Brooklinen Return Policy 2025 | What You Should Know
Brooklinen, known for its premium bedding and home essentials, offers one of the most customer-friendly return policies in the industry. With a 365-day return window, it provides shoppers with enough time to decide if the products meet their expectations. This guide covers everything you need to know about Brooklinen’s return and exchange policy, ensuring you can make informed decisions.
If you’re unhappy with a purchased product, Brooklinen allows you to get a full refund. Brooklinen return policy provides a 365-day one full year to return or exchange the product. Brooklinen will reimburse you according to how you made payment initially. Customers can return products at store or online according to the return policy.
Return Peried
365 Days
Exchange Time
NA
Refund Process
5-7 Days
Shipping FEE
Non-refundable
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Details of Brooklinen Returns:
| Information | Details |
| Website | Brooklinen |
| Return period | 365 days |
| Contact number | 646-798-7447 |
| Refund period | 5-7 Days |
| Return method | In-stores & online |
| hello@brooklinen.com |
Conditions for Returns
- Returns must be initiated within 365 days of purchase.
- Items can be returned even if used or washed.
- A $9.95 return fee applies to all returns, deducted from the refund.
- Customers can choose between a refund to the original payment method or store credit.
- A Brooklinen-provided shipping label must be used for returns in the U.S. and Canada.
Brooklinen Return Methods:
In store returns:
If you are not happy with the purchased product then simply take it back to the store. The store sales person will help you to return or exchange the product as per customer’s wish. Bring the product in its original packaging or any suitable packaging. Provide a valid proof of purchase. The return will be processed on the spot, and your refund will be issued accordingly.
Return request for online purchase:
If a customer wants an online return, visit Brooklinen official website https://www.brooklinen.com/pages/returns then login to your account and select that product which you want to return. Company will send you a prepaid label after processing your request. Use original packaging to place your item along with the original receipt. Send the box back to the store. If a customer purchased the product from amazon or Zola, the customer must return through their websites.
For International Customers
International customers need to follow a slightly different process:
Return window:
Brooklinen Exchange Policy and Guidelines:
Brooklinen does not allow you to exchange products or direct replacement for any product. If you are in the US, the company will pay for the return shipping. Company wants only the customer’s comfort. According to Brooklinen return policy, the only option is to return the item and repurchase the product you want.
Brooklinen Refund Policy and Duration:
If the customer’s payment method is no longer valid or you have lost the receipt, at present the company will not allow you to return the item Brooklinen will give you store credit for the same refund amount. Refunds are processed within 5-7 business days after Brooklinen receives the returned product. Company offer refunds according to the original payment method and store credit.
Brooklinen Order Tracking Online:
When customers place and confirm their order, they will be notified via an email when your order will be shipped. Shipping is done by different shipping carries
The order confirmation email has all necessary information regarding order number, product code, name of the shipping carrier and the order tracking number. If a customer wants to track an order simply go to the shipping carrier’s website provided by the company then insert the tracking number there and press enter.
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Non-returnable Items at Brooklinen:
Brooklinen Return Policy Without Receipt
Brooklinen encourages customers to retain their proof of purchase for a smooth return process. However, if you have misplaced your receipt, you may still be able to return your item by providing an alternative proof of purchase, such as the original payment method details or an order confirmation email. In-store staff or customer support may be able to locate your order in the system, but returns without proof of purchase may only be eligible for store credit instead of a full refund.
Brooklinen’s Product Warranty
Brooklinen offers a 365-day return policy with warranty coverage on all products. Additionally, for core products, customers receive a one-year extended warranty beyond the initial 365 days.
Keep in Mind
Every product is not included under the extended warranty.
Brooklinen Order Cancellations:
Customers can contact the customer support of the company and then inform them what they want. Contact via an email hello@brookliene.com or text/call (646) 798-7447.
The customer support will do everything to resolve customer problems. Provide them all necessary details and ask them to update the package.
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Brooklinen Delivery and Shipping Policy:
Brooklinen doesn’t provide specific details about delivery and shipment of customer orders. Shipping actually depends on the processing time of products that customers have purchased. Once the order is processed, it takes about 3-7 days to arrive at the doorstep.
The processing time varies according to different products. Brooklinen products are processed within 5-8 business days. On Brooklinen website customers can find all the information about delivery and shipping policy.
Contact Details:
You can call them at number 646-798-7447 anytime between 10:00 AM to 9:00 PM EST. You also send email at hello@brooklinen.com.
Social Media Handles
FAQs:
Can I return a product after 365 days?
No, returns are only accepted within 365 days of purchase. However, defective core products may still be eligible for replacement or refund under the extended warranty.
What if I receive a damaged or incorrect item?
Brooklinen covers defective or incorrect items under its Quality Guarantee. Contact customer support to initiate a replacement.
Does Brooklinen cover return shipping costs?
No, a $9.95 return fee applies, deducted from the refund, unless the item is returned in-store, where the fee is waived.
Conclusion:
Brooklinen’s return and exchange policy is designed to provide customers with flexibility and convenience. With a generous 365-day return window, customers can shop with confidence, knowing they can return products if they are unsatisfied.
