Boden Return Policy

Boden Return Policy 2024 | 365-Days Quality Guarantee?

Boden Return Policy: 365 days to love it, or return it.

Not happy with your purchase at Boden? No need to worry! Boden provides free returns within the UK. You can return your items within 90 days of purchase or delivery. The items must be in their original condition. You can also return sale items within a 14-day return window.

The Boden return policy is for items directly purchased or ordered through Boden. You will be offered a refund on the original payment form. If you purchased any item with a discount or other offer, your refund will be evaluated according to that offer.

Details about Boden Returns

InformationDetails
WebsiteBoden
Return Period90 Days
Refund Period14 Business Days
Refund MethodOriginal Payment Method
Exchange PeriodNo Exchanges
Return MediumsMail, In-Store
Customer Support HoursMonday-Friday: 9:00 AM-5:00 PM GMT
Saturday-Sunday 10:00 AM-6:00 PM GMT
Phone Support0330 333 0000
International: +44 208 328 7000
Email[email protected]
Boden Return Policy

Boden Return Conditions 

The following are the return conditions at Boden:

  • The items must be in their original condition.
  • The items must be unused and undamaged.

Boden Refund Policy

You can return your items within 90 days to receive a full refund. You will be offered a refund on the original payment form. Your items may take 14 days to reach Boden. You will receive an email once your return item has been processed. It will take 5 working days for the refunds to be issued to your credit or debit card from the date they started processing.

You can contact Boden customer service if you don’t hear from them within 14 days. Keep your order number and details ready, and the customer service agent will help you. If you purchased any item with a discount or other offer, your refund will be evaluated according to that offer.

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Boden Exchange Policy

Unfortunately, Boden does not offer exchanges. However, you can return your items, receive a refund for them, and place a new order. You can check the in-stock items and delivery information.

Boden Return Exceptions

The following are the return exceptions at Boden:

  • You cannot return Swimwear if the hygiene strips have been removed.
  • You cannot return Earrings if the internal packing seal has been removed.
  • You cannot return Face covering items if the packaging has been opened.
  • You cannot return Cowshed items if the seal is broken or the item has been used.

Boden 365-Day Quality Guarantee

You can return anything that does not meet the quality standards you expected from Boden even after that 90-day return period or the 14-day return period for sale items within a year. You can return or replace your faulty items within 6 months, and the money will be given back to you. Your money will be credited to your Boden account for 6-12 months, which can be used for future purchases. Moreover, it does not have an expiration date.

Keep in mind the exclusions in mentioned in Boden Return Policy. Boden also offers a Care Repair service, which fixes your faulty items if you send them to Boden.

Boden Return Policy

Methods to Return at Boden

According to Boden Return Policy, to return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Boden’s return methods for their customers for easy and flexible returns.

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Online Returns

Follow the given steps to make a return for Boden items via mail:

  • Head to Boden’s official website.
  • Go to the ReBOUND return hub section.
  • You need to enter the required information to start the return.
  • Click on “Next”.
  • Select the items you want to return and provide the required information.
  • Choose your preferred method or return and print the FREE return shipping label.
  • You can take your items to EVRi Parcel Shop or Asda to your location and they will print the label for you.
  • Pack your items securely in a package and remove any previous labels if you are using the original package.
  • Drop off your package at the nearest courier location.
  • You will receive an email once your refund has been processed.

In-Store Returns

You can use the Our Stores link on the Boden website to find the nearest store to you. You can return your items to a Boden store within 90 days of their purchase date. Pack your items and take them to the store.

Make sure to bring an original sales receipt with your returned items to the store. If you return your online order at Boden Shops, they will send it to their warehouse. Talk to a store associate, and they will help you with the return process.

Boden Delivery and Shipping Policy

The following are the shipping and delivery methods provided by Boden:

  • The Standard delivery costs £3.95 for orders less than £30 and arrives within 2 – 3 working days.
  • The Standard delivery is FREE for orders of £30 and above and arrives within 2 – 3 working days.
  • The Royal Mail costs £5.00 and arrives within 1 – 2 working days.
  • The Express delivery costs £6.00 and arrives within the next working day.
  • The Express By Noon costs £8.00 and arrives within the next working days.
  • The Click And Collect costs £3.50 and arrives within the next working days.

Boden Return Policy without Receipt

Boden primarily operates online, so you don’t need a receipt to make your return. However, you can use the return label or print a new one to make returns.

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Boden Holiday Return Policy

According to the return policy, you can return your items if something is not right within 90 days. Moreover, Boden provides a 365-day quality guarantee.

Boden Order Cancellation Policy

You need to contact customer service to check the status of your order and see if it is eligible for cancellation. If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Boden Store Timings

You can go to the “Our Shops” link on the Boden website to learn about the store hours and location of the nearest Boden store to you.

Boden Customer Service Hours

You can contact the Boden Customer Service team from 9:00 AM to 5:00 PM GMT, Monday to Friday, and 10:00 AM to 6:00 PM GMT, Saturday & Sunday.

Boden Contact Details

You can contact the Boden Customer Service team on their website live chat, send an email to [email protected], or you can call 0330 333 0000 for international orders call the International number +44 208 328 7000. You can also write to Boden at “Boden, Kirby Road, Glenfield Leicester, LE3 8DU, United Kingdom“.

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FAQs:

You can still return your items after a 90 day return policy for a year for refunds and returns.

It will take 14 business days to process your order and an additional 5 business days for it to be credited to your bank account.

You can print a copy of your order from your Boden account online or a note containing your name, address, order number, phone number, item code, and reason for return.

As per Boden Return Policy, you will have to pay a $7 fee as return shipping charges for some items.

Yes, you can return them in a single parcel but you need to make sure that the correct paperwork is also enclosed in that parcel.

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