Shoe Carnival Return Policy

Shoe Carnival Return Policy 2024 | 60 Day Refund Time

If you are not satisfied with the purchase or you want to return the product for any reason Shoe carnival allows you to return. You can make a return within 60 days of purchase. The product must be returned in its original condition along with the tags. This article provides a comprehensive guide on the Shoe Carnival return policy and outlines the process of creating a return request letter.

Details of Shoe Carnival Returns

Information Details 
Website Shoe Carnival
Return period60 days
Refund modeOriginal payment method
Exchange mediumIn Store 
Contact 1-800-430-7463 
Shoe Carnival Returns

Shoe Carnival Holiday Return Policy

Shoe Carnival frequently extends their return policy during the holiday season to accommodate gift-givers. The return window is typically extended each year, enabling customers to make early holiday purchases with the assurance of a return or exchange if needed, despite variations in specific dates and details. 

To stay informed about Shoe Carnival’s holiday return policy, visit their website or contact their customer service directly for the most accurate information on holiday-specific policies.

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Shoe Carnival Return Policy Method

There are the following return methods at Shoe Carnival:

In Store Return Policy

If you want to return your product to the store. First you have to locate the Shoe Carnival store that is near to you. You can use the Store locator to find the nearest store. Bring the item to the store in its original condition.

Go to the customer help desk and tell them your query. The store employee will inspect your return. If they verified your product or marked it as eligible for return then you can easily return them. Make sure that the item you wish to return must be brand new and unused, with all tags and packaging still attached.

Online Returns

Visit the Returns page to follow a step-by-step procedure. To proceed, first input your order number and billing zip code. Then, click on the next button and follow the provided instructions. Once the return process is complete, repack your item and include the form with it. The package should be delivered to a UPS location after attaching the prepaid return shipping label. 

PayPal online purchases can only be processed through the Returns Center, and refunds will be promptly credited to your PayPal account. Shoe Carnival stores are currently unable to accept PayPal returns. Klarna purchases can be returned to a store or processed through the Klarna Returns Center. Klarna orders can be returned in-store for the full product value, and any unpaid balance will be invoiced in accordance with Klarna’s terms.

Shoe Carnival Exchange Policy

The exchange policy offers a 60-day return period for orders. Exchanges can be made for different sizes, colors or unique looks, provided the exchange product is the same cost. If you want to make an exchange, make sure that your return product must be returned in its original condition. To initiate the exchange procedure, please contact Shoe Carnival customer care at 800-430-SHOE (7463).

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Shoe Carnival Refund Policy

The refunds are processed in the same method as they were received. In-store purchases made with cash or checks will be refunded to a gift card. Shoe Carnival gift cards can be redeemed for cash at any Shoe Carnival store, and refunds may take 7-10 business days to show in the customer’s account. PayPal returns will be promptly refunded to your PayPal account. If you need more assistance, please contact the customer service department.

Shoe Carnival Return Conditions

  • You will have to pay a $6 restocking fee per return.
  • PayPal purchases are only returnable via PayPal.
  • Items must be in the resellable condition and unused.
  • Non-refundable shipping charges.
  • Refunds credited back to the original payment method.

You can exchange the product only at the store.

Shoe Carnival Gift Card Policy

The gift card is in various ranges, including $50, $25, $50, and $100, and can be picked up at various stores. To check the balance, enter the card’s 19-digit number and 4 digit pin. If the card doesn’t have a 4 digit pin, it cannot be checked online.

The card is redeemable for merchandise only online and in any store location, and purchases will be deducted until the value reaches zero. It’s not redeemable for cash and cannot be replaced if lost, stolen, or destroyed. You must follow the Shoe Carnival obligations and laws.

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Shoe Carnival Delivery and Shipping 

  • Free standard shipping on orders of $75 or more.
  • Standard shipping: 4-7 business days, charges $7.95.
  • Expedited shipping: 2-3 business days, $13.95.
  • Rush shipping: 1-2 business days, $22.95.
  • Delivery estimated on orders placed before 11:00 AM CST Monday through Friday.
  • Business days are Monday through Friday, excluding federal holidays.
  • No additional charges for orders to APO/FPO destinations.
  • Shipping to continental US, Alaska, and Hawaii.
  • Same Day Delivery available in select markets for $10 or $5 if a Shoe Perks member.

Order Cancellation Policy

To cancel an order on Shoe Carnival, contact Customer Service at 800-430-SHOE(7463) as soon as possible after placing your order, as they process orders quickly. If you are unable to cancel your order, you can return it within 60 days of purchase.

Contact Details

Shoe Carnival offers a toll-free customer service number, 1-800-430-7463, for assistance, information, or support related to their footwear products and services. The customer service hours are 7:00 AM to 10:00 PM CST daily. Shoe Carnival’s customer service can be contacted at [email protected] for assistance with returns or any questions.

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Shoe Carnival allows you to return the product within 60 days of purchase. You can return them to the store or by mail.

Your refund will be issued within 7 to 10 business days in the form of the original payment method you used initially.

If you make a return without a receipt then your refund will be issued in the form of the store credit equal to the current selling price of the product. If you have lost the receipt then you have to show the ID issued by the government.

If you have received the faulty items from the company, contact the customer service department as soon as possible. They will help you to return. In this case, you will not have to pay return charges.

Yes, you are allowed to return online purchases to the Shoe Carnival store.

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