HMV Return Policy 2026 | Conditions & Faulty Item Returns
If you are unsatisfied with your HMV purchase, you can return it. HMV stands behind everything it sells. You can return your purchases to HMV within a 30 days return window from the date of purchase. You can return your items at any of HMV retail stores or online by mail
You must bring the original sales receipt when returning the item. Even if you purchased your item online or in-store, you can return them by mail or at any HMV retail store. You will have to pay a samll return fee or it will be deducted from your refund.
If you are returning a Games Console or items over £150, please Contact so they can make the necessary checks ahead of this.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
14 Days
Shipping FEE
Non-refundable
Details about HMV Return Policy:
| Information | Details |
| Website | HMV |
| Return time | 30 days |
| Return medium | In store & Online |
| Exchange | Yes |
| Refund medium | Original payment method |
| Contact | Website |
Conditions for Returns
What are the HMV return methods?
You can return a product either via mail or go to the store. You can opt any of the one option whichever seems convenient to you.
In-store returns to HMV:
Returning to a store is one of the fastest and easiest ways. First you need to locate the nearest HMV store. You just need to bring back your product at the store along with a receipt. You are allowed to make a return in-store. Visit the store and ask the store representative to inspect your return request.
Once they approve your return then you can make a return at the store. They will be happy to help you. You will have to give a reason why you want to return the product. Don’t forget to take a receipt or any proof of purchase, or gift receipt with you.
HMV Online Return Policy:
HMV accept returns for unwanted items within 30 days of delivery, provided they remain in their original condition with seals intact. While clothing and technology can be opened for careful inspection, they must not be used and should be securely repackaged.
If you change your mind, you can easily arrange a return via online Returns Portal. HMV have also partnered with InPost to offer a 24/7 locker drop-off service at convenient locations like supermarkets and petrol stations. Please be aware that a small fee applies to return postage. Returns with InPost Lockers include some steps which are given below:
HMV partnership with InPost offers customers the most convenient way to return an item, with no printer required! No need for a returns form and no need to print a label, they will do all that for you – simple and easy.Â
What are the HMV return policy exceptions?
There are following exception HMV returns policy:
What is the HMV refund policy?
If you are not happy with the purchase that you made at HMV, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Customers will get their refund as the same mode of payment used for a purchase. Our goal is to expedite refunds for returned items within 5 working days.
To ensure transparency, we send an email notification once the refund is initiated. If 14 days have passed and you still haven’t received the refund, please contact us with detailed information about the returned item and proof of postage. Shipping fee and other handlings are non-returnable.
If you made a purchase by using the HMV gift card, then your refund will be issued in the form of a gift card.
HMV Exchange Policy
You can exchange most items within 30 days of purchase as long as they are unopened, unused, and in perfect condition. To swap an item in person, simply bring the product and a valid receipt or order confirmation email to your nearest hmv or Fopp store. You can also call our Ring & Reserve service on 03333 230 667 before visiting the store to check the availability of an item and reserve this ahead of your visit.
Please be aware that high street stores can only process exchanges for online orders and are unable to issue refunds for them. If you prefer a refund rather than an exchange for an online purchase, you must return the item via the online Returns Portal or by mail instead of visiting a store.
What is the HMV return policy of faulty items?
If your order is damaged or faulty, you can exchange it for another item at a local hmv or fopp store or call our Ring & Reserve service at 03333 230 667. Our High street stores can only exchange online orders. If you want a refund, return the item to us. We cannot send replacement items.
What is HMV order cancellation policy?
Canceling an order with hmv.com is not possible if items have already been picked or packed. To cancel an unprocessed order, go to your ‘Order history’ and select the desired order. The complete order must be canceled, and amendments must be made.
If you don’t have a registered account or have already paid via PayPal, contact us for assistance. In stock items will automatically begin processing, so canceling at this stage is not possible. Follow the returns process once the order reaches you.
What is HMV return policy without a receipt?
If you have lost your purchase, contact our customer service department. Provide them all the necessary details such as purchase date, mode of payment method, tell about the stores the item was purchased from, total amount, and item details. They will do our best to locate the transaction of your purchase and give you a duplicate receipt.Â
- The purchase date
- The method of payment
- Which one of our stores the item was purchased from
- The total amount for the transaction
- Details of all items purchased at the time
Shipping and Delivery :
UK delivery costs £2.99 for orders under £20, while standard shipping is free for orders of £20 or more. For faster service, Express Delivery is available for £5.99, or you can use the free Click & Collect option at your convenience.
HMV aim to dispatch in-stock items within 24 hours, with Standard UK delivery typically taking 2-5 working days via Royal Mail Tracked 48. Express orders usually arrive within two working days when placed by 2pm, Monday to Friday, and international delivery takes approximately 3-5 working days.
HMV store hours:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.
Contact Details:
Customers can contact HMV through their website via Submit a Request. Simply ring 03333 230 667, or phone your local store one of agents will be happy to assist you further.
Social Media Handles:
FAQs:
In how many days can I make a return?
You have 30 days to make a return and the product must be returned in its original condition.
Can I exchange products at HMV?
HMV offers an exchange policy. If you want to exchange the product first you need to return the product, if the item is accepted by the company, then you can place a new order. You can exchange your product in the store but you must submit the receipt.
Can I make a return of opened products at HMV?
No, HMV does not accept the return of opened products. The product must be returned in its original condition as you have received.
What happens if I receive a damaged product?
You can easily make a return if you have received damaged or wrong product, they will pay the shipping fee and other handling charges. You must contact our customer support department before returning them.
In how many days I get a refund?
Your refund will be issued within 5 working days.
Conclusion
HMV return policy is designed to make your shopping experience as worry-free as possible. With a 30-day return window, you have the flexibility to return items that didn’t meet your expectations. You can choose between two convenient options: returning items in-store or by mail. Remember to keep your original receipt, whether you made your purchase in-store, online, or by phone.
While HMV aims to process refunds within 5 working days, it’s important to note some exceptions. Gift cards, downloadable content, digital subscriptions, mystery boxes, PC games, and food and beverages cannot be returned. However, for damaged or faulty items, HMV offers exchanges at their physical stores.
If you ever need assistance, HMV’s customer service is available during weekdays to help you navigate the return process. Plus, you can stay updated on their latest offerings and news through their social media channels.
