Mytheresa Return Policy 2024 | Smooth Return Process

Mytheresa always wants customer satisfaction. Mytheresa Return Policy 2024 allows customers to return their product within 30 days of the purchase. The product must be returned in its original condition along with the receipt. The customers follow the return instructions provided by the same carrier that shipped their order. 

Details of Mytheresa Return Policy:

Information Details 
Return time30 days
Return medium Mail
Exchange Available 
Refund modeOriginal payment method

Mytheresa Return Policy Condition:

  • Return items in their original condition, without any signs of wear or alteration, with tags still attached, and include all item boxes and dust bags.
  • Please return items in their original packaging, using individual labels for each parcel, when returning items that arrived in separate parcels.
  • Each order comes with a single prepaid label, requiring all goods to be returned in the same parcel.
  • Mytheresa does not offer refunds for insurance and handling fees in the event of returns.
  • Return shipments should be sent using the same service as the original delivery, such as DHL or Fedex.

How to Return a product to Mytheresa?

  • The returns portal can be accessed at
  • Choose the item(s) you wish to return and select a reason from the dropdown. Then you have to generate and print the returns label.
  • Fedex offers two options for returns: printing the label or using a QR code to have it printed at the parcel shop.
  • To initiate a return, please return your item(s) in their original packaging and attach the returns label. 
  • The return document included in your order provides information on drop-offs and pick-ups.
  • To arrange a pickup, you must provide the Waybill number displayed on your label, which can be found beneath the first barcode.

Mytheresa Return Policy Gift Card:

The Mytheresa gift card offers countless possibilities and can be sent via email or post in their exclusive gift box. Select the delivery country for orders redeemed with the gift card and follow the detailed instructions provided after receiving it. You can order the Mytheresa gift card from their official website.

To use your gift card or store credit, add your preferred items to your shopping bag and enter the code in the designated “Gift Card/Store Credit/Promotion Code” field. Your discount will be displayed in “Your current promotions” and the final price will be automatically adjusted. Your refund will be issued in the form of the gift card or store credit. You will be notified at the time of the return. If you have lost or stolen the gift card then they are not responsible to redeem your cash or refund.

Mytheresa Exchange policy:

They only accept non-faulty items in their original condition, unworn, altered, or washed, with all tags still attached. Make sure that all item boxes and dust bags are included with your return.  The exchange policy only allows for the same item to be exchanged for a different size, color, or item altogether.

They can only exchange the same item for a different size once, and the merchandise must be returned in one parcel. Multiple returns from one order sent at different times may be refused. Exchange shipments must use the same service as the original delivery.

Orders must be returned to the original shipping country, such as Germany, and exchanges are not free, with import and shipping fees at the customer’s expense. 

Mytheresa Return Policy Exception:

There are the following products that cannot be returned at Mytheresa:

  • Customized items and LIFE category products cannot be returned.
  • Gift cards cannot be returned or exchanged.
  • Final sale items are not allowed to return.
  • If the product is damaged or defective or any signs of the wear or tear then your return will be rejected.

Mytheresa Refund Policy:

Once your return is received at their warehouse, then the product will go under inspection. You will be notified via email about your refund. Your refund will be issued in the form of the original payment method you used initially. Alternatively, you can opt for store credit, which can be redeemed on future purchases. Shipping fee and other handling charges will not be refunded. 

The refund process typically takes one business day after receiving the return, but may take several days due to processing time. You can choose your preferred refund option during the returns process and the credit will be automatically sent to your saved email address.

Mytheresa Delivery and Shipping Policy:

• Free shipping for orders over €300 within Germany.

• Shipping methods, costs, and delivery times for each destination are provided.

• DHL Next Day: €19.00, orders by 4:00 pm CET from Monday to Friday.

• DHL Express: €19.00, orders 1-2 business days.

• DHL Premium: €5.95, orders 1-3 business days.

• Same Day Munich: €15.00, orders within 3 hours.

• Delivery is not available on Saturdays, Sundays, or public holidays.

Mytheresa Return Policy For Faulty items:

If you have received the wrong product or you face a product failure, or it is damaged due to a material or manufacturing cost. You need to inform Mytheresa as soon as possible. They will help you with finding a solution for these issues.

Mytheresa Contact Details:

Contact them via email at [email protected] or by phone at +49 89 127695-101, available 24/7.

Social Media Handles:


What is Mytheresa Return Policy?

Mytheresa offers a 30 day return window. The product must be returned in its original condition as you have received. All the tags must be intact with the product.

How long will it take to repair my item?

The time it takes for Mytheresa to repair an item depends on the severity of the damage, which can range from a week for in-house repairs like restitching and button replacements to several months for brand-specific repairs.

What would happen if I received the wrong product?

If you have received the wrong product you must contact the customer service department as soon as possible.

Can I return used products at Mytheresa?

No, it is clearly mentioned in their return policy guideline the return product must be in its original condition as you have received otherwise your return will not be accepted.

Can I make an exchange there?

Yes, you are allowed to make an exchange if you are unsatisfied with the purchase.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *