brooklinen return policy

Brooklinen Return Policy 2024 [NEW] | Refund & Exchange Process

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What is Brooklinen Return Policy?

If you’re unhappy with a purchased product, Brooklinen allows you to get a full refund. Brooklinen return policy provides a 365-day one full year to return or exchange the product. Brooklinen will reimburse you according to how you made payment initially. Customers can return products at store or online according to the return policy.

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Details of Brooklinen Returns:

Website Brooklinen
Return period 365 days
Contact number 646-798-7447
Refund period NA
Return method In-stores & online

Brooklinen Return Methods:

In store returns:

If you are not happy with the purchased product then simply take it back to the store. The store sales person will help you to return or exchange the product as per customer’s wish.

Return request for online purchase:

If a customer wants an online return, visit Brooklinen official website then login to your account and select that product which you want to return. Company will send you a prepaid label after processing your request. Use original packaging to place your item along with the original receipt. Send the box back to the store. If a customer purchased the product from amazon or Zola, the customer must return through their websites.

Return window:

  • Zola 90 days
  • Amazon 30 days
Brooklinen Returns

Brooklinen Exchange Policy and Guidelines:

Brooklinen does not allow you to exchange products or direct replacement for any product. If you are in the US, the company will pay for the return shipping. Company wants only the customer’s comfort. According to Brooklinen return policy, the only option is to return the item and repurchase the product you want.

Brooklinen Refund Policy and Duration:

If the customer’s payment method is no longer valid or you have lost the receipt, at present the company will not allow you to return the item Brooklinen will give you store credit for the same refund amount. Company offer refunds according to the original payment method and store credit.

Brooklinen Order Tracking Online:

When customers place and confirm their order, they will be notified via an email when your order will be shipped. Shipping is done by different shipping carries 

  • USPS
  • UPS 
  • FedEx

The order confirmation email has all necessary information regarding order number, product code, name of the shipping carrier and the order tracking number. If a customer wants to track an order simply go to the shipping carrier’s website provided by the company then insert the tracking number there and press enter.

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Non-returnable Items at Brooklinen:

  • Gift cards
  •  Used Fragrances for home
  • Sale items 
  • Candles used in the past
  • Product under Last Call section

Warranty Claim Process at Brooklinen:

Company does not offer an extended warranty on all of their products from the date of purchase, but it does not offer customer’s lifetime warranties. 1 year extended warranty on the core items if the item is damaged due to manufacturer error.

Keep in Mind

Every product is not included under the extended warranty.

Claim process:

  • Login to their website
  • Click on return and exchange
  • Tap the icon “Our Quality Guarantee”
  • Then submit a quality claim.

Brooklinen Order Cancellations:

Customers can contact the customer support of the company and then inform them what they want. Contact via an email [email protected] or text/call (646) 798-7447.

The customer support will do everything to resolve customer problems. Provide them all necessary details and ask them to update the package.

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Brooklinen Delivery and Shipping Policy:

Brooklinen doesn’t provide specific details about delivery and shipment of customer orders. Shipping actually depends on the processing time of products that customers have purchased. Once the order is processed, it takes about 3-7 days to arrive at the doorstep.

The processing time varies according to different products. Brooklinen products are processed within 5-8 business days. On Brooklinen website customers can find all the information about delivery and shipping policy.

Social Media Handles


No! You can’t return the product after washing. Nothing goes to waste, cleaned items are donated to brook linen’s donations.

Return process depends upon product processing, it takes about 3-4 business days. If you need help with return, contact us at [email protected]. Do not charge any fee to return.

Yes, you can return online purchased products to retail stores.

To return or exchange international customers are required to contact customer services. Shipping fee ranges from $32-50 for international customers.

Yes, you can return a product if placed and ordered with a promotion or bundle. Simply place a new order and send us an email with a new order number.

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