Nike Return Policy

Nike Return Policy 2024 | Apple Watch, Shoes & More

Nike offers an easy and straightforward method for customers to return their products. Nike offers a 60-day return policy for all purchases made through stores, Nike.com, or the Nike app. This policy applies to all items, including personalized “Nike By You” sneakers. This policy applies to all items, including personalized “Nike By You” sneakers.

Details about Nike Returns

InformationDetails
WebsiteNike
Return Period60 Days
Refund Period10 Business Days
Refund MethodOriginal Payment Method, Store Credit
Exchange Period60 Days
Return MediumsMail, In-Store
Customer Support Hours Monday – Friday; 7:00 AM to 4:00 PM PT
Phone Support 1-800-344-6453

What are Nike Return Methods?

Nike’s return policy offers customers two methods for making return requests. The process can be completed by visiting the store or sending the product back to the return address. The original receipts should always be carried in both cases.

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What is Nike In-Store Return Policy?

The most convenient method to make a return is to visit the store. To achieve this, it is essential to consider several key points. Locate the nearest Nike store, and follow these points first. To locate your nearest Nike store, use the Store locator option on the Nike website. You are familiar with the nearest store, so it’s recommended to visit it.

To return merchandise, please bring the original packing slip and printed return form to the Nike store. The store official will assist you in processing your return. Proper packing is crucial for ensuring the safety of your product, as unwashed items are eligible for return. 

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What is Nike Return Policy via Mail?

When purchasing from Nike’s online store, it is essential to understand how to return such purchases. You can access your account as a free member or a guest user. To return items by mail, follow these steps:

  • If you’re a free member of Nike, the first step is to log in to your member profile.
  • The second step involves going to the orders page on the profile.
  • To return an item, go to the orders page and select the desired item and click on ‘View or Manage’.
  • You will receive a prepaid return label, along with instructions and the return address.
  • As a guest user, you can access your order page by providing your order number and email address.
  • Choose the items that need to be returned.
  • Nike will handle your request and provide you with a return address label.
  • To return a product, attach the label and send it via your preferred carrier.
  • Remember that the shipping charges are non-refundable.

How to Return Nike Apple Watch?

Nike’s return policies for Apple Watch differ significantly from those for its regular products. Customers can return their Nike Apple Watch easily. To unpair your Apple Watch from your iPhone, follow these steps:

  • Open your iPhone’s Apple Watch app.
  • Tap on the Apple Watch icon.
  • Select “Remove.”
  • Wait for the process to complete.

You should contact Nike as they will provide you with a return label for your product. Apple Watch Nike, Nike Sport Loop or Band, charging cable, and USB power adapter should be re-assembled in their original packaging. The process involves packing your product, attaching the return label, and sending it via your preferred carrier.

What is Nike Refund Policy?

Nike will accept refunds under specific terms and conditions outlined in their return policy. In this section, you can get know about terms and conditions after you have completed the return process. The refund process follows the same method used for purchasing the product, and the refund amount depends on the individual’s circumstances. The original receipt can be used to receive a refund, as long as it was purchased the same way.

If you don’t have a receipt, you can receive store credit based on the current product price. The refund period is within 10 business days and the refund method is the original mode of payment. Nike has stated that the refund process will take two days to complete. The problem may take up to 10 business days to resolve, including the time it takes for your account to reflect the issue.

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What are Nike Return Exceptions?

Nike is committed to providing exceptional customer service. Nike has established exceptions in their return policy to accommodate certain product types, despite potential unfairness in the process. This section explains the exceptions for products or types that cannot be returned once purchased, possibly including the purchase period.

  • Nike offers a 14-day return period for Apple Watch Nike+ and AppleCare purchases.
  • Nike Golf Clubs can be returned within 90 days of purchase.
  • Moreover, Nike gift cards are non-refundable and cannot be returned or canceled.
  • Nike will not accept returns for products like Nike+ devices, including FuelBand SE, FuelBand, SportWatch GPS, SportBand, Kinect Training for Xbox 360, iPod, Nike+ Basketball, Nike+ Training, Nike+ iPod Sensor, and Nike + iPod Sport Kit.
  • Nike has introduced exceptions to its return policy, which are now listed on the product’s label or tags, and customers can check their product for more information.

What is Nike Gift Card Policy?

Nike gift cards are available in digital and physical formats in various countries and regions. They cannot be purchased with a balance of less than five Euros or loaded with more than 500 Euros. For larger quantities, businesses can visit nikegiftcardsforbusiness.com. Orders are approved and confirmed via email. Nike reserves the right to refuse, cancel, or hold orders for suspected fraud, incorrect denomination, unlawful means, or other violations.

Nike gift cards can be used for online purchases in various countries and regions, as well as in physical stores. They are subject to Nike’s Terms of Sale and can be used as often as needed. Gift cards are for personal use only and have no expiry date.

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What is Nike Warranty Policy?

Nike offers a return policy for shoes and apparel that develop a material or workmanship flaw within two years of manufacture. If the item is flawed within 60 days of purchase, it can be returned to Nike for a full refund.

For Website and App purchases, return instructions are provided. For Nike store purchases, return to the original place of purchase. If the item cannot be returned, a claim can be filed. Some Nike products have specific written guarantees or warranties, which can be found on the label or warranty card.

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What is Order Cancellation Policy of Nike?

To cancel an order within 30 minutes of placing it, go to your orders page and enter your order number and email address. If you don’t see the cancel button, your order is no longer eligible. You can return items within 60 days.

Cancellation assistance is available for orders placed within 30 minutes. Changes to an item’s color, size, quantity, shipping selection, or delivery address require a new order.

What is Nike Exchange Policy?

Nike offers free exchanges for size, color, or style issues in stores or online orders. Customers can call 1-800-806-6453 for exchanges. The return policy allows customers to take their online purchased products to any retail store. The exchange period is 60 days and methods are either in-store or online.

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FAQs

Nike offers the option to return items without a receipt in store, provided the order number is provided. If the order number is lost, the refund will be via store credit. For store purchases, providing your Nike Membership email or Pass during checkout is sufficient. If the item is unworn or washed, in-store credit will be provided.

Nike offers toll-free customer service numbers based on location, including 1-800-344-6453 for general inquiries, products, and orders, and +86-215-288-28228 for China and +34-913-753-366 for Spain.

Online orders can be returned at Nike stores, but Converse stores only accept Converse products.

The refund process for purchases can take up to 10 business days.

Nike offers a free return policy to all their customers

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