed to make an exchange at Fenwick. The return product must comply with the Fenwick standard return policy. Unfortunately, you are not allowed to make an exchange via mail or if you purchase from their website.

If you want to make an exchange for online purchase, you need to return your product for a full refund and then place a new order. You have 28 days to make an exchange at the Fenwick store. If you need more assistance, you can contact Fenwick’s customer service department.

Order Cancellation Policy at Fenwick:

You need to visit the Fenwick website, Go to the order details page then click cancel order or remove the item which you want to cancel. Contact our customer support department and they will help you to cancel your order. If it has been shipped, then you can’t cancel your order. If. For whatever reason you cannot cancel your order you can return your product and you can get help from this article.


Fenwick return policy without a receipt:

Visit the nearest store with the item and valid ID proof issued by the government. It all depends on the store manager whether he/she approves your return without a receipt. If you have lost your receipt then Fenwick provides you with a store credit card to the lowest historical selling price of the product that you are returning.

Fenwick store hours:

The store hours of Fenwick in the UK are available in the folowing:

DayOpening TimeClosing Time
Monday10:00 AM8:00 PM
Tuesday10:00 AM8:00 PM
Wednesday10:00 AM8:00 PM
Thursday10:00 AM8:00 PM
Friday10:00 AM8:00 PM
Saturday10:00 AM8:00 PM
Sunday11:30 AM6:00 PM

Fenwick contact details:

If you need assistance, you can get help from our FAQs page, you can contact us using contact form available on Fenwick’s official website. The company also provides Live chat facility. Please call us at 0800 783 1783

Fenwick Social Media Links:


What is Fenwick return policy?

Fenwick has a very generous return policy, they will allow you to return your product within 28 days of purchase. 

Can I return opened purchase at Fenwick?

 Yes, you can return opened products at Fenwick but it must be in its original condition. Fenwick does not accept the used product.

In how many days can I get a refund from Fenwich?

You may receive your refund within 7 business days. 

 Can I make a return of gift purchase at Fenwick?

Yes, if you made a purchase using a gift card then you can return your product and your refund will also be issued in the form of a Fenwick gift card. Fenwick gift cards itself are not eligible to return.

What if I received a damaged item?

 If you have received a damaged or defective product from the company, you must contact the customer support department as soon as possible. If you make a return or exchange of damage or defective you will not need to pay shipping and other handling charges as mentioned in Fenwick Return Policy.

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