waterstones return policy

Waterstones Return Policy 2024 | How to Return Books and More?

Waterstones Return Policy allows 60 days to return any item at Waterstones, if the product is not according to your needs. Waterstones’s ultimate goal is to make their return policy very easy and convenient for their customers. You can return your items through the mail or by visiting the Waterstones store. Your product must be in sellable condition.

Details About Waterstones Returns

Information Details 
Website Waterstones
Return time 60 days
Return mediumIn Store & Online
Refund method Original payment method
Customer service hoursMonday to Friday: 9:00 am to 4:30 pm
waterstones Returns

What are Return Methods at Waterstones?

Waterstones offers its customers two options for returning the items. You can follow the given steps mentioned below to return your items.

Waterstones Online Return

To return your items online, you will have to follow the following steps:

  • First you visit their website to start your return.
  • You need to fill out the return form. 
  • Select a valid reason for the return on the packaging slip.
  • Make sure to return the items in their original packaging.
  • Pack your items securely in a box with the prepaid shipping label attached to it.
  • Drop-off the package at the nearest authorized courier location.
  • Mail the box back to the Waterstones store.
  • Shipping fee and other handling charges are non-refundable.

Waterstones In-Store Return

Firstly, you will need to find the nearest Waterstones store. Go to the store. Bring the item to the store with its original receipt that you got with your order. You need to provide the shipping confirmation email if you want to return the product that you purchased from their website.

Product must be in its original condition, store representative will help you to return the product. Make sure that product must be unused. Waterstones will not accept the product if it is damaged, used or washed.

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International Return Policy via Mail

To return international online items, enter one of the eight Returns Reason Codes on the Dispatch Note, indicate your preferred refund or replacement option, and repack the item in its original packaging. Use a recorded delivery service for high-value goods, as we cannot be responsible for non-delivery. Post your product at the given address:


Waterstones Returns Department,
Waterstones Book Hub,
Unipart Logistics,
Fifth Avenue,
Centrum One Hundred,
Burton Upon Trent,

What is Waterstones Refund Policy?

Waterstones refund policy is quite generous, they will allow you to return your product and you can request for a refund. Refunds will be issued in the original payment method within 30 days after Waterstones receives your order. An email will be sent to you after the processing, it might take 3-7 business days for the credit processing depending on your financial institution.

If you damaged the product then Waterstones will not allow you to return that product. To get a refund, the product must be returned in its original condition as you received. Shipping fee and other handling charges are non-refundable.

Waterstones Return Policy Conditions

There are the following Waterstones return policy terms and condition to make a return or exchange:

  • Waterstones offers exchange or refunds for items with a valid receipt, but not for electrical items or face masks. 
  • Goods must be returned within 60 days and in perfect condition. 
  • Faulty or damaged items have a return period greater than 60 days. 
  • Perishable goods are not eligible for exchange or refund unless damaged, supplied incorrectly, or sold incorrectly. 
  • Refunds are made to the original payment method. Gift cards are not refundable.

Waterstones Gift Card Policy

eGift orders cannot be exchanged or refunded, except with statutory rights. Risk passes upon electronic delivery. Cancellation is 14 days after order placement, but cancellation rights are waived upon delivery. Waterstones.com accepts One4all gift cards as online payment, but cannot combine with debit or credit cards. One4All gift cards and paper vouchers are accepted in stores.

Waterstones Order Cancellation Policy

To cancel an order at Waterstones.com, sign into your online account and navigate to the ‘Orders’ page. If your order has not yet been dispatched, you can cancel it from the Orders page. If you have used Guest Checkout and don’t have an account, you can request a cancellation by clicking the ‘Track your order’ link in the email.

For assistance, contact the Customer Support team with your 8-digit order number. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

What is Waterstones Faulty Returns Policy?

You can contact Waterstones customer service if you want to return a faulty, damaged, or defective item. Include the following information: original order number, shipping address, image evidence of the damaged or defective items, P.O. number, and description of how the product fits. The customer service team will try to respond to you as soon as they can.

Waterstones Return Policy without a Receipt

If you make a return without a receipt, they will only allow you to exchange the product. If you make a return without a receipt you cannot request to get a refund. If you want to return a gift purchase then you must submit the gift receipt while making a return at Waterstones.

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Waterstones Exchange Policy

According to Waterstones return policy, return your items within the return window. If you want to exchange please start your return for the original purchase and place a new order for a new item. You still have to pay your shipping charges and handlings for mail-in exchanges separately.

The amount you paid for the return product will be credited to you for the new purchase. You can exchange your product by visiting the store. The product must be in its original condition. It is recommended that you go to the store to exchange your product because it is convenient and all the processes are in front of you. For more queries, you can contact our customer service department.

Waterstones Contact details

You can contact the Waterstones Customer Service team on their website and have a chat with their agent, or you can email them at [email protected]. You can also call Waterstones customer support at 00 44 20 8045 1001

Waterstones Store Timings

You can go to the Our Shops link on the Waterstones website to learn about the store hours and location of the nearest Waterstones store to you.

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Does Waterstones offer a holiday return policy?

Yes, Waterstones offers a holiday return policy to their customers. If you make a return during the holiday season you can return it until the end of January.

Can I return a used item at Waterstones?

No, Waterstones does not accept used, washed, or altered items.

Can I return gift cards at Waterstones?

No, gift cards cannot be refunded or redeemed for cash at Waterstones.

How to return products to Waterstones?

Waterstones provides you two ways to return your product either you can visit the store or via mail. We have explained both methods above in detail for you.

Can I change or amend my order once it has been placed?

Orders cannot be altered after placement; if needed, cancel the order to place it again after making necessary changes.

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