Boden Return Policy

Boden Return Policy 2025 | Policies, Methods, and FAQs

Not happy with your purchase at Boden? No need to worry! Boden provides free returns within the UK. You can return your items within 90 days of purchase or delivery. The items must be in their original condition. You can also return sale items within a 14-day return window.

The Boden return policy is for items directly purchased or ordered through Boden. You will be offered a refund on the original payment form. If you purchased any item with a discount or other offer, your refund will be evaluated according to that offer.

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Return Peried

90 Days

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Exchange Time

NA

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Refund Process

14 Days

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Shipping FEE

Non-refundable

Details about Boden Returns

InformationDetails
WebsiteBoden
Return Period90 Days
Refund Period14 Business Days
Refund MethodOriginal Payment Method
Exchange PeriodNo Exchanges
Return MediumsMail, In-Store
Customer Support HoursMonday-Friday: 9:00 AM-5:00 PM GMT
Saturday-Sunday 10:00 AM-6:00 PM GMT
Phone Support0330 333 0000
International: +44 208 328 7000
Emailcservices@boden.co.uk

Boden Return Conditions 

The following are the return conditions at Boden:

  • The items must be in their original condition.
  • The items must be unused and undamaged.

Boden Refund Policy

You can return your items within 90 days to receive a full refund. You will be offered a refund on the original payment form. Your items may take 14 days to reach Boden. You will receive an email once your return item has been processed. It will take 5 working days for the refunds to be issued to your credit or debit card from the date they started processing.

You can contact Boden customer service if you don’t hear from them within 14 days. Keep your order number and details ready, and the customer service agent will help you. If you purchased any item with a discount or other offer, your refund will be evaluated according to that offer.

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Boden Exchange Policy

Unfortunately, Boden does not offer exchanges. However, you can return your items, receive a refund for them, and place a new order. You can check the in-stock items and delivery information.

Boden Return Policy

Boden Return Exceptions

The following are the return exceptions at Boden:

  • You cannot return Swimwear if the hygiene strips have been removed.
  • You cannot return Earrings if the internal packing seal has been removed.
  • You cannot return Face covering items if the packaging has been opened.

Boden 365-Day Quality Guarantee

You can return anything that does not meet the quality standards you expected from Boden even after that 90-day return period or the 14-day return period for sale items within a year. You can return or replace your faulty items within 6 months, and the money will be given back to you. Your money will be credited to your Boden account for 6-12 months, which can be used for future purchases. Moreover, it does not have an expiration date.

Keep in mind the exclusions in mentioned in Boden Return Policy. Boden also offers a Care Repair service, which fixes your faulty items if you send them to Boden.

Methods to Return at Boden

According to Boden Return Policy, to return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Boden’s return methods for their customers for easy and flexible returns.

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Online Returns

Follow the given steps to make a return for Boden items via mail:

  • Register your return on Boden’s ZigZag portal.
  • Select items to return and provide a reason.
  • Choose a return method: drop-off or home collection.
  • Receive a return label or QR code.
  • Pack the items securely and remove old labels.
  • Drop off the parcel or wait for collection.
  • You can take your items to EVRi Parcel Shop or Asda to your location and they will print the label for you.
  • Pack your items securely in a package and remove any previous labels if you are using the original package.
  • Drop off your package at the nearest courier location.

In-Store Returns:

You can use the Our Stores link on the Boden website to find the nearest store to you. You can return your items to a Boden store within 90 days of their purchase date. Pack your items and take them to the store.

Make sure to bring an original sales receipt with your returned items to the store. If you return your online order at Boden Shops, they will send it to their warehouse. Talk to a store associate, and they will help you with the return process.

Internaational Returns:

If you live outside the UK, return window is 90 days, complete the returns form that came with your order and post your parcel to the designated return address. Returns from the EU should be sent to Boden’s EU returns center in Germany, while other international returns should be sent to the UK return address. Free returns are not available outside the UK, and processing can take up to 14 days. Customers in eligible countries can use ZigZag to make returns easier and more affordable.

Boden Returns Department Kirby Road Glenfield Leicester LE3 8DU United Kingdom

Boden Delivery and Shipping Policy:

The following are the shipping and delivery methods provided by Boden:

  • The Standard delivery costs £3.95 for orders less than £50 and arrives within 2 – 4 working days.
  • The Standard delivery is FREE for orders of 50 and above and arrives within 2 – 4 working days.
  • The Express delivery costs £7.95 and arrives within the next working day.
  • The Express By Noon costs £8.00 and arrives within the next working days.

Boden Return Policy without Receipt

Boden primarily operates online, so you don’t need a receipt to make your return. However, you can use the return label or print a new one to make returns.

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Boden Holiday Return Policy

According to the return policy, you can return your items if something is not right within 90 days. Moreover, Boden provides a 365-day quality guarantee.

Boden Order Cancellation Policy

You need to contact customer service to check the status of your order and see if it is eligible for cancellation. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Boden Store Timings

You can go to the “Our Shops” link on the Boden website to learn about the store hours and location of the nearest Boden store to you.

Boden Customer Service Hours

You can contact the Boden Customer Service team from 9:00 AM to 5:00 PM GMT, Monday to Friday, and 10:00 AM to 6:00 PM GMT, Saturday & Sunday.

Boden Contact Details

You can contact the Boden Customer Service team on their website live chat, send an email to cservices@boden.co.uk, or you can call 0330 333 0000 for international orders call the International number +44 208 328 7000. You can also write to Boden at “Boden, Kirby Road, Glenfield Leicester, LE3 8DU, United Kingdom“.

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FAQs:

What is Boden’s Return Policy after 90 days?

You can still return your items after a 90 day return policy for a year for refunds and returns.

When will I receive my refund at Boden?

It will take 14 business days to process your order and an additional 5 business days for it to be credited to your bank account.

What if I lose my returns form?

You can print a copy of your order from your online account or include a note with your name, order number, and item details inside your return parcel.

Conclusion:

Boden’s return policy is designed for ease and convenience, offering free UK returns, multiple return options, and a transparent refund process. By following the outlined steps, customers can ensure a smooth return experience. If you have any questions, refer to the FAQs or visit Boden’s official website for more details on their return policy.

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