Ted Baker Return Policy

Ted Baker Return Policy 2024 | All Details You Should Know

If you are unsatisfied with your purchase, whether it’s online or in-store, Ted Baker Return Policy aceepts your returns easily. You have a 30 days return window to return your items from the purchase date or delivery date. Ted Baker wants its customers to always choose the right project items.

You must bring the original sales receipt with your returned items. Ted Baker has the right to deny or limit any exchanges or returns. Make sure that your product is not damaged and unworn. The product must be in its good and sellable condition.

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Details About Ted Baker Returns

Information Details 
Website Ted Baker
Return time 30 days 
Return medium In- Store & Online 
Exchange method In store 
Refund method Original payment method 
Contact +44 (0) 808 178 7366

What are the return methods at Ted Baker?

To return a product to Ted Baker, customers can choose to bring back their product by mail or in person at any outlet stores. Purchases from Ted Baker’s outlet stores must be returned to one of Ted Baker’s outlet stores.

Ted Baker Returns

Ted Baker In-store Return Policy

If a customer wants to return a product at the store, first you need to locate the nearest Ted Baker Store. To in-store return, the customer has to bring the product back to the nearest store along with all original receipts. You can directly contact the Ted Baker’s store by calling or sending an email to inform them about the return.

If your return request is not rejected then the store will process your exchange or credit your refund to the original payment method. You can reach out to the help desk for further details to make a return at the outlet store. Make sure that your item is resaleable and in good condition.

There are the following products that can’t be returned to the store according to Ted Baker Return Policy. You should return them via mail:

  • Ted Baker nightwear
  • Rugs
  • Bridal dresses 
  • Jewelry

Ted Baker Online Return for UK customers

  • You need to start your return through their online portal.
  • You have to provide the return details, like order number, email address and zip code.
  • You will get a confirmation email that includes a return label. Download it and print it out.
  • Pack your product and don’t forget to affix the return label on the top of the package. 
  • Drop them off at your local drop off location.

Remember That

You will have to pay £3 as a return shipping charges.

Ted Baker International Return Policy

If you are an international customers and wants to return your product you need to follow the given guidelines:

  • You need to provide the return code for all the ordered items that you want to return. You can see the return code of all the ordered items from the back of the invoice.
  • You have to pack the returned items with the delivery note. Pack the product securely.
  • Use the reliable and trackable service to mail your product back to Ted Baker, because you are responsible if the items are lost or damaged during the return transit.

Send the package at the given address:

XPO Logistics
Fernhook Avenue
Derby Commercial Park
DE21 7HW

Ted Baker Exchange Policy

To facilitate a smooth exchange process, please be sure to return to the Ted Baker mainline store that works in your purchase currency. When exchanging items purchased at Ted Baker store (excluding outlets and concessions), please bring your receipt, which will allow you to exchange the item for another product or receive a gift card.

To qualify for an exchange, please return your items in their original condition, unworn and unused, with all tags, labels and packaging, exactly as you received them. Please note that the exchange must be made within 30 days of the original purchase to be eligible for the transaction. You can’t make an exchange via mail.

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Exceptions of Ted Baker Return Policy

As per Ted Baker return policy there are the following categories of items that are not eligible to return due to hygiene reasons. Ted Baker does not allow you to return the below products:

  • Personalized or any tailored items are non-returnable.
  • Personal grooming products cannot be returned to Ted Baker.
  • Ted Baker will not accept the return of earrings.

Ted Baker Refund Policy

After receiving your product, Ted Baker initiates your refund process and then verifies that either you are eligible for refund or not. Normal time period for the refund process is about 14 business days. If you mailed the product then you have to wait more than 14 days. Refunds will take place in the original method of payment you used initially.

Shipping fee and other handling charges will not be refunded. For more queries, please contact our customer support department. They will help you to issue a refund, if you’re eligible. 

Order Cancellation Policy

You need to contact customer service to check the status of your order and see if it is eligible for cancellation. If you were unable to cancel your order, you can return your items. You can follow the Ted Baker Return Policy Guidelines mentioned above in this article and start your return process once you receive the item.

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Ted Baker Gift Card Policy

Ted Baker provides eGift and physical gift cards. You can buy physical cards from the Ted Baker stores and online as well. You have to provide the required information to order an eGift card. You are not eligible to cancel, return, or redeem cash from your gift cards. In case of lost or stolen product, you will be responsible for it.

Ted Baker Faulty Returns Policy

If you received a damaged, faulty, or defective item, Ted Baker Return Policy allows you to return it. You don’t have to pay any restocking fees or return shipping fees, as it will be covered by Ted Baker. You can email [email protected] for more information. It may take one business day to get a reply.

Ted Baker Store Hours:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator.

The store hours of the Ted Baker in the UK are 10:00 AM to 8:00 PM from Monday to Saturday. Sunday timings are 12:00 PM to 6:00 PM.

Customer Service Hours

You can contact the Ted Baker Customer Service team on Monday through Sunday from 9:00 AM to 17:30 GMT.

Ted Baker Contact Details

You can contact the Ted Baker Customer Service team on their website and have a chat with their agent, or you can email them at [email protected]. You can also call Ted Baker customer support at +44 (0) 808 178 7366.

Social Media Links


Yes, you can return your cosmetic purchase but it must be sealed. There is no sign of any usage.

Yes you are allowed to make a return of online purchase at Ted Baker store but there are few products that cannot be returned to the store which are mentioned in Ted Baker Return Policy Guidelines.

You will receive your refund within 14 working days.

You have a 30 day return window, you can experience smooth return process.

No, you are not allowed to make a return of gift cards. They cannot be refunded or exchanged.

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