HMV Return Policy 2024 | Without Proof of Purchase
Discover HMV return policy, offering a 14-day returns window for unsatisfied customers. Learn how to return items in-store or online, including exceptions and refund details.
If you are unsatisfied with your HMV purchase, you can return it. HMV stands behind everything it sells. You can return your purchases to HMV within a 14 days return window from the date of purchase. You can return your items at any of HMV retail stores or online by mail.
You must bring the original sales receipt when returning the item. Even if you purchased your item by phone, online, or in-store, you can return them by mail or at any HMV retail store. You will have to pay a return fee or it will be deducted from your refund.
Details about HMV Returns
| Information | Details |
| Website | HMV |
| Return time | 14 days |
| Return medium | In store & Online |
| Exchange | Yes |
| Refund medium | Original payment method |
| Contact | +44 843 221 0140 |
What are the HMV return methods?
You can return a product either via mail or go to the store. You can opt any of the one option whichever seems convenient to you.
In-store returns to HMV:
Returning to a store is one of the fastest and easiest ways. First you need to locate the nearest HMV store. You just need to bring back your product at the store along with a receipt. You are allowed to make a return in-store. Visit the store and ask the store representative to inspect your return request.
Once they approve your return then you can make a return at the store. They will be happy to help you. You will have to give a reason why you want to return the product. Don’t forget to take a receipt or any proof of purchase, or gift receipt with you.
HMV Online Return Policy:
If you want to return your product via mail, you need to login to your account. You will need to provide order number, name, billing information and all other required info to complete a return label form.
Place the product in its original packaging. After receiving your product at HMV warehouse you will have to wait till 14 days to process your refund. You will have to send an email to customer service to initiate your return request online. You must provide proof of purchase to return your product at HMV.
What are the HMV return policy exceptions?
There are following exception HMV returns policy:
What is the HMV refund policy?
If you are not happy with the purchase that you made at HMV, you can get your refund. The return item must be in its original condition, it should be undamaged, unworn and unused. Customers will get their refund as the same mode of payment used for a purchase. Our goal is to expedite refunds for returned items within 5 working days.
To ensure transparency, we send an email notification once the refund is initiated. If 14 days have passed and you still haven’t received the refund, please contact us with detailed information about the returned item and proof of postage. Shipping fee and other handlings are non-returnable.
If you made a purchase by using the HMV gift card, then your refund will be issued in the form of a gift card.
What is the HMV return policy of faulty items?
If your order is damaged or faulty, you can exchange it for another item at a local hmv or fopp store or call our Ring & Reserve service at 03333 230 667. Our High street stores can only exchange online orders. If you want a refund, return the item to us. We cannot send replacement items.
What is HMV order cancellation policy?
Canceling an order with hmv.com is not possible if items have already been picked or packed. To cancel an unprocessed order, go to your ‘Order history’ and select the desired order. The complete order must be canceled, and amendments must be made.
If you don’t have a registered account or have already paid via PayPal, contact us for assistance. In stock items will automatically begin processing, so canceling at this stage is not possible. Follow the returns process once the order reaches you.
What is HMV return policy without a receipt?
If you have lost your purchase, contact our customer service department. Provide them all the necessary details such as purchase date, mode of payment method, tell about the stores the item was purchased from, total amount, and item details. We will do our best to locate the transaction of your purchase and give you a duplicate receipt.
HMV store hours:
To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator. The store hours of HMV in United Kingdom (UK) are as follows:
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 10:00 AM | 9:00 PM |
| Tuesday | 10:00 AM | 9:00 PM |
| Wednesday | 10:00 AM | 9:00 PM |
| Thursday | 10:00 AM | 9:00 PM |
| Friday | 10:00 AM | 9:00 PM |
| Saturday | 10:00 AM | 9:00 PM |
| Sunday | 12:00 PM | 6:00 PM |
Contact Details:
You can call at +44 843 221 0140 and send an email using our website.
HMV Customer Service Hours:
HMV customer service hours are 09:00 to 17:00 from Monday to Friday. Saturday and Sunday are closed.
Social Media Handles:
FAQs:
In how many days can I make a return?
You have 14 days to make a return and the product must be returned in its original condition.
Can I exchange products at HMV?
HMV offers an exchange policy. If you want to exchange the product first you need to return the product, if the item is accepted by the company, then you can place a new order. You can exchange your product in the store but you must submit the receipt.
Can I make a return of opened products at HMV?
No, HMV does not accept the return of opened products. The product must be returned in its original condition as you have received.
What happens if I receive a damaged product?
You can easily make a return if you have received damaged or wrong product, they will pay the shipping fee and other handling charges. You must contact our customer support department before returning them.
In how many days I get a refund?
Your refund will be issued within 5 working days.
Does HMV offer free returns?
No, HMV does not offer returns, you will have to pay return shipping charges.
Conclusion
In conclusion, HMV return policy is designed to make your shopping experience as worry-free as possible. With a 14-day return window, you have the flexibility to return items that didn’t meet your expectations. You can choose between two convenient options: returning items in-store or by mail. Remember to keep your original receipt, whether you made your purchase in-store, online, or by phone.
While HMV aims to process refunds within 5 working days, it’s important to note some exceptions. Gift cards, downloadable content, digital subscriptions, mystery boxes, PC games, and food and beverages cannot be returned. However, for damaged or faulty items, HMV offers exchanges at their physical stores.
If you ever need assistance, HMV’s customer service is available during weekdays to help you navigate the return process. Plus, you can stay updated on their latest offerings and news through their social media channels.
Overall, HMV strives to ensure your satisfaction, making returns and exchanges straightforward while providing transparency in their policies.
