Shoe Carnival Return Policy 2025 | 60 Day Return Time
If you are not satisfied with the purchase or you want to return the product for any reason Shoe carnival allows you to return. You can make a return within 60 days of purchase. The product must be returned in its original condition along with the tags. This article provides a comprehensive guide on the Shoe Carnival return policy and outlines the process of creating a return request letter.
Return Peried
60 Days
Exchange Time
60 Days
Refund Process
7-10 Days
Shipping FEE
Non-refundable
Details of Shoe Carnival Returns
| Information | Details |
| Website | Shoe Carnival |
| Return period | 60 days |
| Refund mode | Original payment method |
| Exchange medium | In Store |
| Contact | 1-800-430-7463 |
Shoe Carnival Holiday Return Policy
Shoe Carnival frequently extends their return policy during the holiday season to accommodate gift-givers. The return window is typically extended each year, enabling customers to make early holiday purchases with the assurance of a return or exchange if needed, despite variations in specific dates and details.
To stay informed about Shoe Carnival’s holiday return policy, visit their website or contact their customer service directly for the most accurate information on holiday-specific policies.
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Shoe Carnival Return Policy Method
There are the following return methods at Shoe Carnival:
In Store Return Policy
If you want to return your product to the store. First you have to locate the Shoe Carnival store that is near to you. You can use the Store locator to find the nearest store. Bring the item to the store in its original condition.
Go to the customer help desk and tell them your query. The store employee will inspect your return. If they verified your product or marked it as eligible for return then you can easily return them. Make sure that the item you wish to return must be brand new and unused, with all tags and packaging still attached.
Online Returns
Visit the Returns page to follow a step-by-step procedure. To proceed, first input your order number and billing zip code. Then, click on the next button and follow the provided instructions. Once the return process is complete, repack your item and include the form with it. The package should be delivered to a UPS location after attaching the prepaid return shipping label.
PayPal online purchases can only be processed through the Returns Center, and refunds will be promptly credited to your PayPal account. Shoe Carnival stores are currently unable to accept PayPal returns. Klarna purchases can be returned to a store or processed through the Klarna Returns Center. Klarna orders can be returned in-store for the full product value, and any unpaid balance will be invoiced in accordance with Klarna’s terms.
Drop It Off at Walgreens Locations:
Shoe Carnival has partnered with Walgreens for convenient return drop-offs at over 8,000 locations. Start the return process at the Returns page where you will be guided step-by-step through the process. A $6 fee applies and will be deducted from your refund amount.
Shoe Carnival Exchange Policy
The exchange policy offers a 60-day return period for orders. Exchanges can be made for different sizes, colors or unique looks, provided the exchange product is the same cost. If you want to make an exchange, make sure that your return product must be returned in its original condition. To initiate the exchange procedure, please contact Shoe Carnival customer care at 800-430-SHOE (7463).
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Shoe Carnival Refund Policy
The refunds are processed in the same method as they were received. In-store purchases made with cash or checks will be refunded to a gift card. Shoe Carnival gift cards can be redeemed for cash at any Shoe Carnival store, and refunds may take 7-10 business days to show in the customer’s account. PayPal returns will be promptly refunded to your PayPal account. If you need more assistance, please contact the customer service department.
Shoe Carnival Return Conditions
You can exchange the product only at the store.
Shoe Carnival Gift Card Policy
The gift card is in various ranges, including $50, $25, $50, and $100, and can be picked up at various stores. To check the balance, enter the card’s 19-digit number and 4 digit pin. If the card doesn’t have a 4 digit pin, it cannot be checked online.
The card is redeemable for merchandise only online and in any store location, and purchases will be deducted until the value reaches zero. It’s not redeemable for cash and cannot be replaced if lost, stolen, or destroyed. You must follow the Shoe Carnival obligations and laws.
Exceptions:
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Shoe Carnival Delivery and Shipping
Order Cancellation Policy
To cancel an order on Shoe Carnival, contact Customer Service at 800-430-SHOE(7463) as soon as possible after placing your order, as they process orders quickly. If you are unable to cancel your order, you can return it within 60 days of purchase.
Shoe Carnival Store Timings
You can go to the Store Locator on their website to learn about the store hours and the location of the nearest store to you.
Contact Details
Shoe Carnival offers a toll-free customer service number, 1-800-430-7463, for assistance, information, or support related to their footwear products and services. The customer service hours are 7:00 AM to 10:00 PM CST daily. Shoe Carnival’s customer service can be contacted at customerservice@shoecarnival.com for assistance with returns or any questions.
Social Media Handles
FAQs
What is the Shoe Carnival Return Policy?
Shoe Carnival allows you to return the product within 60 days of purchase. You can return them to the store or by mail.
Can I return worn shoes?
Only if they are defective. Otherwise, returns must be unworn and in original condition.
Is there a restocking fee?
No. However, a $6 fee applies for shipping when using prepaid labels.
Conclusion:
Shoe Carnival return policy provides customers with a straightforward and flexible process for returning items. Whether purchased online or in-store, eligible products can be returned or exchanged within 60 days of the original purchase, as long as they remain unworn and are accompanied by the original receipt or invoice. The brand also accommodates customers with the option to return products by mail or at any of its retail locations, offering convenience and accessibility.
