Garmin Return Policy

Garmin Return Policy 2024 | FREE Shipping & Warranty

Garmin is committed to customer satisfaction through a satisfaction guarantee and a return policy. Customers can initiate product returns and receive a full refund, while Garmin also offers an excellent exchange policy for products to exchange. The company’s goal is to make customers happy and satisfied with their products.

Garmin offers a 30-day return or exchange process for items purchased online or in-store, with the product must be in its original condition. Open software, downloadable items, and customized products are not accepted. Returns must be in original packaging with all tags attached, or the product will be returned to the original purchaser.

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Details of Garmin Returns

Information Details 
Website Garmin 
Return time30 days
Return medium In Store & Online
Refund modeOriginal payment method
Customer Service HoursMonday to Friday: 7:00 AM to 7:00 PM CST

What are the Garmin Return Method

You have following two ways to return your product at Garmin:

Garmin IN Store Return Policy

Miami is the only Garmin store, allowing returns within 30 days of purchase. To return an in-store purchase, you must visit the original purchase location, as return policies may vary across different locations. Restocking fees may apply, so contact the dealer for return policy details.

Returns for Garmin products must be accompanied by the original receipt or purchase record, and must be in their original condition, box, with the UPC code and all accessories. Customers who cannot return their product within 30 days of purchase can contact Garmin’s product support for an exchange.

Garmin Returns

Garmin Online Return Method

To return a parcel to Garmin, you must obtain an RMA (Return Merchandise Authorization) number, which can be requested by following these steps.

  • To contact Garmin, dial (800) 800-1020 and provide your specific reason for your call.
  • To initiate a return, send a request letter to Powertex Group at Garmin Gear Returns, detailing your order details and return reason.
  • To request a refund, please enter your order number and shipping ZIP/postal code in the Return for Refund Request form and follow the provided instructions.
  • Once a representative provides an RMA number, send the items to the Garmin warehouse with the RMA number clearly marked on the parcel.

What are Garmin Return Policy Conditions

  • No refunds for cartography and open software products.
  • Product exchange is allowed for the same product.
  • Original receipt required for returns.
  • Eligibility: Products, box, UPC, accessories.
  • Product must be in original condition.
  • Cartography and opened software cannot be returned for refunds, but can be exchanged for the same product at one of the two retail locations.

What is Garmin Exchange Policy

Garmin retail stores offer refunds or exchanges for unsatisfied customers within 30 days of purchase, subject to certain conditions. Customers are encouraged to visit the store for refunds or exchanges, and if they cannot return within 30 days, they can contact Garmin’s product support.

Returns with a receipt are eligible, and the product must be in its original condition, including the box, UPC code, packaging, and accessories. Opened software and cartography cannot be returned and can only be exchanged for the same product. For more queries contact the customer service department.

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What is Garmin Delivery and shipping policy offers free ground shipping for orders with a subtotal value of $25 or more, after any promotion or discount is applied. Ground shipping is not available in Alaska or Hawaii. Free second-day shipping is included for orders with a subtotal value of $499 or more, with exclusions for select marine products and PO boxes. The actual second-day shipping charge will be displayed on checkout.

Shipping costs may vary if shipping outside the U.S. and may include additional duties, customs fees, or brokerage fees. Accessory batteries cannot ship via air due to international and national shipping regulations. Online purchases are shipped to addresses in the continental U.S., Alaska, and Hawaii. Garmin restricts carriers from rerouting packages and advises customers to contact them directly for tax-exempt orders.

What is Garmin Refund Policy

Garmin allows customers to return original merchandise within 30 days of shipping, but non-refundable items like software, downloadable items, shipping charges, and custom products are non-refundable. To initiate the return process, submit a return request online. Credits may take up to 30 days to appear on your account.

What is Garmin Gift Card Policy

In-store gift cards are restricted to specific regions, while online gift cards can be used to purchase goods even if the brand supports it. Redeem instructions and terms of the brand should be followed. It’s recommended to use a VPN with the matching location when redeeming online gift cards.

CoinGate often faces payment issues due to expired invoices. If this happens, they can refund the payment or accept the order. If the issue persists, contact the support team for assistance. If the online store does not accept the redeem code, contact the store directly for assistance. If the store didn’t resolve the issue, contact their support.

What is Garmin Order Cancellation Policy

To cancel an order, follow the link in your confirmation email or select the cancel option at Garmin website. Cancellations can only be made up until the order is boxed. Inaccuracies need to be canceled and replaced.

If your order has already shipped, you can return for a refund after receiving delivery. Garmin restricts carriers from rerouting packages, and the shipping address provided is where the order will be delivered.

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What is Garmin Warranty Claim Policy?

To obtain warranty service for your Garmin device, visit and follow the instructions provided. If your device still doesn’t work, contact a Garmin Authorized service facility in the original country of purchase or call 1-800-800-1020 in the United States. Garmin cannot guarantee availability of parts and products for repair or replacement outside the original country of purchase.

They may repair or replace your product with comparable parts or require shipping to a Garmin Authorized Service facility in the country of original purchase or another country. You must comply with import and export laws and pay custom duties, V.A.T., shipping fees, and other taxes. Garmin and dealers may be unable to service or return your repaired or replaced product in that country.

Which products are offered by Garmin

  • Activity trackers and sports watches.
  • Targets running, watersports, golf, cycling, swimming.
  • Sensors include heart rate and GPS.

Garmin Contact Details

For assistance, visit, where you can access product manuals, FAQs, videos, and customer support. For USA, UK, and Europe, call 913-397-8200, 800238 0000, or 870 850 1241 respectively.

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You have 30 days to return your product at Garmin. But the product must comply with the Garmin return policy condition.

Garmin does not accept returns for open software items, and an opened Garmin watch cannot be returned for a refund. However, you can exchange the watch for the same piece.

The Garmin product undergoes a thorough check upon successful return to the company, and a refund will be issued within 30 days of the delivery date.

Garmin products are expensive, leading customers to avoid return shipping charges. However, Garmin struggles to offer a free return service, making it difficult for customers to return their Garmin products. Therefore, customers must return their Garmin products with their own money to the company.

Garmin offers non-returnable products like software, downloadable content, and custom engraved watches/fitness bands. It’s crucial to read Garmin’s terms before purchasing additional content for these products.

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