Lids Return Policy

Lids Return Policy 2024 | 90 Days Timeframe

If you are not satisfied and want to return the product, Learn about their easy return process for items. To return an item from Lids, you can do so either online or in-store. Lids have a 90-day return policy. The return must be in its original condition along with its tags.

Details of Lids Returns

Information Details 
Website Lids
Return time 90 days
Return medium In Store & Online 
Refund mode Original Payment method
Contact Number 855-438-3076

Lids Holiday Return Policy

They have implemented a holiday return policy for orders placed between November 15, and December 31 to guarantee a positive shopping experience. Holiday purchases made between specified dates can be returned up to 150 days after the item’s ship date for a refund.

Lids Returns

Lids In Store Return Policy

You can use the Store Locator given to find Lids Outlet’s store near you. You can bring your items in-store within 90 days of purchase. Pack your item in its original box and bring it to the store. Make sure they are unworn with all tags intact. Talk to a store staff member for help with your return. They will gladly help you with the return process.

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Lids Online Return Policy

To return an order shipped within the United States, click on the “Track My Order” link at the top of the company’s official page. To return products or items to Lids, follow these simple steps:

  • Visit their official website and go to the return section.
  • To proceed, simply enter your order number and click on the “continue” button.
  • To view order details, click on “View Order Details”, enter your email address, and then click “Continue”.
  • The next screen displays the items in your order, listed with their price and size details.
  • You have to select the return items and provide a valid reason. 
  • You will have the option to select the return option of your choice.
  • To initiate a return, click on the process return button and a summary breakdown of your return details will be provided. A confirmation message will then appear, confirming the successful return.
  • Mail the items back to Lids using authentic courier service. If you ship the product then you have to pay return shipping charges.

Lids Manufacturer Direct Return Policy

Manufacturer direct items are shipped directly from the manufacturer. The company offers shipping within the United States, but only select items can be shipped internationally, and orders with in-stock items may arrive separately. The item can be returned within 30 days of shipping, and for US orders, a $9.99 fee is deducted from the refund for return shipping, unless the return is due to an error on their part.

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Lids Return Policy Exception

There are the following lids return policy exception:

  • Items appear worn, washed, or used.
  • Non-returnable items: trading cards, encapsulated, loose, boxed items, games, vintage, customized items.
  • Gift cards or certificates.
  • Sanitary lining removed from undergarments.
  • You are not eligible to return damaged products.
  • The products that have been altered by the customers are not accepted for return.
  • Returns with holes.
  • If your return item has stains then your return will be rejected.
  • Returns without attached tags or original materials.

Lids Refund Policy

A refund can take 2-7 business days to reflect on the original payment method used at checkout. The refund process will be confirmed via email once it has been completed. Return items to Lids may take up to 10 days to be evaluated and processed, and may take an additional seven days for funds to appear in your account after approval. To expedite your refund, opt for an E-gift card option, but only if you plan to make future purchases from Lids.

Lids Return Policy For Faulty items

To return incorrect or damaged items to Lids, you must initiate a return within 90 days following the provided instructions. To report your issue, please provide your order number and contact them directly. Their team members will promptly replace your item, but to receive a refund, you must first return the item. The company will cover the return shipping cost for products returned due to the company’s fault, but original shipping charges will not be refunded.

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Lids Gift Card Policy

The item can be returned for an e-gift card, with a return label fee of $9.99. To return an item for an e-gift card, simply select the e-gift card option at the end of the return process within the return portal. If you use their return label, they will deduct $9.99 as a return shipping fee from your final refundable amount.

Once your return is scanned and confirmed, they will send you an e-gift card via email. If you haven’t read the process, they will send it via the billing email address used on the order. Once you confirm your return, the company cannot cancel the gift card request and refund request. The company offers a gift certificate for returning a gift-received product, which can be returned within 90 days of shipping to their warehouse.

Lids Order Cancellation Policy

They strive to process your order promptly, but they cannot guarantee changes can be made once submitted. If you need to make changes, please follow the provided instructions. It is according to their policy that certain items, such as customized items and personalized manufacturer direct items, cannot be cancelled once an order is submitted due to production timeframes. Customized items, which include player names or requests, are produced by Fanatics, while personalized manufacturer direct items, produced by a third-party vendor, cannot be altered due to the same production timeframe.

To cancel an order, log in to My Account or visit the Track Order page. If your order is eligible for modification, select “Need To Modify Order?”.

select “Cancel Order” and enter the “Reason for Cancelation” code. Click “Cancel Order” and all items in the order will be cancelled. The screen will be refreshed, and the updated order status will be displayed.

Lids Contact Details

Their agents can be reached toll-free at 855-438-3076 or 1-866-791-0118 for Spanish-speaking assistance. 


Lids allows their customers to return the products within 90 days of purchase. The return must be in its original condition along with the tags.

They will not accept returns and will donate your merchandise to a chosen charity without credited refunds to your account.

No, you are not allowed to return customized items.

Your refund will be issued within 10 business days in the form of the original paymet method.

Trading cards, game-used, vintage, customized, and personalized items cannot be returned.

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