All Saints Return Policy

All Saints Return Policy 2024 | All Details You Should Know

If you are unsatisfied with your purchase or get the wrong size, All Saints Return Policy offers you to easily return it. You can return All Saints items within a 28 days return timeframe from the date of purchase or delivery.

The customers have to pay a returning shipping fee. It is deducted from the refund. You can return our items using an online return portal. All the tags and labels must be intact with the product according to AllSaints Return Policy. Those products will be eligible for return that would be in good and sellable condition.

Details of All Saints Returns:

Information Details 
Website All Saints
Return time 28 days 
Return medium In-Store & Online 
Refund method Original payment method 
Contact 00 44 344 980 2211

Methods to Return at All Saints:

To return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are All Saints return methods for their customers for easy and flexible returns.


All Saints In-store Return Policy:

If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it.

Speak to customer service and tell them that you want to return, they can help you to complete your return if you’re eligible. If you buy something using Klarna, then it can’t be returned to the store for a refund or exchange according to All Saints Return Policy.

AllSaints Returns Online

 All Saints Online Returns:

Follow the given steps to make a return for All Saints items via mail:

  • Head to All Saints’s official website.
  • Login to the Returns Portal.
  • Click on “Start Return” to start your return.
  • Provide the required information, such as the order number, email, and last 4 digits of your phone number.
  • Select the preferred option of return and print the return shipping label.
  • Pack your items securely in a package. If you do not have a package, you can pack your items in something that is sealable, non-see and waterproof.
  • Drop off your items at the nearest post office. Keep the proof of purchase for tracking purposes.
  • A confirmation email will be sent to you once All Saints receives your returned items.
  • Ship the items back at the given address:

All Saints Address

AllSaints Website Returns Unit
New Hythe Business Park Bellingham Way
Larkfield, Aylesford ME20 6SQ
United Kingdom

Conditions of All Saints Return Policy:

  • If the product was not in its original condition, All Saints will not accept your product.
  • Product must be unused and undamaged.
  • You are required to make a return within 28 days of purchase.


All Saints Refund Policy:

After receiving your product, All Saints initiate your refund process and then verify that either you are eligible for refund or not. Normal time period for the refund process is about 10 business days. If you mailed the product then you have to wait more than 10 days.

Refunds will take place in the original method of payment you used initially. Shipping fee and other handling charges will not be refunded. For more queries, please contact our customer support department. They will help you to issue a refund, if you’re eligible. 

All Saints Gift Card Policy:

You can purchase gift cards at All Saints stores and online on their website. You can purchase the cards of amounts £20 up to £2000. You cannot redeem the All Saints gift cards unless it is required by law.

In case of lost or stolen product, All Saints will not be responsible for your gift cards. After that, your gift card will be declined for purchase. However, the funds in the card do not expire, and you can call the customer service team for assistance on how to get a free replacement card. 

All Saints Exchange Policy:

To facilitate a smooth exchange process, please be sure to return to the All Saints mainline store that works in your purchase currency. When exchanging items purchased at an All Saints store (excluding outlets and concessions), please bring your receipt, which will allow you to exchange the item for another product or receive a gift card.

To qualify for an exchange, please return your items in their original condition, unworn and unused, with all tags, labels and packaging, exactly as you received them. Please note that the exchange must be made within 28 days of the original purchase to be eligible for the transaction.


All Saints Return Exceptions:

As per All Saints return policy, there are few exceptions:

  • The product must be returned in its original condition, if it is damaged or has been altered in any way so you are not able to make a return of that product.
  • All Saints does not accept the return of used products.

All Saints Store Timings:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of the All Saints in the United Kingdom (UK) are as follows:

DayOpening TimeClosing Time
Monday10:00 AM6:00 PM
Tuesday10:00 AM6:00 PM
Wednesday10:00 AM6:00 PM
Thursday10:00 AM6:00 PM
Friday10:00 AM6:00 PM
Saturday9:00 AM6:00 PM
Sunday11:00 AM6:00 PM

All Saints contact details:

Send an email at [email protected]. Call at 00 44 344 980 2211. If you need more assistance please visit the official website.

All Saints customer service hours:

The Customer Service team is available 7 days a week between 9:30 AM to 12:00 AM. You will get your email within 24 hours.

All Saints Social Media:


You can return All Saints items within a 28 days return window from the date of purchase or delivery. You will have to pay a returning shipping fee. The product must be returned in its original condition.

Absolutely not, it is clearly mentioned that the product must be returned in its new/original condition. If you used the product and then want to return your product, the ALL SAINTS will not accept your return.

You will receive your refund within 10 business days. Refunds will be issued in the form of the original payment method. If you used a gift card then your refund will be issued in the form of store credit.

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product as per All Saints Return Policy Guidelines.

Yes, you can make a return without a receipt but you will not be able to get a refund. You need to provide proof of purchase then the customer will be able to claim a refund.

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