Old Navy Return Policy 2024 | FREE Refunds & Exchanges
“Unraveling the Old Navy Return Policy: Discover the details on how to shop confidently with their customer-friendly policy.”
Old Navy Return Policy
Not satisfied with your purchase from Old Navy? Old Navy provides a 30 days period to return, refund or exchange the items you think don’t fit your style anymore. Old Navy return policy gets everything covered.
The return and exchanges are free, so you don’t have to worry about the shipping and handling fee while returning the item either. Old Navy provides free prepaid shipping labels so you can return your items online. Proof of purchase is required for making any return at Old Navy.
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Details about Old Navy Returns
| Information | Details |
| Website | Old Navy |
| Return Period | 30 Days |
| Refund Period | 10 Business Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | Mail, In-Store |
| Chat Hours | Daily: 7:00 AM-1:00 AM ET |
| Phone Support | 800-653-6289 |
| Relay Service | 711 |
Old Navy Refund Policy
Old Navy offers 30 days to get a full refund of your items. The refund is generally made in the original payment method. It might take ten business days for the refund to be issued to your credit card.
Old Navy Exchange Policy
The style, size, or color of the item you purchased didn’t suit you. You can get an exchange of your item within 30 days. To exchange the items, you have both options, i.e., online via mail and in-store exchange offer. If you are returning via mail, you should contact the customer service of Old Navy first to check if the item you want to exchange is available or not. While returning the items via mail, make sure to mention “Return by Mail” on the exchanges.
If you are returning them in-store, return them to the store where you purchased the items from. Item purchased online are not acceptable for returns to any Old Navy’s Factory or Outlet stores. If you want to exchange an item that you purchased using a promotional code or discount, that promotional code or discount won’t be transferred for the exchange of another item.
Old Navy Gift Card Policy
You can purchase eGift Cards and Physical Gift Cards at Old Navy. Old Navy offers free shipping for Gift Cards. You can redeem your cards between $5-$500 only at any Old Navy location. These gift cards do not expire ever! If you lost your gift card or it is stolen, you can only get a replacement for it if you have the original receipt of the purchase. If you want to check your gift card’s balance or want to report the stolen or lost gift card, you can contact 1-800-OLDNAVY.
Conditions of Old Navy Returns
There are a few conditions for returning the items at Old Navy.
Old Navy Exceptions
The following are a few exceptions at Old Navy:
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Methods to Return at Old Navy
You can return your Old Navy items via mail or by visiting the store from where you purchased the item.
To return the items via mail, you must follow the given steps.
Address
100 Gap Inc. Direct Gateway
Groveport, OH 43125
Express Returns
To use the Express return,
OR
Old Navy Delivery and Shipping Policy
At the time of your order, the shipping charges and the estimated delivery dates are shown on the checkout page. This information is also provided in your confirmation email. A signature is a must for receiving the deliveries. For non-members,
Old Navy Return Policy without Receipt
Proof of purchase, i.e., a receipt, is required for the return, refund, and exchanges. If you don’t have a receipt or you lost it, the original credit card or the order confirmation email can be used as proof of purchase.
Old Navy Holiday Return Policy
Items purchased between November 1 and December 24 online or in-store must be returned within 30 days of purchase or till January 15. Online items should be returned via mail and must be received by the facility by January 15, or 30 days from the date of shipment. You are required to show the receipt. It will take 5-7 days for the return mail. Third-party items are excluded from the extended holiday return policy.
Old Navy Order Cancellation Policy
Old Navy provides its customers with the facility of canceling the order after they have placed the order. You have 45 minutes after placing the order to change or modify the order. Orders canceled with an item purchased using a promotion code or special deal will not be eligible to receive that promotion code again.
If you are not able to cancel your order, you can easily return your items to Old Navy. Read the return policy methods to return the items.
Old Navy Faulty Item Returns Policy
Old Navy offers the flexibility for you to return faulty or damaged items. You do not have to pay for the shipping fee, and they offer free returns. If any item arrives damaged, you can contact customer service to file a damage claim at 800-653-6289.
Tips for Making Returns at Old Navy
You need to keep these tips in mind before returning an item at Old Navy.
Old Navy Customer Service Hours
The daily customer service hours at Old Navy are from 7:00 AM to 1:00 AM ET.
Old Navy Contact Details
You can chat at the Old Navy’s website or call 800-OLD-NAVY (1-800-653-6289). You can dial 711 for relay services.
