At Home Return Policy

At Home Return Policy 2024 | Refund for Furniture, Decor & More

At Home specifies that the item must be in its original packaging for a return to be eligible. Unused items in original packaging can be returned within 60 days (90 days for Insider Perks members), a valid ID, and proof of purchase is provided. If your purchase cannot be verified, you will receive a store credit equivalent to the current item(s) price.

Details about At Home Returns

Information Details 
Website At Home 
Return time Inside Perks members: 90 days
Other buyers: 60 days
Return medium In Store & Online 
Exchange NA 
Refund mode Original payment method

At Home Christmas Return Policy

At Home Group’s standard return policy of 60 days applies throughout the year, including the holiday season, despite many retailers offering extended holiday return policies to accommodate gift-giving, as stated on their website.

Customers can receive a refund for the current price of Christmas merchandise with the original receipt even after December 25. The holiday return window enhances customer convenience and prevents disappointment.

At Home Returns

At Home Return Methods

There are the following two methods AT Home.

In-store Return Policy

If you want to return your product, first you need to locate the store near you. You can find the store location by visiting their official website, go to the store locator. Once you determine your store, bring the items to the store in its original condition. You must have to provide the proof of purchase to return your product.

Go to the customer help desk and explain what you want. They may inspect your return and then allow you to return your product. Orders delivered through local delivery partners like PICKUP, Roadie, Instacart, and Door Dash must be returned to a store.

Similar To This Ashley Furniture Return Policy

Online Returns

Their digital self-service tool allows you to return items shipped to your home for free or initiate a return from your order history page.

  • Go to their official website or log in to your account.
  • Click on the order history page.
  • Follow the prompt and provide the required details like name, email and order number.
  • Select the product which you want to return.
  • Submit the return order and provide the valid reason why you want to return.
  • Pack the product in its original condition if possible and don’t forget to attach the return label on the top of your package.
  • Drop off your to the nearest courier like USPS or FedEx. Always use those courier services that allow you to track your order.

At Home Exchange Policy

Unfortunately, At Home does not offer an exchange policy. If you are not satisfied or unhappy with your purchase and want to exchange so you no need to worry. Just return your product for a refund and then buy a new one.

Make sure that The return product must be returned in its original condition along with the receipt. Once your refund is issued then you are able to make another purchase. If you need more assistance, feel free to contact the customer service department.

At Home Refund Policy

You should return the items within 60 days to get a full refund. You must return your items with a valid proof of purchase. The refund will be issued to you within 14 days from the day you deliver back your items. To get a refund, the items must be in the undamaged and unused condition.

At Home offers a full refund for items that meet the required conditions, but if proof of purchase is unavailable, the company provides store credit, equivalent to the item’s original price at the time of return.

People Also Search For Crate and Barrel Return Policy

At Home Return Policy Exceptions

The returns policy covers various scenarios, but certain exceptions should be considered.

  • The policy prohibits mattress returns due to hygiene concerns.
  • To be eligible for return, pillows and cushions must have all their tags intact.
  • Items marked as “All Sales Final” are not eligible for return.

At home Order Cancellation Policy

The order history page allows for a short window for online order cancellation. If the option is unavailable, it indicates that the order is currently being processed and cannot be modified. they are unable to refund shipping fees for orders that have already shipped, even if the order is unwanted.

If you are unable to cancel your order, you can return your product at home. All the return process explained in this article, you can get all the required information related to return.

How to Return Faulty Items at At Home?

The store encourages customers to return products delivered through local delivery partners like PICKUP, Roadie, or Door Dash in-store. The store is committed to ensuring customer satisfaction, even in the case of damaged or defective items.

If you mistakenly received the wrong or damaged product, contact the customer service department as soon as possible. Send them the picture of the defective part of the product to the company. They will guide you properly and help you to return. In that case, shipping fee and other handling charges will be paid by the company.

AT Home Delivery and Shipping Policy

The company offers standard shipping via FedEx Ground, with a 3-6-day delivery time. However, they do not currently ship to Hawaii, Alaska, U.S. territories, APO/FPO, Canada, or other international addresses. Orders may arrive in multiple packages.

Shipping charges range from $0 to $125, with a standard shipping charge of $15 on orders over $125. The offer does not apply to Same or Next Day Delivery items or fees, and some oversize product surcharges still apply.

Explore Now Goodwill Return Policy

AT Home Gift Card Policy

Gift cards cannot be replaced or refunded if lost or stolen. The risk of loss and title passes to the purchaser upon sale, and At Home is not responsible for lost, stolen, destroyed, or used without permission. Gift card purchases can be returned for credit or a new card will be issued in the amount of the return. 

At Home gift cards can be purchased directly from official website, at an At Home store, or authorized retail partners. However, they can be counterfeit or stolen, and can be canceled at any time. Gift cards purchased through online auctions or third-party resellers may have zero dollar balances.

Contact Details

The company offers at-home phone numbers and emails, including a toll-free number at (844) 279-4663 and a customer service number at (972) 265-6227.

At Home Store Hours

At Home store hours are 9:00 AM to 10:00 PM from Monday to Saturday. Sunday timings are 9:00 AM to 9:00 PM.

Social Media Handles


At Home requires items to be in their original box, unused, and unaltered. Insider Perks members have 90 days to return products, while other buyers have a 60-day window and need proof of purchase, such as a store receipt or credit card confirmation receipt.

Your refund will be issued within 14 working days in the form of the original payment method you used initially.

Corporate Office Address:

At Home Stores, LLC
1600 East Plano Parkway
Plano, Texas 75074
United States

If you make a return without a receipt then your refund will be issued in the form of the store credit.

No, At Home does not offer an exchange policy. 

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *