Peloton Return Policy

Peloton Return Policy 2023 | Refunds Made Easy with Peloton

Discover the ins and outs of Peloton return policy. Get the lowdown on refunds, exchanges, and the 30-day trial period. Make your Peloton experience worry-free.

What is Peloton Return Policy?

Peloton follows a standard return policy. The site states that customers can return their Peloton bike for a full refund within 30 days of delivery if they are unsatisfied. Peloton requires the bike to be in a like-new condition for the return to be accepted. If you’re not satisfied with your purchase of a new Peloton product, you can request a refund within 30 days of delivery for any of the Peloton Bike, Peloton Bike+, Peloton Tread, Peloton Guide, or Peloton Row.

Information Details 
Return time30 days
Return medium Online 
Refund method Original payment mode
Exchange Period30 days
Contact 855-662-7356
Peloton Return Policy

Peloton Trial Period:

The company provides a 30-day home trial for first-time purchasers of its new Peloton Products, including Peloton Bike, Peloton Bike+, Peloton Tread, Peloton Row, and Peloton Guide, allowing a full refund on the product, certain accessories, and membership payments made during the trial. The Home Trial Terms and Conditions provide further details, but it’s important to note that interest paid to Peloton’s third-party financing partners won’t be refunded upon product return.

Peloton Return Policy condition:

The terms outlined apply to Peloton Accessories purchased outside a Home Trial.

  • The item must be returned with all hang tags attached and proof of payment provided.
  • The following items, such as shoes, water bottles, and in-ear headphones, cannot be returned or exchanged if they have been worn or used.
  • The policy requires that all returned products should be shipped in their original packaging.
  • Accessories purchased in-store or online can only be returned for a refund within 30 days of purchase or delivery.
  • Peloton is not liable for packages lost in transit without proof of tracking.
  • Purchase refunds will only be credited back to the original card.

What is Peloton Exchange Policy:

They offer a 30-day exchange policy for shoes that are incorrectly sized upon purchase. To exchange shoes, contact Support and fill out a form. A prepaid return label will be sent for the shoes to be returned. We will promptly ship the correct size of your shoes upon receipt. The shoes must be returned in their original, unworn condition within 30 days of delivery. If you need more assistance, feel free to contact the customer service department.

What is peloton Refund Policy?

The Peloton Refund Policy is currently the same as the return policy. Peloton refers to the entire process as a “free trial period.” To receive a full refund, you must return your Peloton bike or merchandise within 30 days of delivery. The refund process is subject to the specified time frame, and attempts to return the item outside of this time frame will result in no refund. The refund period is expected to be within 5-7 days. The refund method refers to the method of payment used to issue a refund.

What is Peloton Return Policy for bikes?

The Peloton website offers a return process for unsuitable Peloton bikes, which can be initiated by calling their hotline at 1-866-679-9129 or via online chat at A representative will inquire about your availability for a convenient time to arrange the pickup of your Peloton bike during your conversation.

What is Peloton Return Method?

To return your order, you need to fill out the form that came with your purchased or ordered item. Fill out the form and enclose it in your package. You can also swap your orders for a refund and then place an order for a new item. The following are Peloton’s return methods for their customers for easy and flexible returns.

Peloton return policy Online :

Follow the given steps to make a return for Peloton items via mail:

  • Head to Peloton’s official website.
  • Login to the Returns Portal.
  • Click on “Start Return” to start your return.
  • Provide the required information, such as the order number, email, and last 4 digits of your phone number.
  • Select the preferred option of return and print the return shipping label.
  • Pack your items securely in a package. If you do not have a package, you can pack your items in something that is sealable, non-see and waterproof.
  • Drop off your items at the nearest post office. Keep the proof of purchase for tracking purposes.
  • A confirmation email will be sent to you once Peloton receives your returned items.

What is Peloton Return Policy after 30 days?

After 30 days, you cannot return your Peloton merchandise for a full refund. To return Peloton bikes and other merchandise, ensure to do so before the 30 day period has elapsed, as this applies to all Peloton products. The website allows bike returns after 30 days, but requires a $250+ shipping fee for bikes and $300+ for treads.

What is Peloton Return Fee?

Peloton provides free returns within a specified time frame, as stated on their website. Due to the size and weight of their bikes, they do not refund users for any shipping fees they may have paid for their delivery. The Peloton home trial offer is not applicable to residents of Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, or other locations accessible only by ferry, indicating that the purchase is not returnable, regardless of the time frame, in these geographically restricted areas.

The Peloton site states that Home Trial is not available for deliveries in remote areas or select areas in Ontario, Saskatchewan, Edmonton, Manitoba, Alberta, British Columbia, Quebec, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, New Brunswick, Nunavut, Yukon, and the Northwest Territories in Canada.

What is Peloton Return Policy Exception?

  • Peloton is not liable for lost packages without tracking proof, and refunds for Peloton Guide will only be credited back to the original payment method.
  • Peloton reserves the right to refuse a refund or charge additional restocking fees for returned products in damaged, missing, or abusive conditions, at its sole discretion.
  • If your Peloton Product is returned in damaged or missing condition, you may be charged an additional restocking fee.
  • Peloton is not liable for any bank charges or delays in refunds, and is not responsible for weather-related issues, incorrect addresses, or circumstances beyond its control, such as weather conditions.

Peloton Contact details:

Our Commercial Support team is available to assist you with your Peloton Bike in a commercial setting, either by phone at 855-662-7356 or via email at [email protected].

Peloton Customer Service hours:

Peloton customer service team is available, from 6 AM to 12 AM ET.

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In how many days can I get a refund?

The Peloton site states that a refund will be issued within 5-7 business days of receiving your package.

Can I Return used products to Peloton?

Peloton products can be returned within a 30-day home trial grace period after use, provided they are returned in like-new condition and no damage has occurred. Any damage will result in a restocking fee.

Can I return damaged products?

If you received a damaged or defective product by the company then you can make a return of the damaged product. Otherwise, you are not eligible to return the damaged product.

What is Peloton Order cancellation policy?

You can cancel your order before delivery and receive a refund by visiting the order status page, which can be accessed by checking your order confirmation email.


Peloton return policy is designed to provide customers with peace of mind and confidence in their purchases. With a generous 30-day trial period, the company stands by its products and offers a full refund for those unsatisfied. It’s important to ensure that returned items are in like-new condition and adhere to the specified guidelines. While Peloton’s policy is customer-friendly, it’s crucial to be well-informed and take advantage of the trial period to make the most of your Peloton experience. With this knowledge, you can shop and ride with confidence, knowing that Peloton has you covered.

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