Office Return Policy 2026 | All You Need to Know About Returns
Office gives top priority to their customers, if you are not satisfied with the purchase then Office Return Policy offers a relaxed and user-friendly terms and conditions. You are allowed to return their product at the Office. If for whatever reason, you are not happy with the purchase. You may return your item within 28 days of purchase.
The product must be in its original condition along with a receipt. If your product is worn or damaged, you are not eligible to make a return at Office. All the tags must be intact with the product. Returns can take up to 10 days to be received and processed by office returns department.Â
Return Peried
28 Days
Exchange Time
28 Days
Refund Process
10 Days
Shipping FEE
Non-refundable
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Details of Office Returns
| Information | Details |
| Details | Office |
| Return time | 28 days |
| Return medium | In- Store & Online |
| Exchange method | In- Store & Online |
| Refund method | Original payment method |
| help@office.co.uk |
What are the Return Methods to the Office?
To return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Office return policy methods for their customers for easy and flexible returns.
Office in-store Return Policy
If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. Speak to customer service and tell them that you want to return, they can help you to complete your return if you’re eligible.
You are allowed to make a return of full priced items within 28 days of purchase. You can make a return of sale price items within 14 days of purchase. The product must be returned unworn and along with the valid proof of purchase.
Office Return Policy Online
Returning your items is straightforward and convenient with DPD Pickup. Simply complete the returns form, package your shoes securely, and attach the DPD label to the front. You can then drop off your parcel at any of the thousands of local stores that offer DPD services. To locate your nearest  DPD Pickup point, click the link provided.
Please be aware that using the DPD label to return an item to the Warehouse incurs a fee of £2.95, which will be deducted from your total refund. If you prefer to avoid this charge, you can return your order in person to one of our stores completely free of charge. Click here to start your
If you choose the DPD serviceto send your product at the Office warehouse then you will have to pay £2.95. Make sure that your product must be returned in its original condition and packaging. Office does not take any guarantee if your product is not according to the company’s requirements.
International Returns:
For international returns, customers are responsible for their own return shipping costs and must use a tracked service. Please note, OFFICE is not liable for any returns until they are received with proof of signature. Returns are processed within 10 working days, and refunds are typically processed within 3-5 working days, although some banks may take up to 10 working days. OFFICE does not refund any import duties or taxes, and customers should contact their local tax authority for assistance. Ship the faulty items to the below given address:
OFFICE RETURNS 1-8 Moorfield Industrial Estate Gatehead Road Moorfield Industrial Estate Kilmarnock KA2 0BA Scotland
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Office Refund Policy
No problem at all, if you want to return your product and get a refund. The company will be happy to process your refund, if you are not satisfied with the purchase. You can return your product both in- store and via mail to get a refund. But it is necessary that the return product must be returned in its original condition, must be unused and unworn to get a refund otherwise you will not be able to get a refund.
Your refund will be issued within 3-10 working days but it can take more time because of the bank processing time. It can take 10 days to reflect back in your account. If you need more assistance please contact the customer service department.
Shipping and Delivery Details:
Office have a range of delivery methods to suit you. You can select from next day delivery, delivery to your home address, delivery to one of UK stores or delivery to a convenient DPD collection point.
| Shiping Type | Timing | Charges |
| Express Delivery | 2 Working Days | £5.99 |
| Standard Delivery | 3-5 Working Days |  orders over £80 is FREE  orders under £80 is £3.99 |
| Collect from Store | 3 Working Days | Free |
| Collect from DPD pickup point | 6 Working Days | £3.99 |
| International delivery | 8 Working Days | Depends on country location |
Return Policy Without Receipt
To obtain a refund or exchange, proof of purchase must be provided for the item you wish to return. If you do not have a receipt for your purchase, we can still process a return as long as the item is unworn, in its original condition and packaging, and can be verified in our system. We may offer an exchange, or refund at our discretion, but proof of purchase is highly recommended to ensure a smoother return process.
Office Exchange Policy
According to the Office return policy, you have 28 days from the date of purchase to exchange your product. You can make an exchange in-store and online. You need to bring your product within 28 days of purchase.
The product must be returned in its original form. If your product value exceeds the previous one then you will need to pay the difference. If the case is vice versa then Office offers you store credit of the difference value. For more queries please contact the Office customer Care Department.
Faulty Items Return Policy:
If you believe an item is faulty, please contact us for an assessment. For in-store purchases, bring the item and proof of purchase to your nearest store for evaluation. For online purchases, send the item with proof of purchase to our Returns Department at the address provided. We recommend using a tracked service, as we are not responsible for lost items during transit. If a fault is confirmed, we will offer a refund or exchange, and refund any postage costs. Please allow up to 15 working days for the assessment to be completed. Ship the faulty items to the below given address:
OFFICE Assessment Team 1-8 Moorfield Industrial Estate Gatehead Road Kilmarnock KA2 0BA
Office Returns Policy Exceptions
Office Gift Card Policy
You can purchase gift cards from the retail stores. Unfortunately, currently gift cards cannot be purchased online. All our gift cards are valid for 2 years, and you can make a purchase using these gift cards. If you make a payment using a gift card and want a refund then your refund will be credited to your gift card.
If you have stolen or lost the gift card, we are very sorry to replace or refund your gift card. If your gift card is not working or has some issue please send an email at help@office.co.uk and they will be happy to help you.
Order Cancellation Policy:
There is a very limited space of time where an order can be cancelled. You can contact office via Live Chat or at help@office.co.uk and they will try their best to help.
What are Office Return Policy Conditions?
To make a successful return you must follow the terms and conditions of Office return policy:
Office Store Timings
You can go to the Find A Store on the Office website to learn about the store hours and location of the nearest Office store.
Office Contact Details:
Customers can contact office assistant by live chat anf through email service at help@office.co.uk.
Office Customer Service Hours
You can contact the Office Customer Service team in following hours of the day:
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 8:00 AM | 6:30 PM |
| Tuesday | 8:00 AM | 6:30 PM |
| Wednesday | 8:00 AM | 6:30 PM |
| Thursday | 8:00 AM | 6:30 PM |
| Friday | 8:00 AM | 6:30 PM |
| Saturday | 8:30 AM | 4:30 PM |
| Sunday | Closed | Closed |
Office Social Media Links
FAQs
In how many days can I return at Office?
You are allowed to make a return within 28 days of purchase. To make a successful return you must fulfill the Office return policy’s requirements.
When will I receive my refund from the Office?
Your refund will be issued within 10 working days but it may take 10 days to reflect back into your account.
Can I cancel the order after placing it?
Yes, you can cancel or change your order but there is a very limited time to do so.
Are returns free at the Office?
Office offers free return on items that comply with their return policy. You can make in-store returns free of cost. If you make an online return then shipping charges will be borne by you.
I don’t have a return form, where can i find one?
Company are really sorry you didn’t get a Returns Form with your item. You can download and complete this here.
Conclusion:
We want to make your return process as easy as possible. Please make sure that your items are unworn, in their original condition, and returned within the specified time frame. If you follow these simple steps, we’ll be happy to process your refund or exchange.
If you have any questions or need assistance, don’t hesitate to contact our returns team. We’re here to help and ensure that your experience is smooth and hassle-free.
