Charles Tyrwhitt Return Policy 2023 | Smooth Return Process

Charles Tyrwhitt Return Policy: Return products in-store or online within 6 months, in original condition. Excludes gift cards, customized, and monogrammed items. Refunds issued to original payment method.

Charles Tyrwhitt Return Policy:

If you are not satisfied with the purchase, or not received the product exactly what you want. Charles Tyrwhitt allows you to return for most of their products within 6 months of purchase or dispatch. You can make a return both in-store and online.

The product must be returned in its original condition along with a receipt. Charles Tyrwhitt will accept return of those items that are unused, unwashed, undamaged, have not been altered in any way and must be in their original condition.

Details of Charles Tyrwhitt Returns:

Information Details 
NameCharles Tyrwhitt Return Policy
Website Charles Tyrwhitt 
Return time 6 months
Return mediumIn store & Online
Refund method Original payment method
Exchange mediumIn store & Online

Charles Tyrwhitt Return Method:

You can initiate your return in two ways. Both methods are explained ahead in this article.

In-Store Returns at Charles Tyrwhitt:

If a customer wants to return a product at a store, the customer has to bring the product back to the nearest store along with the original receipt. If you want to return online purchases then you have to bring an online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. You can reach out to the help desk for further details to make a return at the outlet store.


Charles Tyrwhitt Online Return Policy:

First you visit their official website to make an online return. Go to the “Order Return Page”, provide them all the necessary details like order number, email address, billing information and ZIP code. If you are able to find your order then simply follow the further prompt. You need to fill out the return form.

According to Charles Tyrwhitt return policy you have to pay $8.95 USD prepaid shipping label fee. After completing the form, place the item securely in the original package with a copy of your packing slip. Ship your items back at Charles Tyrwhitt store and affix the return label on the top of the box. You must use the full 9 digit zip code.

Charles Tyrwhitt Returns Policy for Faulty Items

If you received a faulty, damaged, or defective item, you can return it. You can go to the Support Page to report the issue. You will be required to send the defective item before requesting a refund or exchange.

If Charles Tyrwhitt does not find any fault in your “claimed” damaged or defective item, you will have to pay a restocking fee and the original shipping charges will also not be refunded.

What are Charles Tyrwhitt Return Exceptions?

  • You are not able to make a return of Gift Cards at Charles Tyrwhitt.
  • Charles Tyrwhitt does not accept the return of final sale items.
  • Face covering items are not eligible for return.
  • If you removed the tags from the product, Charles Tyrwhitt will not accept the return of that product.
  • You are not eligible to make a return of customized products.
  • Monogrammed items cannot be returned or exchanged.

Charles Tyrwhitt Exchange Policy:

You can make an exchange both in-store and online. According to Charles Tyrwhitt exchange policy, the item must be in its original condition and return within a 6 month return period. You can simply get it replaced in-store and online if you have purchased the wrong color, style and size.

The staff will facilitate you with the exchange service with a different item, style, or color after returning your previous product for a full refund. Exchange can be possible once per order. Charles Tyrwhitt has the right to refuse your return in case of any fault. For more queries, please contact the customer support department.

Charles Tyrwhitt Return Policy without Receipt:

To make a successful return you must have to submit the proof of purchase or receipt at Charles Tyrwhitt. Without a receipt there are more chances that your return will be rejected. 

CHARLES TYRWHITT Order Cancellation Policy:

You can inform the Online Customer Service Representatives that you want to cancel your order. The best way is to call us directly. It may be possible that your order has already started to process, and it cannot be canceled. If you cannot cancel your order, you can use the return methods to send back your items and receive a return or refund for them. You can read the return methods given above in this article.

What is Charles Tyrwhitt refund Policy?

If you are not happy with the purchase that you made at Charles Tyrwhitt, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Charles Tyrwhitt will send you a confirmation email, either your refund is accepted or not.

Customers will get their refund as the same mode of payment used for a purchase. Charles Tyrwhitt will refund you the net price mentioned on the receipt.

Keep in Mind

$8.95 USD will be deducted from your refund to cover return shipping cost.
Shipping fee and other handlings are non-returnable.

Charles Tyrwhitt Return Policy Conditions:

There are following conditions that you must fulfill to make a successful return:

  • The product must be undamaged and unused.
  • Item must be in its original condition.
  • All the tags and labels must be intact with the product.
  • PayPal is only available for online orders.

Charles Tyrwhitt Gift Card policy:

For US customers, Charles Tyrwhitt offers paper gift cards or email gift cards. Our brand new gift packaging is available at 4.95 USD per box. You can return your gift purchase within 6 months. If you paid with the gift card, your refund will be issued in the form of gift card or store credit. If it is lost or stolen, the company is not responsible to redeem your cash or card.


To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of the CHARLES TYRWHITT in the United Kingdom (UK) are mentioned below:

DayOpening TimeClosing Time
Monday10:00 AM7:00 PM
Tuesday10:00 AM7:00 PM
Wednesday10:00 AM7:00 PM
Thursday10:00 AM7:00 PM
Friday10:00 AM7:00 PM
Saturday10:00 AM7:00 PM
Sunday11:00 AM5:00 PM

CHARLES TYRWHITT Customer Service hours:

You can access CHARLES TYRWHITT Customer Service department via chat 24/7. CHARLES TYRWHITT will respond to your email within 24 hours. Call us from 8 am to 8 pm from Monday through Friday.

Social Media Handles


In how many days can I make a return at Charles Tyrwhitt?

Customers have 6 months to make a return at a store or online. Product must be in its original condition and all tags must be intact with the product. The return product must be in good and sellable condition.

What is the refund policy at Charles Tyrwhitt?

Refunds will be issued in the original payment method, so refund time depends on your bank account.

Can I make a return of opened products at Charles Tyrwhitt?

No, Charles Tyrwhitt does not accept the return of opened products. The product must be returned in its original condition as you have received.

How much will the express charge shipping fee?

You will have to pay $8.95 shipping charges.

What is Charles Tyrwhitt’s Contact Number?

You can contact us at 20 8174 4100. Send us an email at [email protected]


In conclusion, Charles Tyrwhitt return policy is a customer-friendly that gives you up to 6 months to return your purchase, whether you shop in their stores or online. To ensure a successful return, remember to keep the product in its original condition, with all tags and labels intact.

They also offer an exchange option if you need a different size, color, or style. However, there are some exceptions, such as no returns for gift cards, customized, or monogrammed items.

If you receive a damaged item, you can report it, but they may ask you to send it back before processing a refund or exchange.

When it comes to refunds, they’ll issue it in the same way you paid, minus an $8.95 shipping label fee. So, be sure to check your bank’s processing time for the refund.

Overall, Charles Tyrwhitt aims to make your shopping experience enjoyable, with clear policies to help you with returns and exchanges.

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