Marshalls Return Policy 2025 | Easy Online & In-store Return process

Are you looking for online and instore Marshalls Return Policy? We have got you covered. With easy in-store or online return process, a generous timeframe, and options for refunds or exchanges, you can shop at Marshalls with no worries.

Marshalls offers unbeatable deals on top-brand fashion, accessories, and home goods. What happens if a purchase does not work out? Understanding Marshalls return policy will save you money and time.

Marshalls has a separate return window for in-store and online purchases. If you purchased the product from the store and you are not satisfied with the purchase then you have 30 days to return the product. But if you want to return the product that you buy from their website then you have 40 days to return your product.

Return Peried

30 Days

Exchange Time

30 Days

Refund Process

10-14 Days

Shipping FEE

Non-refundable

Details of Marshalls Returns:

Information	Details
Website	Marshalls
Return time	30 days for in-store return 40 days for online return
Return method	In-Store & online
Exchange Medium	In-store
Refund Method	Original payment method
Contact	1-888-627-7425

Marshalls Return Policy Holiday:

Online Purchases (Oct 6 – Dec 25, 2024): Return deadline is February 4, 2025.
In-Store Purchases (Oct 6 – Dec 24, 2024): Can be returned until January 25, 2025.

Marshalls Return Policy – How It Works

Marshalls aims to provide a flexible and customer-friendly return policy while maintaining certain restrictions to prevent abuse. The policy varies slightly for in-store and online purchases, so let’s break it down.

Return Timeframe

In-Store Purchases: You have 30 days from the date of purchase to return an item for a refund or exchange.
Online Purchases: You have 40 days from the order date to return your item.

If you miss the deadline, your return may not be accepted, or you might receive store credit instead of a refund.

Where Can You Return an Item?

In-Store: Any Marshalls store across the U.S. will accept returns, regardless of where the purchase was made.
By Mail (Online Orders Only): Returns must be shipped back using Marshalls’ return portal. There is a $11.99 return shipping fee, which will be deducted from your refund.

How Refunds Are Processed

If you return in-store, you will receive a refund in the original form of payment (cash, credit, debit, or gift card).
If you return by mail, your refund will be processed within 10-14 business days once Marshalls receives your item.

Important Note: Shipping and handling fees for online purchases are non-refundable, even if you return the item.

According to Marshall’s return policy, online returns are not free. $10.99 shipping charges will be deducted from your refund.

Marshalls Refund Policy Process and Timeline:

Marshalls has a very generous return policy. You can return or exchange your product easily or get your refund. After receiving your product, Marshalls will initiate your refund process and then verify that either you are eligible for refund or not. Refunds will take place in the original method of payment you used initially.

Refund process can vary depending on the payment method used by the customers. If you have the original receipt, packing slip, or shipping confirmation and you make a return within the time limit then you will get your refund in the form of original payment. Otherwise you will get a refund in the form of store credit.

In-store returns will be refunded at that time when you return the product.
If you paid from then you will have to wait 10 business days to get your refund back.
For online return, the refund will be issued within 14 business days. And $10.99 shipping charges will be deducted from the customer’s refund.
Products returned with a gift receipt are refunded with store credit.

Marshalls Exchange Policy:

You can easily exchange your in-store purchases within 30 days of purchase. As per Marshalls Return Policy, online purchases cannot be exchanged. If you want to exchange the product you just need to take the items back at the store along with a receipt or another proof of purchase. Your product must be returned in its original condition. For more queries you can contact our customer support department.

Relevant To This BEST BUY RETURN POLICY

Non-Returnable Items

The following items cannot be returned:

Clearance or Final Sale Items – If marked as “Final Sale,” they are non-returnable.
Opened Beauty Products – Due to hygiene concerns, makeup, skincare, and other beauty products must be unopened and unused to be eligible for a return.
Handbags Over $499.99 – High-value designer handbags cannot be returned.
Gift Cards – Non-refundable and cannot be exchanged for cash.

Delivery and Shipping Policy at Marshalls:

For standard shipping, Marshalls provides two options which are listed below:

Priority Mail
First Class Mail

Priority Mail:

Priority mail packages are delivered within 1-3 business days after placing your order. Delivery time may vary because it depends on the location and shipping options.

First-Class Mail:

First class mail packages are delivered within 2-5 business days after placing your order. Delivery time may vary because it depends on the location and shipping options.

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Returning an Item Without a Receipt

Lost your receipt? No problem—Marshalls still allows returns, but with some limitations.

In-Store Returns Without a Receipt

You won’t get a cash refund. Instead, you’ll receive store credit based on the item’s current selling price (which could be lower than what you originally paid).
You must present a valid government-issued ID when returning without a receipt. This helps prevent fraudulent returns.

Online Returns Without a Receipt

Online purchases require proof of purchase for returns.
If you don’t have a receipt but return an item in-store, the store may offer store credit at the item’s lowest selling price.

Pro Tip: If you frequently shop at Marshalls, consider keeping your receipts or tracking purchases via a store account to avoid complications.

Store Timings:

Marshalls USA Store Hours:

The store hours of Marshalls in the United States of America (USA) are as follows:

Day	Opening Time	Closing Time
Monday	9:30 AM	9:00 PM
Tuesday	9:30 AM	9:00 PM
Wednesday	9:30 AM	9:00 PM
Thursday	9:30 AM	9:00 PM
Friday	9:30 AM	9:00 PM
Saturday	9:30 AM	9:00 PM
Sunday	10:00 AM	8:00 PM

Marshalls Canada Store Hours:

The store hours of Marshalls in Canada are mentioned in the following:

Day	Opening Time	Closing Time
Monday	10:00 AM	9:00 PM
Tuesday	10:00 AM	9:00 PM
Wednesday	10:00 AM	9:00 PM
Thursday	10:00 AM	9:00 PM
Friday	10:00 AM	9:00 PM
Saturday	10:00 AM	5:00 PM
Sunday	10:00 AM	5:00 PM

Contact Details:

Customers can reach out by dialing 18886277425, they are available for you from Monday to Friday from 9:00 AM to 6:00 PM EST.

You can send an email at [email protected].

Marshalls Social Media Handles:

FAQs:

In how many days can I make a return?

You have 30 days to make an in-store return while if you want to return by mail then you have 40 days to make a return.

Can I return used products at Marshalls?

Absolutely not, you cannot make a return of used products at Marshalls. Marshalls does not accept the product that appears to be used or worn.

What if I received a damaged or defective product?

If you received a damaged or defective product you can easily return or exchange your product. First you need to contact the customer support department as you receive your product and inform them about the damage. They will make further arrangements for return.