Sam's Club Return Policy

Sam’s Club Return Policy 2024 | The Ultimate Guide

If you are unsatisfied with the products you purchased, you can return them using Sam’s Club Return Policy within 90 days. You can return the items online through mail or by visiting Sam’s Club store. You must bring the original sales receipt to return almost any items. You must return the packaging, such as boxes, warranty cards, manuals, and parts or accessories that come with the item.

Details of Sam’s Club Returns:

WebsiteSams Club
Return PeriodNo Limit
Refund MethodOriginal Payment Method
Return MediumsMail, In-Store
Customer Support HoursMonday- Saturday: 7:00 AM-11:00 PM CST
Sunday: 10:00 AM-8:00 PM CST
Phone Support(888) 746-7726

Sam’s Club Return Timeframe:

There is no time limit for most of the return items unless they are listed below:

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Within 90 Days

The products that you need to return within 90 days are:

  • Electronics
  • Major Appliances

Within 30 Days

The products that you need to return within 30 days are:

  • Commercial Heavy Equipment
  • Motorsports Items

Within 14 days

The products that you need to return within 14 days are:

  • Prepaid Cell Phones
  • Postpaid Cell Phones
  • No Contract Cell Phones

Sam’s Club Refund Policy:

You must return your items to Sam’s Club before their final return time. The refunds will be made in the original payment form. If you used cash to purchase your item, the refund will be issued in cash. If you make a purchase with a credit card, the refund will be issued back to your credit card account. The refund will be issued to the same account you purchased the online order.

Sam’s Club Bulk Items Returns:

No bulk items at Sam’s Club are eligible for return. Unless you receive the bulk items in a damaged or defective form, only then can they be replaced. You need to submit the evidence in the form of photos for the damage report within 72 hours of receiving the delivery. Sam’s Club says Bulk comprises ten or more units purchased within 24 hours

Sam's Club Returns

Sam’s Club Return Exceptions:

The following is the return exceptions at Sam’s Club:

  • Gift Cards and Prepaid Cards
  • Tickets
  • Custom-Made Items such as Personalized Gifts and Photos
  • Sam’s Club Wholesale Trading Program Purchases
  • Prescriptions

You need to contact customer service to check whether you can return the following item:

  • Spirits, Beer, and Wine
  • Eyeglasses
  • Cigarettes and Tobacco
  • Automotive Tires
  • Batteries
  • Heading Aids

Methods to Return at Sam’s Club:

The following is Sam’s Club’s return methods for their customers for easy and flexible returns.

Sam’s Club Return Policy Online:

You cannot return your items purchased from Sam’s Club via mail. Follow the given steps to make a return for Sam’s Club items via mail:

  • Head to Sam’s Club’s official website.
  • Login to your account.
  • Go to the Order Details.
  • Select the items you want to return and mention the reason for it.
  • Print the return shipping label and attach it to the package.
  • You must also return any accessories or packing slips that come with your package.
  • Drop off your package at the nearest UPS location.

In-store Returns:

You can use the Store Locator on the Sam’s Club website to find the nearest store. You can return your items to a Sam’s Club store within its return date. Pack your items and take them to the store. Make sure to bring an original sales receipt with your returned items to the store. Talk to a store associate, and they will help you with the return process. You will receive the refunds based on the type of payment you used.

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Sam’s Club Delivery and Shipping Policy:

The item’s weight, size, and shipping and delivery methods define the cost of shipping. You will be shown the cost of shipping in your cart. The following are the shipping and delivery methods provided by Sam’s Club:

  • The Standard Shipping will arrive in 3-5 business days.
  • The Express Shipping will arrive in 1-2 business days.

Sam’s Club Gift Card Policy:

You would see a wide range of Gift Cards offered by Sam’s Club. You can choose the Gift cards that match your budget. The amount of gift cards ranged between $25 and $100. You can also buy a gift card for $10. Sam’s Club offers free shipping for gift cards. You can choose between a physical gift card or a digital gift card. If you order a digital gift card, it will be delivered to you in no time via email.

Sam’s Club Return Policy without Receipt:

Sam’s Club recommends its customers have an original sales receipt or a printed order to make the return and refund process faster. But if you don’t have the receipt, Sam’s Club will try its best to return and refund your items without it.

Sam’s Club Order Cancellation Policy:

If you were unable to cancel your order, you can return your items. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

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Sam’s Club Return Policy for Damaged Items:

If you receive a faulty, defective, or damaged item, you can contact the Sam’s Club customer service team as soon as possible. You can return the items through your online account or contact the customer service team for further assistance. You will be refunded the cost of your item as well as the shipping and handling fees.

Sam’s Club Store Timings:

You can go to the Store Locator on the Sam’s Club website to learn about the store hours and location of the nearest Sam’s Club store to you.

Sam’s Club Customer Service Hours:

You can contact the Sam’s Club Customer Service team from Monday to Saturday from 7 am to 11 pm CST and Sunday from 10 am to 8 pm CST.

Sam’s Club Contact Details:

You can contact the Sam’s Club Customer Service team at their website by having a live chat with the customer service agent. You can also call the customer service team at (888) 746-7726.


The only items that can be returned after 30 days are electronics and major appliances.

No, you cannot return your club purchase through the online process.

Yes, you can live chat with a customer support agent at Sam’s Club’s website.

If you purchased the items in cash, you will receive the refunds immediately at the store. However, online purchases or credit card refunds might take a few days.

Sam’s Club recommends having a receipt to make the process easier, but they will try their best to process your refund without a receipt according to Sam’s Club Return Policy.

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