Hebeos Return Policy 2023 | Guide to Easy Refunds & Returns
Discover hassle-free Hebeos return policy and learn how to get refunds or returns within 30 days. Get the details on their online return process and more.
Hebeos Return Policy:
Hebeos has a generous return policy to the customers so that the customers can have a pleasant return experience. They will not allow you to only return your product but the Hebeos facilitate the refund or exchange policy. If you change your mind and want to return your purchase.
You should contact the Hebeos customer service department within 14 days of purchase. You are allowed to make a return within 30 days of purchase. The product must be returned in its original condition as you have received.
Details of Hebeos Returns:
| Information | Details |
| Website | Hebeos |
| Return time | 30 days |
| Return medium | Online |
| Exchange | NA |
| Refund method | Original Payment Method |
| [email protected] |
Hebeos Return Method:
It does not have a physical location because Hebeos is an online retailer. So the only way to return your product is via email.
Hebeos Return Policy Online:
You need to contact the Hebeos customer service department within 14 days of receiving the product. To get a return form you will need to contact the customer service department and provide them all the necessary details of your order number, email, address, and name and print the prepaid shipping label.
They will send you a shipping label via an email. Place the item securely in the original package with a copy of your packing slip. Ship your items back at Hebeos warehouse and affix the return label on the top of the box. Drop off your package at the UPS drop-off location or any carrier location of your choice.
To make a successful return at store or online, customers make sure that the item is in its original condition, unused, and unworn, and there should not be any fault to it. Product must be in that condition as it was received.
Hebeos Gift Card Policy:
You need to redeem your Gift card code for purchasing when you are checking out. Your gift card balance will be credited to your purchase. If there is no sufficient balance on your gift card or the product’s price is more than your gift card’s balance then you will have to select another payment method to pay the remaining balance. If you made a purchase using the Gift card then you are not eligible to make a return of those products.
Hebeos Return Policy Conditions:
Hebeos Refund Policy
If you are not happy with the purchase, then Hebeos allows you to return your product. If you make a return and your product complies with the Hebeos return policy then you can ask for a refund. Refunds will be issued in the form of the original payment method within 10 to 15 business days. Refund process can vary depending on the payment method used by the customers. Original Shipping, return shipping fee and other handling charges are non-refundable.
Hebeos Exchange Policy:
Unfortunately, Hebeos does not offer an exchange policy. As Hebeos has no ready-made dresses or the product that can be sent to you in exchange for your order because all the items are made-to-order. There is no extra product for replacement because all new orders are subject to the current production period. If you need more assistance, please visit our website or contact the customer service department.
Hebeos return policy Exception:
There are following products that cannot be returned or exchanged at Hebeos:
Hebeos Order Cancellation Policy:
You can cancel your product until the tailoring process has not begun. Once it’s started you cannot cancel your order because our dresses are made to order. After placing your order there is limited time to cancel your order if your mind is changed about dress but once it’s processed you can’t cancel.
Hebeos Faulty Items Return Policy:
If your items are defective, or damaged during the shipping or by mistake you get a wrong product then you will be able to get a full refund. You must get “proof of damage” documentation if you believe that items were damaged during delivery. It must be included in your return package.
Hebeos Return Policy Without a Receipt:
As Hebeos is an online retail store, there is no need to provide paper receipts. Order confirmation email or packaging may act as proof of purchase. They may help you to return your purchase. You are allowed to make a return without a receipt until you have a confirmation email.
Hebeos Contact Details:
You can contact Hebeos through their official website, the company has a contact form that you can fill out to contact the company’s customer service representative. Send them an email at [email protected]. You will get a response within 24 hours after contacting them.
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FAQs:
What is Hebeos Return Policy?
Hebeos has a very straightforward return policy, you must return your product within 30 days of purchase. The product must be returned in its original condition.
In how many days can I receive a refund at Hebeos?
Refunds may complete about 10 to 15 business days. Refunds will be issued in the original payment method, so refund time depends on your bank account.
Can I return damaged products?
If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.
Does Hebeos Offer Exchange?
No, as per Hebeos return policy you are not allowed to make an exchange at Hebeos.
What payment method does Hebeos accept?
Hebeos accepts credit cards, PayPal and bank transfers.
Does Hebeos offer custom sizes for its dresses?
Absolutely yes, they offer custom sizes for their dresses. You can order your dress how you want.
Conclusion
In conclusion, Hebeos offers a customer-friendly return policy that ensures a seamless experience for shoppers. With a 30-day return window and straightforward guidelines, returning or refunding your purchase is a breeze. Whether you shop online or have questions about their return process, Hebeos’ policy is designed to make your satisfaction a top priority. So, shop confidently knowing that Hebeos has your back when it comes to hassle-free returns and refunds.
