Cole Haan Return Policy 2026 | Refund Time & Shipping Fees
Cole Haan return policy is rather straightforward and stipulates that items must be returned within 30 days if they are unwanted or defective. You have 30 days from the date of purchase to return unworn and unaltered merchandise.
 Customers will receive a refund based on the original form of payment, minus a $7.95 shipping fee if your return is authorized after 14 days from your shipment date. Returns authorized within 14 days of the original shipment date will not be charged return shipping fees.
Furthermore, the business had the right to refuse any item due to business regulations. All returned goods must be undamaged, unworn, and packaged in their original packaging. You will receive a refund of the purchase price in the original mode of payment for all qualifying returns.
Return Peried
30 Days
Exchange Time
30 Days
Refund Process
2-3 Days
Shipping FEE
Non-refundable
About Cole Haan
Cole Haan is an American brand known for its stylish and high-quality shoes and accessories. It was founded in 1928 in Chicago by Trafton Cole and Eddie Haan. The company started as a men’s footwear label and has since expanded to include women’s shoes, bags, outerwear, and other accessories.
Over the years, Cole Haan has become famous for blending traditional craftsmanship with innovative technology, such as their Nike Air technology in dress shoes. Today, Cole Haan products are sold worldwide, combining classic style with modern comfort.
Additional Information:
| Information | Details |
| Website | COLE HAAN |
| Return time | 30 days |
| Return medium | In Store & Online |
| Exchange | Available |
| Refund Method | Original mode of payment |
| Contact | 1 800 695 8945 |
What are Cole Haan Return Policy Conditions?
You should be extremely careful of the following items before returning them to the company:
Cole Haan Return Method:
Customers may return online orders to Cole Haan or visit a Cole Haan shop in their area under the company’s return policy. To return your Cole Haan purchase, use one of the options below.
Cole Haan In Store Return Policy:
If returning the item in person at the closest store, the following simple steps should be followed:
Note: As per Cole Haan return policy, purchases made outside of the United States are not eligible for return processing at American stores. You have to go back to the store where you made your purchase within the nation.
Cole Haan Return Policy Via Mail:
Cole Haan offers you an additional choice: mailing the products back. You have the option to return the items by mail if you would rather not visit your nearby store.
Once you have visited the company’s website, you must take the following actions:
For products purchased on www.ColeHaan.com, original shipping charges and any shipping taxes are non-refundable. Please allow 2-3 business days to process your return once received at our warehouse. You will receive a refund based on the original form of payment, minus a $7.95 shipping fee if your return is authorized after 14 days from your shipment date (and within the 30-day policy). Returns authorized within 14 days of the original shipment date will not be charged return shipping fees.
Cole Haan Refund Policy:
After it arrives at their warehouse, the Cole Haan staff will handle your return in two to three days. After approval, they’ll start the process of returning money to the original payment method you used. Posting of the credit to your account will take about one billing cycle. The billing process involves a one-time cycle, with a refund period and method based on the original mode of payment.
The company offers a refund in the form of the original payment, which may take up to one billing cycle, but shipping and handling costs are not refundable.
Cash delivery typically takes 2-3 business days.
PayPal refunds take 2-3 business days to be credited to the PayPal account, while eGift cards can be refunded within the same timeframe.
Cole Haan Return Policy Without Receipt
Cole Haan requires a proof of purchase for all returns. If you don’t have the receipt, you may not be eligible for a refund. However, if the purchase was made online or with a registered account, you can check your email for an order confirmation or log into your Cole Haan account to retrieve purchase details. Some stores may offer store credit instead of a refund, but this is at the store’s discretion.
Quick Overview
| Receipt Required | Yes (in some cases it not required) |
| Restocking Fee | No |
| Refund / Exchange | Return or exchange at customer’s option |
| Original Packaging Required | No |
| Probability of Success | Medium |
| Conditions | Unwashed/unworn/not altered/not used |
| Exceptions | Gift Cards |
| Return Shipping Fees | Yes |
Cole Haan Exchange Policy:
The Cole Haan return policy’s 30-day return window and terms apply to exchanges as well. You can get a free exchange at any shop or via mail if you’d like a different color, size, or style. You can start a return on the Cole Haan returns portal or bring your item to the store. The exchange method is available both in-store and online.
The exchange process is completed in three simple steps. First, choose the exchange item and return the original product. Second, once the return shipment is on its way to the warehouse, the customer will receive an invoice email to pay for the exchange order. Finally, the refund is issued after the warehouse receives the returned item or once the exchange order payment is completed, whichever happens first.
Shipping and Delivery Info:
Orders Shipping to a United States rates are given below:
| Shipping Type | Charges | Delivery Timings |
| UPS Ground | Orders over $99: Free Orders under $99: $9.95 | 5–7 Business Days |
| UPS 2-Day | $15.95 | 2–3 Business Days |
| UPS Overnight | $24.95 | 1–2 Business Days |
| APO/FPO | $5.00 | 30–45 Business Days |
Cole Haan currently offers international shipping to select countries through their partner Global-e. For a list of all countries currently supported click here.
Cole Haan Gift Return Policy:
Yes. You are permitted to return gift purchases made from their retail shop or Colehaan.com. You can either visit the store or return an online gift purchase via mail. A packing slip is required when returning online gift purchases to a retailer. Cole Haan will credit your original payment method.
If you choose to exchange your Colehaan.com gift purchase, call their customer service at 800-695-8945. To return a gift, you must provide the information such as Order number or purchaser’s name Address Phone number.
Cole Haan Contact Details:
Cole Haan team will respond within one business day at 1-800-695-8945 from 9:00 AM – 8:00 PM ET Monday-Friday; 10:00 AM – 6:30 PM ET on weekends., if needed. They look forward to assisting you.
Cole Haan Store Hours
You can use the Store Locator on cole haan website to find the nearest store to you.
Social Media Handles
FAQs
Does Cole Haan refund shipping fee?
No, refunds on shipping charges for online purchases are not covered by the Cole Haan return policy. Only the product’s purchase price and tax amount are refundable.
In how many days will i get a refund?
If you return an item to a store, you will receive an immediate refund. However, refunds for online returns may take up to 2-3 days to process. Depending on your bank, it could take an additional billing cycle.
What is Cole Haan Return Policy without a receipt?
Sure, why not? You are permitted to return things without a receipt. You will be charged the following fees for returns or exchanges performed without a receipt. Without a receipt you can Exchange your item for another item Or You will receive store credit for your purchases.
Can i return store purchases to Cole Haan via mail?
No, any purchase made at a Cole Haan retail or outlet store must be returned to the retailer. You cannot return these using a courier service.
How do I cancel or modify my online order?
Cole haan cannot modify or cancel your order or address once placed. Please review your order carefully before submitting to ensure all information is correct. If needed, you may request a return after delivery.
Do you offer price adjustments?
A one-time price adjustment will be given if your purchase meets following criteria:
Within 14 days of your online or store purchase, the price of the item was reduced from the final price you paid. Your online order was shipped to either the US or Canada. The item is currently available in the same size/color originally purchased. The item was not purchased as Final Sale.
Conclusion
Understanding Cole Haan returns policy empowers shoppers to navigate returns seamlessly. Whether returning online or in-store purchases, knowing the steps, timelines, and nuances ensures a smoother experience. Remember, adhering to guidelines, utilizing proper channels, and being aware of extended holiday return periods can make the return or exchange process hassle-free. Mastery of these policies transforms the return journey into a stress-free and rewarding aspect of your shopping endeavors with Cole Haan.
