Ashley Furniture Return Policy

Ashley Furniture Return Policy 2024 | Easy Return Process

Ashley Furniture offers a 30-day return policy for their products. The policy states that opened or used products are not eligible for return. If you receive a defective product, it is crucial to inform customer service within 72 hours of the purchase. The company does not accept returns after 30 days.


Return Peried

30 Days


Free Exchange

30 Days


Refund Peried

30 Days


Shipping Fee


The company is committed to repairing the product in the event of a shipping defect. If a company grants an exception, you must return the item from the country indicated on the return label. The item linked to your original shipping address must be updated, as failure to do so may result in additional shipping costs.

Details about Ashley Furniture Returns:

Information Details
Return time 30 days
Return medium Online & In storeĀ 
Exchange 30 days 
Refund method Original mode of payment 
Contact 1-866-436-3393
Ashley Furniture Returns

Ashley Furniture Return Method:

Ashley offers two ways to return its products: by mail or by visiting any of its furniture stores. To return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Ashley Furniture return methods for their customers for easy and flexible returns.

Similar To This Home Depot Return Policy

Ashley Furniture Return Policy In Store:

Before returning your products, ensure they are in their original condition and undamaged. To return merchandise, follow these simple steps at the nearest store: first you need to locate the nearest outlet store. When you know your target store to return your product, ensure to pack it in its original packaging. Please ensure that your product is accompanied by an original slip.

The store personnel will assist you in processing your return. The refund will be processed immediately to your original payment method. Ashley’s stores have an individual return policy, and customers can inquire about this by contacting their local store operator.

Ashley Furniture Return Policy Online:

When making online purchases, it is essential to choose between standard shipping and home delivery. Standard shipping items were delivered via UPS, USPS, FedEx, or DHL. If you are not satisfied with the item or it is damaged during shipping, you can contact their customer care within 72 hours of delivery. The product can be returned immediately and a refund will be provided, excluding shipping and handling fees.

If you encounter any issues or faults with the item, please contact them for assistance in repairing or replacing it. The Ashley Furniture standard 30-day return policy allows customers to return an item for a full refund if they are completely unsatisfied. If you discover a manufacturing defect after 30 days, you can apply for the manufacturer’s warranty for your item.

After your online order is delivered to your home, you have 72 hours to report any damage or product malfunction. If you are not satisfied with your purchase, you have the option to return the product. To contact customer support, call the number provided in your email order confirmation and their team will assist you with repairs, replacements, or item returns. If a defect is discovered after 72 hours of home delivery, the manufacturer’s warranty will be followed for the return.

Online purchases require payment of return fees, and if only a part of the furniture is faulty, specific parts can be replaced.

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Ashley Furniture Return Policy Mattress:

Ashley Furniture permits returns on mattresses and foundations only if they were damaged or defective upon receipt. To receive further assistance, it is recommended to contact their customer service within 72 hours of recognizing the defect. The manufacturer’s warranty will be applied to mattresses and foundations after 72 hours, if any.

Ashley Furniture Refund Policy:

Ashley Furniture typically returns items in their original condition, requiring the original mode of payment to be used. Ashley Furniture’s return policy only covers shipping and delivery costs for defective items. The refund will be credited to the original payment method at the time of purchase and may take 7 to 10 days for the amount to appear in the credit card statement.

  • Ashley will refund the original payment within 7 to 10 days, if using a credit card, but shipping and handling costs are not refundable.
  • The refund will be made in cash within 7-10 days, provided the receipt is provided.
  • PayPal takes 7-10 days to process and your PayPal account will be ready within that time frame.

Ashley Furniture Exchange Policy:

If you are not satisfied with your purchase, you have the option to exchange it within 30 days. The exchange can only be obtained for the original purchase price of the item. Ashley Furniture’s return policy requirements and exclusions will also apply to exchanges.

If you made a mistake by purchasing the wrong product, you will be responsible for the return shipping fees for the replacement. If the item was defective upon delivery, you can receive a replacement at no additional shipping cost. The exchange period is 30 days and the exchange method is both in-store and online.


Ashley Furniture Return Policy Condition:

Returns for mattresses and foundations are only possible if they are delivered defectively or damaged. To receive assistance with a damaged mattress or foundation, contact the customer service number listed in your email confirmation within 72 hours of delivery.

Ashley Furniture offers a convenient return policy, requiring customers to return items within 30 days for a full refund.

Ashley Furniture Return Policy Exceptions:

  • The clearance section does not allow returns on purchases made as they are final sale items and can only be returned if the delivery is damaged.
  • Clearance items are items that cannot be returned.
  • Final sale items are non-refundable and cannot be returned.

Ashley Furniture Order Cancellation Policy:

To cancel an Ashley Furniture order, call their Support department at 866-436-3393. Provide your personal details, order information, and purchase timings, and answer any queries. The representative will track your order to confirm if you follow the terms and conditions. They will help you cancel your order and send you an order cancellation confirmation email as proof. This process is easy and convenient for customers looking to save money on their Ashley Furniture purchases.

Ashley Furniture Contact Details:

Ashley Furniture offers customer service at 1-866-436-3393, available Monday through Friday, and Saturdays and Sundays, to assist with orders, product inquiries, and delivery, during their regular hours.

Ashley Furniture customer service can be reached via email at [email protected] for general inquiries, while phone or live chat for urgent issues.

Social Media Handles


Does Ashley Furniture offer free returns?

Returns are only free for damaged or defective products, with handling, shipping, and pick-up charges deducted during refund processing.

Can I return damaged products to Ashley Furniture?

If your shipment arrives damaged, you can request a return within 72 hours of delivery. Ashley Furniture will process your refund, including shipping and handling charges, upon receipt of the returned parcel.

In how many days can I return the product to Ashley Furniture?

The product must be returned within 30 days in its original condition along with all its tags and accessories.

In how many days can I get a refund?

Your refund will be issued within 7 to 10 business days in the form of the original payment method you used initially.

Can I return used products to Ashley Furniture?

Absolutely not, you are not allowed to return used products to Ashley Furniture as it is clearly mentioned in their return policy that your return product must be returned in its original condition.

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