Old Navy Return Policy

Old Navy Return Policy 2024 | FREE Refunds & Exchanges

“Unraveling the Old Navy Return Policy: Discover the details on how to shop confidently with their customer-friendly policy.”

Old Navy Return Policy 

Not satisfied with your purchase from Old Navy? Old Navy provides a 30 days period to return, refund or exchange the items you think don’t fit your style anymore. Old Navy return policy gets everything covered.

The return and exchanges are free, so you don’t have to worry about the shipping and handling fee while returning the item either. Old Navy provides free prepaid shipping labels so you can return your items online. Proof of purchase is required for making any return at Old Navy.

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Details about Old Navy Returns

WebsiteOld Navy
Return Period30 Days
Refund Period10 Business Days
Refund MethodOriginal Payment Method
Exchange Period30 Days
Return MediumsMail, In-Store
Chat HoursDaily: 7:00 AM-1:00 AM ET
Phone Support800-653-6289
Relay Service711

Old Navy Refund Policy

Old Navy offers 30 days to get a full refund of your items. The refund is generally made in the original payment method. It might take ten business days for the refund to be issued to your credit card.

  • If you purchased an item using your credit card, a refund will be made issued to your credit card.
  • If you purchased with Gift Card, you can get a refund with either a new gift card or the old gift card.
  • If you purchased an item using your PayPal or Apple Pay, the refunds will be issued to your PayPal and Apple Pay accounts, respectively.
old navy returns

Old Navy Exchange Policy

The style, size, or color of the item you purchased didn’t suit you. You can get an exchange of your item within 30 days. To exchange the items, you have both options, i.e., online via mail and in-store exchange offer. If you are returning via mail, you should contact the customer service of Old Navy first to check if the item you want to exchange is available or not. While returning the items via mail, make sure to mention “Return by Mail” on the exchanges.

If you are returning them in-store, return them to the store where you purchased the items from. Item purchased online are not acceptable for returns to any Old Navy’s Factory or Outlet stores. If you want to exchange an item that you purchased using a promotional code or discount, that promotional code or discount won’t be transferred for the exchange of another item.

Old Navy Gift Card Policy

You can purchase eGift Cards and Physical Gift Cards at Old Navy. Old Navy offers free shipping for Gift Cards. You can redeem your cards between $5-$500 only at any Old Navy location. These gift cards do not expire ever! If you lost your gift card or it is stolen, you can only get a replacement for it if you have the original receipt of the purchase. If you want to check your gift card’s balance or want to report the stolen or lost gift card, you can contact 1-800-OLDNAVY.

Conditions of Old Navy Returns

There are a few conditions for returning the items at Old Navy.

  • The item must be in its best and original condition.
  • The items should be unworn and unwashed.
  • The items marked as “Mail Only” can be only returned via mail.
  • Defective items can be returned or exchanged anytime.
  • The original price tags and hygienic liner must be intact on the swimwear while it is returned.

Old Navy Exceptions

The following are a few exceptions at Old Navy:

  • Final Sale Items
  • Masks
  • Swimwear

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Methods to Return at Old Navy

You can return your Old Navy items via mail or by visiting the store from where you purchased the item.


To return the items via mail, you must follow the given steps.

  • Go to the Old Navy website.
  • Identify the item that you want to return.
  • Create a prepaid UPS using the interactive process through the website.
  • Print the prepaid return label.
  • Pack the package securely in the original packaging.
  • Affix the prepaid shipping label to the parcel and drop-off to any UPS location at the mentioned address:


100 Gap Inc. Direct Gateway
Groveport, OH 43125

  • You will be notified by a confirmation email once your package is received.

Express Returns

To use the Express return,

  • Select Express Return as your method of return.
  • An Express drop-off QR Code will be sent to you via email.
  • Please bring your label-free and unpacked items to the nearest Express Returns location. 


  • Go directly to the Print and Ship Center at Stapled.
  • Give your items to the staff by showing your drop-off QR Code.

Old Navy Delivery and Shipping Policy

At the time of your order, the shipping charges and the estimated delivery dates are shown on the checkout page. This information is also provided in your confirmation email. A signature is a must for receiving the deliveries. For non-members,

  • The Basic Shipping Charges cost $7, and it takes 5-7 days to deliver.
  • The Standard Shipping Charges cost $9, and it takes 3-5 days to deliver.
  • The Express Shipping Charges cost $17, and it takes 2-3 days to deliver.
  • The Priority Shipping Charges cost $25, and it takes 1-2 days to deliver.

Old Navy Return Policy without Receipt

Proof of purchase, i.e., a receipt, is required for the return, refund, and exchanges. If you don’t have a receipt or you lost it, the original credit card or the order confirmation email can be used as proof of purchase.

Old Navy Holiday Return Policy

Items purchased between November 1 and December 24 online or in-store must be returned within 30 days of purchase or till January 15. Online items should be returned via mail and must be received by the facility by January 15, or 30 days from the date of shipment. You are required to show the receipt. It will take 5-7 days for the return mail. Third-party items are excluded from the extended holiday return policy.

Old Navy Order Cancellation Policy

Old Navy provides its customers with the facility of canceling the order after they have placed the order. You have 45 minutes after placing the order to change or modify the order. Orders canceled with an item purchased using a promotion code or special deal will not be eligible to receive that promotion code again.

If you are not able to cancel your order, you can easily return your items to Old Navy. Read the return policy methods to return the items.

Old Navy Faulty Item Returns Policy

Old Navy offers the flexibility for you to return faulty or damaged items. You do not have to pay for the shipping fee, and they offer free returns. If any item arrives damaged, you can contact customer service to file a damage claim at 800-653-6289.

Tips for Making Returns at Old Navy

You need to keep these tips in mind before returning an item at Old Navy.

  • Old Navy offers a 30-day window for returns.
  • Return Shipping is prepaid by Old Navy.
  • Final sale, masks and swimwear cannot be returned.
  • It might take ten business days to get a refund.

Old Navy Customer Service Hours

The daily customer service hours at Old Navy are from 7:00 AM to 1:00 AM ET.

Old Navy Contact Details

You can chat at the Old Navy’s website or call 800-OLD-NAVY (1-800-653-6289). You can dial 711 for relay services.

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You may get a store credit if you have your original receipt and the item has its tags intact, but it’s totally up to the store manager.

If you have lost your receipt, your purchase record can be traced through your credit card or order confirmation email, and through these, you can return your items.

Final sale items cannot be exchanged or returned.

You can return your online purchase through mail only.

According to Old Navy return policy, it may take ten business days for refunds to get issued to your credit account.

The items purchased from Old Navy can only be returned to Old Navy.

You will get the refund only in the form of store credit.

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