Hoka Return Policy

Hoka Return Policy 2024 | How to Exchange with Ease

Hoka offers a 30-day return policy for customers to exchange their items within 30 days of the original purchase date. Holiday purchases may have some exceptions within the 30-day window. If you purchase a pair of shoes online after October 15th. The items can be returned until January 31st.

The 30-day window for online purchases commences upon receiving your order. The requirements mentioned may not be applicable to warranty claims. The consumer has a one-year period to return a defective product. The company will assess warranty claim requests on an individual basis after a year.

Details of Hoka Returns:

Information Details 
Website Hoka
Return time30 days
Return medium In Store & Online
Refund method Original payment method 
Contact 866 491 3125
Hoka Returns

What is Hoka Return Method?

To return a product to Hoka, customers can choose to bring back their product by mail or in person at any outlet stores.

  • Purchases from Hoka’s outlet stores must be returned to one of Hoka’s outlet stores. If you purchased products from a direct HOKA retail store or authorized retailer, you must return your shoes to that location. The online store is unable to process returns from the retail store network.
  • HOKA customers can return their online purchases by downloading and filling out the Returns Form, which includes a returns label for the shoes. While HOKA prefers using the original packaging, it’s not mandatory.

Hoka in store return Policy:

If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. If your return request is rejected then the store will process your exchange or credit your refund to the original payment method. You can reach out to the help desk for further details to make a return at the outlet store.

Hoka Return Policy Online:

  • Customers may start their return at the return form.
  • Fill the form to prepare a return request.
  • Provide necessary details: your order number, email, address, name and print the prepaid shipping label. They will send you a shipping label via an email.
  • Hoka return policy offers free return shipping if you are using their prepaid shipping label.
  • Place the item securely in the original package with a copy of your packing slip.
  • Ship your items back at Hoka store and affix the return label on the top of the box.
  • You can show your digital return code at UPS location instead of attaching the return label on the package.

HOKA will notify you via email once your package is returned, and it may take up to 28 business days for the company to process your return.

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What is Hoka Exchange Policy?

HOKA’s exchange policy requires a 30-day timeline, and all exchanges must be similar in nature. You can exchange your product in different sizes but the style must be the same. The staff will facilitate you with different sizes and colors. You have 30 days to exchange your product. If you want to make an exchange then it is necessary that the return product must be in its original condition. If you need more assistance, please contact the customer service department.

What is Hoka Refund Policy?

HOKA is a company that provides refunds to the original payment method. If you purchased your shoes using a MasterCard, the refund will be credited back to that card. The refund may take up to 7 days to appear in your bank account or on your card. The 7-day period commences after HOKA processes and accepts your return. If you used a debit or credit card then your refund will be issued to the same bank account.

What is the Hoka return policy exception?

  • At the time of return, Product must be in its original condition.
  • Hoka does not accept return, exchange or a refund if you made incomplete returns like missing accessories.
  • Product must be returned within a given time period by the company.
  • Shoes must be returned in its original box in which you have purchased from the Hoka.
  • Product must be unopened, if packaging box is opened Hoka will not accept the return at any cost.

What is the Hoka Return Policy without a receipt?

Customers are required to provide their original invoice or store receipt for the purpose of returning or exchanging items. You can submit a shipment receipt to get a return or exchange if you made an online purchase. Without receipt your return request can be denied.

Hoka Return Policy after 30 days:

HOKA offers a 30-day return policy for non-defective shoes purchased within 30 days of the purchase date. The company accepts returns under warranty claims after 30 days. If your product does not have any manufacturing fault then you cannot return your product after 30 days.

What is Hoka Order Cancellation Policy?

Regrettably, they are unable to alter an order. A single item order can be canceled within 10 minutes of its placement. Orders with multiple items cannot be canceled once they have been placed. If you can’t cancel your order, Hoka provides your user-friendly return policy. So you can easily return them within the 30 day return window.

Hoka Store hours:

The store hours of Hoka in the US are 10 am to 7 pm from Monday to Saturday. On Sunday the store hours are 11 am to 6 pm.

Hoka Contact Details:

The company offers customer support through various channels, including email support at www.hokaoneone.com/help-center-contact.html, and an online complaint form at www.hokaoneone.com/. You can call them at 866 491 3125.

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In how many days can I get a refund?

The company typically takes 28 business days to process a return after shipping your shoes back. The refund process may take an additional 7 days after that.

What items cannot be returned to Hoka?

HOKA products cannot be returned for non-authentic or used items.

Can I Return sale items to Hoka?

The company allows customers to return items on sale as long as they adhere to their refund and exchange guidelines.

Does Hoka offer Free Returns?

HOKA offers free returns for both in-store and online purchases.

Can I return used products to Hoka?

HOKA products cannot be returned unless a warranty claim is made. The company mandates that shoes be returned in their original, unwashed, and unused condition. This stipulation is not applicable in a warranty claim. The statement requires a verifiable defect that is not due to normal wear and tear.


Understanding Hoka return policy is the key to ensuring a smooth shopping experience. With a generous 30-day window for returns and exchanges, Hoka provides flexibility for their customers. Whether you’re looking to exchange for a different size or simply return a product, knowing the process and requirements is essential. Make the most of your Hoka purchases by familiarizing yourself with their return policy, and enjoy the peace of mind that comes with hassle-free returns. Happy shopping and returning!

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