Cole Haan Return Policy

Cole Haan Return Policy 2024 | User Guide to Easy Returns

Cole Haan return policy is rather straightforward and stipulates that items must be returned within 30 days if they are unwanted or defective. You have 30 days from the date of purchase to return unworn and unaltered merchandise.

Furthermore, the business had the right to refuse any item due to business regulations. All returned goods must be undamaged, unworn, and packaged in their original packaging. You will receive a refund of the purchase price in the original mode of payment for all qualifying returns.

About Cole Haan

Cole Haan is an American brand known for its stylish and high-quality shoes and accessories. It was founded in 1928 in Chicago by Trafton Cole and Eddie Haan. The company started as a men’s footwear label and has since expanded to include women’s shoes, bags, outerwear, and other accessories.

Over the years, Cole Haan has become famous for blending traditional craftsmanship with innovative technology, such as their Nike Air technology in dress shoes. Today, Cole Haan products are sold worldwide, combining classic style with modern comfort.

Additional Information:

Information Details 
Return time 30 day s
Return medium In Store & Online 
Refund Method Original mode of payment 
Contact 1 800 695 8945
Cole Haan Return Policy

Cole Haan Holiday Return Policy:

Over the holiday season, Cole Haan extends its return policies. In accordance with Cole Haan holiday return policy, you have until January 18th to return any purchases you made between November 17 and December 18. Please visit their returns portal to obtain approval before January 7th for online returns. Following that, the goods have until January 18 to arrive at their warehouse.

Cole Haan Return Policy Condition:

You should be extremely careful of the following items before returning them to the company:

  • Bring the unworn item in the packaging it came in.
  • Only goods bought in-person and via the company website are eligible for returns.
  • Send the goods back to the original retailer if you made your purchase somewhere else.
  • Only Cole Haan full-price retail stores are acceptable for returns if you made your purchase there.
  • Your return should be made solely to the outlet if you bought from them.

Cole Haan Return Method:

Customers may return online orders to Cole Haan or visit a Cole Haan shop in their area under the company’s return policy. To return your Cole Haan purchase, use one of the options below.

Cole Haan In Store Return Policy:

If returning the item in person at the closest store, the following simple steps should be followed:

  • Go to the company’s website and use the shop location feature.
  • Once you know which store is closest to you, go there and approach the customer service counter.
  • In exchange, the person behind the desk will assist you.
  • The original form of payment is the only one that will be used to process the refund, so you should have it handy.
  • Along with the original box and receipt, the product must be returned in its original condition.

Note: As per Cole Haan return policy, purchases made outside of the United States are not eligible for return processing at American stores. You have to go back to the store where you made your purchase within the nation.

Cole Haan Return Policy Via Mail:

Cole Haan offers you an additional choice: mailing the products back. You have the option to return the items by mail if you would rather not visit your nearby store.

Once you have visited the company’s website, you must take the following actions:

  • visit the Cole Haan online returns page.
  • Enter your order number and email address now.
  • Select which order items you would like to return.
  • Print your pre-paid return label by following the instructions.
  • Once the items are packed and your label is attached, use UPS to send them to their warehouse.

Cole Haan Refund Policy:

After it arrives at their warehouse, the Cole Haan staff will handle your return in two to three days. After approval, they’ll start the process of returning money to the original payment method you used. Posting of the credit to your account will take about one billing cycle. The billing process involves a one-time cycle, with a refund period and method based on the original mode of payment.

The company offers a refund in the form of the original payment, which may take up to one billing cycle, but shipping and handling costs are not refundable.

Cash delivery typically takes 2-3 business days.

PayPal refunds take 2-3 business days to be credited to the PayPal account, while eGift cards can be refunded within the same timeframe.

Quick Overview

Receipt RequiredYes (in some cases it not required)
Restocking FeeNo
Refund / Exchange Return or exchange at customer’s option
Original Packaging Required No
Probability of Success Medium
ConditionsUnwashed/unworn/not altered/not used
ExceptionsGift Cards
Return Shipping FeesYes

Cole Haan Exchange Policy:

You must email the company the information about the item you want to buy in order for the items to be exchanged. Upon receiving your return, the company will proceed to process the goods and issue a shipping confirmation email to you. With orders placed through PayPal, Affirm, and Amazon, exchanges are not permitted. Instead, you must return the item to receive a refund in your account.

The Cole Haan return policy’s 30-day return window and terms apply to exchanges as well. You can get a free exchange at any shop or via mail if you’d like a different color, size, or style. You can start a return on the Cole Haan returns portal or bring your item to the store. The exchange method is available both in-store and online.

Cole Haan Gift Return Policy:

Yes. You are permitted to return gift purchases made from their retail shop or You can either visit the store or return an online gift purchase via mail. A packing slip is required when returning online gift purchases to a retailer. Cole Haan will credit your original payment method.

If you choose to exchange your gift purchase, call their customer service at 800-695-8945. To return a gift, you must provide the information such as Order number or purchaser’s name Address Phone number.

Cole Haan Contact Details:

Cole Haan team will respond within one business day and is available 24/7 at 1-800-695-8945, if needed. They look forward to assisting you.

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Does Cole Haan refund shipping fee?

No, refunds on shipping charges for online purchases are not covered by the Cole Haan return policy. Only the product’s purchase price and tax amount are refundable.

In how many days will i get a refund?

If you return an item to a store, you will receive an immediate refund. However, refunds for online returns may take up to 2-3 days to process. Depending on your bank, it could take an additional billing cycle.

What is Cole Haan Return Policy without a receipt?

Sure, why not? You are permitted to return things without a receipt. You will be charged the following fees for returns or exchanges performed without a receipt. Without a receipt you can Exchange your item for another item Or You will receive store credit for your purchases.

Can i return store purchases to Cole Haan via mail?

No, any purchase made at a Cole Haan retail or outlet store must be returned to the retailer. You cannot return these using a courier service.

Does Cole Haan offer free returns?

Yes. Cole Hann does not charge return shipping fees for in-store or online returns. All returns and exchanges are free of charge. You can also return some select items to your local UPS shop.


Understanding Cole Haan returns policy empowers shoppers to navigate returns seamlessly. Whether returning online or in-store purchases, knowing the steps, timelines, and nuances ensures a smoother experience. Remember, adhering to guidelines, utilizing proper channels, and being aware of extended holiday return periods can make the return or exchange process hassle-free. Mastery of these policies transforms the return journey into a stress-free and rewarding aspect of your shopping endeavors with Cole Haan.

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