Waterstones Return Policy 2026 | All Return & Refund Rules
Waterstones Return Policy allows 30 days to return any item at Waterstones, if the product is not according to your needs. Waterstones’s ultimate goal is to make their return policy very easy and convenient for their customers. You can return your items through the mail or by visiting the Waterstones store. Your product must be in sellable condition.
If you have ordered through Waterstones.com or our app, within the UK you can return your order using waterstones free returns service with Royal Mail, they also accept returns internationally.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
Available
Shipping FEE
Non-refundable
Details About Waterstones Returns
| Information | Details |
| Website | Waterstones |
| Return time | 30 days |
| Return medium | In Store & By Post |
| Refund method | Original payment method |
| Customer service hours | Monday to Friday: 9:00 am to 5:00 pm |
| Phone Support | Â UK: 0808 118 8787 International: +44 208 045 1001 |
What are Return Methods at Waterstones?
Waterstones offers its customers two options for returning the items. You can follow the given steps mentioned below to return your items.
Waterstones Online Return By Post:
To return your items online, you will have to follow the following steps:
Items purchased online at Waterstones.com can also be returned to any Waterstones bookshop, but these do require the presentation of your dispatch note, or a copy of your original order confirmation email. For the return of high-value goods (over £750), waterstones do recommend that you use a recorded delivery service, as they cannot be responsible for the non-delivery of returned items.
Waterstones Return Policy In-Store:
You can return an item to any Waterstones Bookshop store for a free refund or exchange within 30 days of purchase, provided the item is in pristine condition. Bring the Dispatch Note, receipt, or a copy of your original order confirmation email when returning the item.
Refunds are issued to the original payment method. However, Waterstones Gift Card purchases are non-refundable.
Product must be in its original condition, store representative will help you to return the product. Make sure that product must be unused. Waterstones will not accept the product if it is damaged, used or washed.
Learn About Daiso Return Policy
International Return Policy via Post:
To return for refund any items ordered internationally online, please complete the following:
Repack the item (in its original packaging, if applicable) along with the Dispatch Note/Order Confirmation email. Please indicate your request to receive a refund. For the return of high-value goods, they recommend that you use a recorded delivery service, as they cannot be responsible for the non-delivery of returned items. Return shipping costs are the responsibility of the customer.
Please post your completed returns to:
Waterstones Returns Department Waterstones Book Hub Fifth Avenue Centrum One Hundred Burton Upon Trent UNITED KINGDOM DE14 2UZ
What is Waterstones Refund Policy?
Waterstones refund policy is quite generous, they will allow you to return your product and you can request for a refund. Refunds will be issued in the original payment method within 30 days after Waterstones receives your order. An email will be sent to you after the processing, it might take 3-7 business days for the credit processing depending on your financial institution.
If you damaged the product then Waterstones will not allow you to return that product. To get a refund, the product must be returned in its original condition as you received. Shipping fee and other handling charges are non-refundable.
Waterstones Return Policy Conditions
There are the following Waterstones return policy terms and condition to make a return or exchange:
Waterstones Gift Card Policy
eGift orders cannot be exchanged or refunded, except with statutory rights. Risk passes upon electronic delivery. Cancellation is 14 days after order placement, but cancellation rights are waived upon delivery. Waterstones.com accepts One4all gift cards as online payment, but cannot combine with debit or credit cards. One4All gift cards and paper vouchers are accepted in stores.
Waterstones Order Cancellation Policy
To cancel an order at Waterstones.com, sign into your online account and navigate to the ‘Orders’ page. If your order has not yet been dispatched, you can cancel it from the Orders page. If you have used Guest Checkout and don’t have an account, you can request a cancellation by clicking the ‘Track your order’ link in the email.
For assistance, contact the Customer Support team. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.
Exceptions
Certain items cannot be returned or refunded unless they are faulty or incorrectly supplied. Perishable goods, such as food products or items with an expiry date, are non-refundable unless damaged or not as described. Waterstones Gift Cards and eGifts are strictly non-refundable under any circumstances. This policy of 30 days returns does not apply to electrical items or face masks, where refunds or exchanges will be given only if the seal is unbroken or the product is faulty.
What is Waterstones Return Policy Faulty?
Your right to an exchange of faulty/damaged items has a return period greater than 30 days in accordance with your statutory rights. You may be requested to provide photographic evidence of the fault or damage to the product before the processing of a refund or exchange.
You can contact Waterstones customer service if you want to return a faulty, damaged, or defective item. Include the following information: original order number, shipping address, image evidence of the damaged or defective items, P.O. number, and description of how the product fits. The customer service team will try to respond to you as soon as they can.
Waterstones Return Policy without a Receipt
Waterstones is happy to exchange or refund your items on presentation of a valid receipt. If you make a return without a receipt, they will only allow you to exchange the product. If you make a return without a receipt you cannot request to get a refund. If you want to return a gift purchase then you must submit the gift receipt while making a return at Waterstones.
Visit Now Barnes and Noble Return Policy
Waterstones Exchange Policy
Waterstones is happy to exchange or refund your itemswith in 30 days from purchase on presentation of a valid receipt. To return or exchange items ordered online, please re-pack carefully, using the original packaging where possible.
Waterstones Contact details
You can contact the Waterstones Customer Service team on their website and have a chat with their agent, or you can email.You can also call Waterstones customer support at 0808 118 8787, outside of the UK +44 208 045 1001
Waterstones Store Timings
You can go to the Our Shops link on the Waterstones website to learn about the store hours and location of the nearest Waterstones store to you.
Social Media Handles
FAQs:
Can I return a used item at Waterstones?
No, Waterstones does not accept used, washed, or altered items.
Can I return gift cards at Waterstones?
No, gift cards cannot be refunded or redeemed for cash at Waterstones.
How to return products to Waterstones?
Waterstones provides you two ways to return your product either you can visit the store or via mail. We have explained both methods above in detail for you.
Can I change or amend my order once it has been placed?
Orders cannot be altered after placement; if needed, cancel the order to place it again after making necessary changes.
Conclusion:
Waterstones return policy offers returns with a 30-day return window for both in-store and online purchases. Their Freepost service makes UK returns simple, while international customers can return items using a tracked delivery service. Refunds are issued to the original payment method, and in-store purchases can be returned to any Waterstones location.
For holiday shoppers, Waterstones extends the return period until the end of January, ensuring flexibility for gift returns. Customers are encouraged to retain receipts, use recorded delivery for high-value items, and check their return eligibility before initiating a refund or exchange.
