Nasty Gal Return Policy 2024| Easy Refund & Exchange Guide


Return Peried

28 Days


Return Peried

28 Days


Return Peried

21 Days


Shipping Fees


If you are unsatisfied with your purchase or get the wrong size from Nasty Gal, you can easily return it. You can return a Nasty Gal item within a 28 days return window from the date of purchase or delivery. You will have to pay a returning shipping fee of £2.00 per package. It will be deducted from your refund. Nasty Gal provides free returns for NGVIP customers.

You can return our items using an online return portal. International customers can also make a return of their items. You will not receive a delivery note from your package as Nasty Gal has the policy to be paperless. You can get trackable return shipping labels by selecting your preferred method of return.

Details of Nasty Gal Returns

WebsiteNasty Gal
Return Period28 Days
Refund Period21 Business Days
Refund MethodOriginal Payment Method
Exchange Period28 Days
Return MediumsOnline
Phone SupportNo Phone Number
Email[email protected]

Nasty Gal Return Conditions

The following are the return conditions at Nasty Gal:

  • The items must be in unwashed and unworn condition.
  • The tags must be affixed to the items.

Nasty Gal International Return Policy

If you are an international customer and want to return your items through a different country. All you have to do is go to the return portal, find the postage price and download the return shipping label. You will have to pay for your postage at the local post office. Nasty Gal recommends you keep a trackable service and keep your proof of purchase safe until your refund is processed.


Nasty Gal Refund Policy

You have 28 days to return your items at Nasty Gal and get a full refund. The refunds will be issued in the original payment form. It might take 21 days for a refund to get issued, 14 days for Nasty Gal to receive the items and process them, and the remaining 7 days for the refunds to be credited back to your account. If you made a purchase of your order with a gift card, voucher, or store credit, you would get the refund issued to your Nasty Gal account.

Nasty Gal Exchange Policy

 Unfortunately, at this moment, Nasty Gal does not offer exchanges for the items. If you got the wrong size or want a different style, you can use the return option provided by Nasty Gal.

Nasty Gal Return Policy Exceptions

The following is the return exceptions at Nasty Gal:

  • Fashion Face Masks
  • Pierced Jewelry
  • Cosmetics
  • Swimwear
  • Lingerie (if the seal is no longer in place or broken)

Nasty Gal Return Policy Methods

The following is Nasty Gal’s return method for their customers for easy and flexible returns.

Online Returns

Follow the given steps to make a return for Nasty Gal items via mail:

  • Head to Nasty Gal’s official website.
  • Login to the Returns Portal.
  • Click on “Start Return” to start your return.
  • Provide the required information, such as the order number, email, and last 4 digits of your phone number.
  • Select the preferred option of return and print the return shipping label.
  • Pack your items securely in a package. If you do not have a package, you can pack your items in something that is sealable, non-see and waterproof.
  • Drop off your items at the nearest post office. Keep the proof of purchase for tracking purposes.
  • A confirmation email will be sent to you once Nasty Gal receives your returned items.

Nasty Gal Delivery and Shipping Policy

The following are the shipping and delivery methods provided by Nasty Gal:

  • The UK Standard Delivery costs £3.99 and arrives within 4 working days.
  • The UK Next Day Delivery costs £5.99 and arrives the next day.
  • The DPD Predict Delivery costs £6.99 and arrives within a 1-hour delivery window.
  • The Northern Ireland Standard Delivery costs £3.99 and arrives within 5 working days.

Nasty Gal Return Policy for Gift Card

You can purchase a Nasty Gal gift card online, which will be emailed to the recipient. You can choose the amount for the Nasty Gal gift card. Enter the recipient’s email and the message you want to include.

Order Cancellation Policy

Unfortunately, Nasty Gal does not have a flexible order cancellation policy. Nasty Gal starts processing your order as soon it is placed by you. You cannot modify or change your orders. However, you can return your items to Nasty Gal. You can follow the return guidelines mentioned above in this article and start your return process once you receive the item.

Return Faulty Items at Nasty Gal

If you received a faulty, damaged, or defective item from Nasty Gal, please notify the customer support team on their Facebook page or email them at [email protected].

If your items are faulty, you will receive a refund for the price of the items and the shipping and handling charges. If you believe your product is damaged or faulty after 14 days, you will be required to provide evidence, such as images of the damaged products. If your product is eligible, a refund will be issued.

Nasty Gal Contact Details

You can contact the Nasty Gal Customer Service team at the Live Chat option on their website to talk to an agent. You can also email the team at [email protected], message them on Apple Messages or send a message on their Facebook page.

Social Media Handles


What is Nasty Gal Return Policy after 28 days?

Nasty Gal will not accept your items after 28 days, as they cannot sell your goods.

When will I receive my refund at Nasty Gal?

It might take 21 days for a refund to be issued, 14 days for Nasty Gal to receive the items and process them, and the remaining 7 days for the refunds to be credited back to your account.

Can I return my item to Nasty Gal if I don’t have the packaging?

Yes, you can return. Pack your items in something that is sealable, non-see and waterproof.

Can I return my items to a Nasty Gal store?

Nasty Gal does not accept any physical customer returns.

How Much Does Nasty Gal Return Cost?

You will have to pay a returning shipping fee of £2.00 per package.

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