Matalan Return Policy 2024 | How to Return After 14 Days?

14 Days to Decide: Matalan Return Policy Lets You Shop with Confidence and Convenience. Return with Ease for a Satisfying Experience!

What is Matalan Return Policy?

Matalan has a generous return policy to the customers so that the customers can have a hassle-free return experience. They will not allow you to only return your product but the Matalan facilitates the refund or exchange policy. You can make a return within 14 days of purchase. The product must be returned in its original condition as you have received. Matalan does not accept the return of damaged products. The product must be returned along with its original receipt.

Details of Matalan Returns:

Information Details 
Website Matalan
Return time14 days of purchase or delivery
Return medium In store
Evri Returns
Exchange medium In Store
Refund methodOriginal form of payment 
Contact 0333 004444

Matalan Return Method:

Matalan provides its customers three ways to return your product. They can opt any one of the options according to their ease. You can return your product by visiting the store, Evri Returns Portal and via mail.

matalan return policy

What is In-store Matalan return policy?

If you are not happy with the purchase, you can make a return at the Matalan store within 14 days of purchase. To make a store return, the customer has to bring the product back to the nearest store along with all original receipt, online purchase receipt, original packing slip, or a copy of the shipping confirmation email, whatever applies to it. The product must be returned in its original condition. Don’t forget to take proof of purchase along with the product. 

Evri Returns Portal:

  • You need to visit the website and go to the orders page.
  • Select the items that you want to return.
  • After submitting the products, select Evri drop off or Evri collection method.
  • Proceed with the payment and repack your product in its original box.
  • You need to print the label at the Drop off parcel shop if you want to schedule a collection.
  • In this method you will have to pay £2.99 to print a return label.

Return via Mail:

If you want to return your product via mail you must visit the website and don’t use the Evri returns portal option. You can simply send the item back to the Matalan at the given address:


Matalan Web Returns, Advanced Supply Chain, Sidhil Business Park, Holmfield Industrial Estate, Holmfield Halifax, HX2 9TN.

Make sure that your product must be in its original condition and eligible to return. Return label is required to mail your product.

Matalan Exchange Policy:

The only way to exchange your product at Matalan is by visiting the store. Exchanges are not possible if you want to exchange them online. However you are allowed to make an exchange of online purchases at the store. You just need to bring back your purchase within 14 days of purchase or delivery to exchange your product.

The product must be returned in its original condition and remember that all exceptions for Matalan returns are also applicable to exchanges. For more queries you can contact Matalan’s customer care department.

Matalan Refund Policy:

After receiving your product, Matalan initiates your refund process and then verifies that either you are eligible for refund or not. If you make an in- store return then Matalan will start your refund process immediately. It will take 14 days after receiving your parcel at their warehouse to issue your refund in your bank accounts.

Once your refund is approved at Matalan they will send you a confirmation email. Refunds will take place in the original method of payment you used initially. If you damage the product, you will not be able to get a refund. Make sure that your product is an unworn and undamaged, return must be made with all the required documents to get a full refund.

Keep in Mind

Shipping fee and other handling charges will not be refunded.

Matalan Return Conditions:

  • The product must be returned along with its tags.
  • The product must be returned unwashed, undamaged, unworn, and unused.
  • The product must be returned within 14 days of purchase.
  • Pack the product in its original packaging along with a receipt.

Matalan Return Policy Exceptions:

There are few exceptions due to which following products are not eligible to return:

  • The products which you bought during sale or the products which are on discounts are only eligible for an exchange.
  • The only way to exchange your product is via mail.
  • If the product is damaged or used then you are not allowed to make a return.
  • Swimwear without hygiene liner and tags are not allowed to return.
  • Cosmetics and fragrances cannot be returned to Matalan. 

Matalan Return Policy Without a Receipt:

To get a full refund, it is necessary to submit the receipt. If you return your product without a receipt then they will offer your refund in the form of a voucher or you can only make an exchange. Your refund will be issued in the form of store credit to the lowest selling price of the product. You can also use this voucher for the future purchase at Matalan.

Matalan Store Timings:

To find the store hours, directions, addresses, and phone numbers near you, you must enter your ZIP code, city, or state with the Store Locator. The store hours of the Matalan in the UK are mentioned in the following:

DayOpening TimeClosing Time
Monday9:00 AM7:00 PM
Tuesday9:00 AM7:00 PM
Wednesday9:00 AM7:00 PM
Thursday9:00 AM7:00 PM
Friday9:00 AM7:00 PM
Saturday9:00 AM6:00 PM
Sunday10:00 AM6:00 PM

Matalan Contact Details:

You can call at 0333 004444. Send an email at [email protected].  Live chat 24/7.

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What is the Matalan return policy?

Matalan return policy allows its customers to return their product within 14 days of purchase or delivery. The product must be returned in its original condition. 

Can I make a return of opened products at Matalan?

No, Matalan does not accept the return of opened products. The product must be returned in its original condition as you have received.

What happens if I receive a damaged product?

You can easily make a return if you have received damaged or wrong product, they will pay the shipping fee and other handling charges. You must contact our customer support department before returning them.

In how many days can I get a refund?

Your refund will be issued within 10 to 14 business days, once they approve your refund. Your refund will be issued in the form of the original payment method you used initially. If you make an in store return then the refund process will start immediately but in case of online return it will take time to deposit your refund.

What are the non-returnable products at Matalan?

There are the following products that can’t be returned at Matalan:
Hair accessories, Confectionery, DVDs, Pillows, Control wear, Mattresses, Duvet covers and Pierced earrings.

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