cat and jack return policy

Cat and Jack Return Policy 2024 | 1 Year Refund Policy with Warranty

Cat and Jack return policy allows customers to return or exchange purchases within 365 days, with or without a receipt, and offers free return shipping for online orders.

Cat and Jack is a toddler clothing line partnered with Target, the 8th largest retail shop in the US. They sell clothes and accessories for toddlers from 12M-5T and newborn babies to 24M. They provide clothing for both girls and boys. The playful accessories, such as Dinosaur handbags and cheerful messaging hair accessories, empower children to express their personalities.

Details for Cat and Jack Returns

WebsiteCat and Jack
Return Policy DaysA year
Store Support+1-800-440-0680
Online Support+1-800-591-3869
MediumsOnline, in-store
Refund DaysOnline(7-10 days), immediately if in-store

What is Cat and Jack Return Policy?

As per Cat and Jack return policy, the clothing line offers a one-year warranty for returning the items. If the items purchased are damaged or defective in any way, or if the child outgrows the clothes, Cat and Jack are ready to take them back and refund them for the total price. Even if a button falls off, you can return or exchange it.

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You need to keep your receipt with you, along with your government-issued ID. You can purchase using Target Circle Members, the Target Red Card, other most significant cards, checks, or even gift cards. If you want to exchange your item, you can exchange it with the same type of another item.

To return an item, you will need your order receipt, a packaging slip, and the credit card you used to purchase it. If you didn’t use a credit card, you would get a refund as store credit.

Cat & Jack Returns

Cat and Jack In-store Return Policy

If you would like to make a return in-store:

  • Go to the nearest Target store, which has Cat and Jack clothing line 
  • Tell the Guest Service Desk about the return you want to make at the target store, and they will help you.
  • Please bring your receipt of the item and its packing label. They will ask you about the payment method you used.
  • After verifying your item, they will make the return, refund, or give you store credit, as requested.  

Cat and Jack Online Returns

The following guidelines are for returning the order online.

  • Go to the official website of Target ‘‘ and sign in to your account.
  • Go to “My Account” and select “My Order” from the dropdown.
  • Select the items you want to return from your order and mention the valid reason for the return. Click “Return Items”.
  • Please pack the items in their original package and attach the mailing label.
  • Ship the package using the shipping service of your choice.
  • Once Target receives the parcel, they issue a refund or store credit after reviewing it.

Cat and Jack Refund Policy Timeline and Process

You will need your original receipts to refund your items so that the Customer Service agents can check your purchase history. Otherwise, you’ll get store credit equal to the lowest sale price.

If you return the item to the store, you will receive an immediate refund. It will take two days if you use a Target Red Card. Using any third-party credit card will take five days to process the refund. If you requested a refund online, it would take approximately 7-10 days.


Eligibility of Cat & Jack Return Policy

Although Cat and Jack have leniency for one-year returns, you must provide proof, like a physical receipt, Target Circle, or Target Red Card, of the items you want to return or exchange.

Gift Cards Policy of Cat and Jack

If you select ship-to-house delivery for your order, the gift card will be shipped individually. If you choose to pick up your item at the shop, your gift card will be mailed to you after you have completed the eligible transaction. Mobile gift cards and eGift vouchers are non-refundable. If you return the product by mail while keeping the gift card, you will be refunded the item’s value less the Target discount.

Time Duration of Cat and Jack Exchange Policy

You must have an original receipt to exchange an item at Cat and Jack. If you do not have the original receipt or the item, or if the item you want to exchange it with is unavailable in the store, you will get store credit for the item amount.

Cat and Jack Delivery and Shipping Policy

According to the Cat and Jack policy, you can avail yourself of the shipping and delivery facilities in three ways.

  • Same-day delivery: Your order will be at your doorstep with same-day delivery. You can purchase the Shipt membership at the checkout by paying $9.99 per delivery.
  • Order Pickup: Order your items and go to the store to pick them up.
  • Drive Up: It is only available in the Target app. You can order using this app, which will be delivered to your car.
  • Free 2-day ship: Shop as much as you want and get 2-day shipping when you spend $35 or use your Target RedCard.

Exceptions and Restrictions

There are no particular restrictions on Cat and Jack return policy. You can return your items anytime, even if they are defective within a year, for a full refund. After a year, you can get a refund through store credit. You can exchange or swap your items as per the policy.


Warranty Policy of Cat and Jack

Cat and Jack are firm believers in how they manufacture their clothing. They provide a complete return warranty for a year. The warranty covers the following:

  • Shrinkage after washing
  • Peeling/fraying graphics
  • Outgrown sizes
  • Holes
  • Tears
  • Other reasons for dissatisfaction.

Since kids keep growing through their young age, it saves parents a lot of money by returning, refunding, and exchanging the items.

Contact Information

You can contact Cat and Jack at:

Type of PurchasePhone Number
Online Purchases1-800-591-3869
Store Purchases1-800-440-0680
Relay Service711


You can get store credit or exchange an item, but you can only get a full refund with a receipt.

For one year from the date of purchase, the Cat & Jack warranty covers material flaws. You can return the apparel for a refund or swap it even if a button comes off.

You can return it to any Target store carrying the Cat and Jack clothing line. You can also return it online with a prepaid shipping label. You need your original receipt, a government-issued ID, and the products you want to return.

No, you don’t need to provide tags to return your order. Each item from Cat and Jack clothing has SKU numbers inside. You only need a receipt or the payment method you used.

If your product has a defect, you can return it for a full refund or exchange it for another or the same item if you have the receipt.

Yes, you can return Cat and Jack’s gift anytime within a year for a full refund. If you don’t have the receipt for the item, you will get store credits for it.

Yes, the other Target brands have the same warranty and policy as Cat and Jack. You can return an item within a year for a full refund.

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