IKEA Return Policy

IKEA Return Policy 2024 | 365 Days Refund & Exchange Time

You purchased items from IKEA and are not satisfied with them? IKEA Return Policy provides flexibility for its customers to return the items they are unsatisfied with. You can return your unopened and new items to IKEA within 365 days for a full refund.

If you want to return opened and used items, you can do so within 180 days for a full refund. You must have proof of purchase, i.e., a receipt, for a successful return, refund, or exchange.  The net price mentioned on the receipt will be refunded only.

About IKEA

IKEA is a popular furniture store known for its affordable and stylish home goods. Founded in Sweden in 1943 by Ingvar Kamprad, IKEA began as a small business selling items like pens, wallets, and picture frames. Over time, it shifted its focus to furniture, introducing the flat-pack design concept in the 1950s, which made it easier to transport and assemble furniture. Today, IKEA has stores worldwide, offering a wide range of products for every room in the house, and continues to be recognized for its innovative designs and budget-friendly prices.

IKEA Return Policy Terms & Conditions:

If your items are damaged, modified, stained, or dirty, they won’t be accepted for a return. You must have your government-issued ID card to return or exchange any item. You cannot return your items at IKEA Planning Studio or IKEA Pick Up Point locations.

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Details of IKEA Returns:

Return Period365 Days for unopened items
180 Days for opened items
Refund MethodOriginal Payment Method
Exchange Period365 Days for unopened items
180 Days for opened items
Return MediumsIn-Store
Phone Support1-888-888-4532

IKEA Returns Exceptions:

The following are the exceptions for return at IKEA:

  • Mattresses can be exchanged within 90 days only.
  • Plants cannot be returned.
  • As-In items cannot be returned.
  • Custom countertops are not eligible for returns.
  • Cut fabric cannot be returned.
IKEA Returns

IKEA Refund Policy:

A refund of the IKEA purchased item will only be eligible if it is pristine. The items must not be opened and should be new so they can be refunded within 365 days for a full refund. If you want a full refund for a used and opened item, you must return the item within 180 days.

The refund will be made in the same payment method as when it was purchased. If you do not return the promotional item you got with your purchased item, the amount of that item will be deducted from your refund amount.

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IKEA Exchange Policy:

You have 365 days to exchange an unopened, new, and unused item. If you want to exchange an opened and used item, you have 180 days. When you bring your item to the store to get an exchange for it, you must bring your receipt or order confirmation email if purchased online, the item you want to return, your Government-issued ID, and the card you used for purchase.

Methods to Return at IKEA:

You must return your items to IKEA, whether you purchased them online or in-store, even the heavily assembled items. Small items can be returned if purchased through the mail, but service charges will be applied as per IKEA Return Policy.

Return Online and In-Store Purchases:

To return the online or in-store purchase, you need to:

  • Go to the nearest IKEA store.
  • Head to the Exchanges & Returns entrance.
  • Follow the signboards at the Exchange and Return Desk.
  • Sign up to join the line for a return.
  • The line may be long since all the online and in-store purchases are returned here.


You can also schedule a pick-up service for the items you want to return by contacting the Customer Service Agents.

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Quick Facts

Receipt RequiredYes or you can contact support
Restocking Fee No
Refund / Exchange Return or exchange at customer’s option
Original Packaging Required No
Probability of Success Medium
ConditionsUnwashed/unworn/not altered/ not used
ExceptionsGift Cards/Mattress/Cut fabrics/Custom countertops

IKEA Warranty Claim Policy:

IKEA’s warranty time starts when the item is delivered or purchased. You will need a receipt, confirmation email, or proof of purchase to claim the warranty. IKEA will have the choice to either repair or replace the item. If the claim is accepted, IKEA will pay for repair costs, labour, spare parts, and travel for the repair staff. A few of the warranties offered by IKEA are given below:

  • A 10-year warranty is offered on the material and craftsmanship of the GODMORGON and ENHET bathroom series, and a 3-year warranty on the shower accessories.
  • A 10-year warranty for IKEA mattresses covers workmanship and material defects.
  • A 10-year warranty is offered for PAX wardrobes and interior organizers.
  • A 25-year warranty is offered for cabinet frames (except for TORNVIKEN and VADHOLMA), fronts, UTRUSTA hinges, MAXIMERA fully-extending drawers, UTRUSTA shelves of tempered glass and melamine, legs and plinths, door panels, deco strips/mouldings, pre-cut countertops, and, sinks (except FYNDIG sinks).
  • A 10-year warranty is offered for UTRUSTA wire baskets, TORNVIKEN, and VADHOLMA.
  • A 5-year warranty is offered for UTRUSTA push-openers and electrical.
  • A 10-year warranty is offered for sofa cushions, cover frames, ottomans, and sleeper sofas. Some items may have a 25-year warranty.
  • A 10-year warranty is offered for BROR storage systems.
  • A 3-year warranty is offered for gaming desks and gaming chairs.
  • A 10-year warranty is offered for office chairs.

IKEA Delivery and Shipping Policy:

You will receive an email confirmation once your order has been placed. It may contain a link to track your order. IKEA cannot deliver to APO addresses or PO boxes. Scheduled In-Home Delivery or Express In-Home Delivery can deliver orders over 500 lbs. It may charge an extra $20.

  • The Shipping fee for small items is $6.
  • The Standard Shipping fee is $19.
  • The Scheduled Doorstep Delivery fee is $49 (if you are an IKEA Family member, you will pay $39).
  • The Scheduled In-Home Delivery fee is $79 (if you are an IKEA Family member, you will pay $69).
  • The Express In-Home Delivery fee is $89 (if you are an IKEA Family member, you will pay $79).

IKEA Gift Card Policy:

You can redeem IKEA Gift Cards at any of the IKEA stores. You can also redeem the gift cards online. There is no expiration date for the IKEA Gift Cards. You can purchase an IKEA Gift Card through their website online.

The card will not be replaced if stolen, lost, or damaged. IKEA Return Policy offers no refunds for purchases made using Gift Cards or eGift Cards. However, you have the option to cancel an online purchase made at their website using a Gift Card before it is delivered to a recipient.

IKEA Return Policy without Receipt:

If you have lost your receipt and want to return your product, contact Customer Services at 1-888-888-4532. They will let you know the exact date of the purchase, the purchase amount, the location of the purchase, and the last four digits of your card number if you used it to purchase your item.

If you used the IKEA Family Card to make a purchase, you can find a copy of the receipt in your account under Purchase History.

IKEA Order Cancellation Policy:

Go to “Track & Manage My Order” from their website to cancel or reschedule your order. You need to put your order number and email or phone number. You can also chat at their website or contact them at 1-888-888-4532 for cancellation or rescheduling.

IKEA Faulty Returns Policy:

IKEA offers a flexible policy for the return of faulty, damaged, or missing items. Bring your item to the IKEA store with its receipt if it is damaged. If the item is missing from your order, bring the email of the confirmation order to the store.

IKEA will ship you spare parts if one part of your order is damaged. The fastest way of the resolution is that you should bring your item to the IKEA store or contact Customer Service at 1-888-888-4532.

Tips for Making Returns at IKEA:

Remember the following tips while returning your items to IKEA.

  • Unopened and new items can be returned within 365 days.
  • Opened and used items will be accepted for return within 180 days.
  • Proof of purchase is required for return.
  • Refunds will be made in the original payment method.
  • To exchange a product, you must have your government-issued ID, proof of purchase, and the card used.

IKEA Store Timings:

Since IKEA is a multi-national store, stores in different countries and states have store hours. You can use the Store Locator on their website to locate the timing of the IKEA store near you.

IKEA Contact Details:

You can chat with the IKEA team at their website or contact them at 1-888-888-4532.

IKEA Social Media Links:


What should I do if some products are missing from my order from IKEA?

It would be best to visit the IKEA store with the proof of purchase of the order for the quickest response. You can also contact their Customer Service.

Can I return Opened items to IKEA?

According to IKEA Returns Policy, you have 180 days to return the opened items at any IKEA store.

Can I reschedule my order?

You can go to their website’s Track & Manage My Order page and reschedule your order from there.

How should I return the assembled items to IKEA?

You can either return the items to the IKEA store or schedule a pick-up service for your items.

Does IKEA Return Shipping?

If you cancel your order after it has been shipped, you will receive a refund for the item, but the shipping fee will not be refunded.

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