Value Village Return Policy

Value Village Return Policy 2024 [UPDATED] | Easy Exchange Method

People love thrifting because it is good for the environment. Value Village allows people to try different styles at quite affordable prices. There might be certain situations where people may feel like returning their clothing or shoes. But, you cannot return thrift clothing and shoes to Value Village.

Value Village only have a 14-day exchange policy for the purchased item. So if there is a problem with size or style, you can exchange your clothing and shoes in-store.

Similar To This Everlane Return Policy

Details of Value Village Returns

WebsiteValue Village
Exchange Period14 Days
Return MediumsIn-Store (Exchange Only)
Phone Support800-259-0004
Email[email protected]

SHENHE Men’s Skeleton Print Long Sleeve Cardigan Sweaters V Neck Button Down Outwear

Hybrid & Company Women’s Casual Work Office Blazer Lightweight Stretch Ponte Jacket

MEROKEETY Women’s Open Front Coatigan Sweater Long Sleeve

Value Village Refund Policy

Customers might want to demand store credit or money as a refund for returning their purchased items. But unfortunately, Value Village does not offer refunds. Although you can exchange your items making sure that you have the proof of purchase.

Value Village Exchange Policy

You can exchange your clothes and shoes at Savers. All you need to do is to keep the original receipt with you. Bring the receipt and the clothing or shoes within 14 days from the date of the purchase. Make sure that all the original price tags are attached.

Value Village Returns

Value Village Exchange Conditions 

The following are the exchange conditions:

  • You must exchange the items within 14 days.
  • The original price tags must be attached to the items.
  • Proof of purchase is required to exchange the items.

Value Village Return Exceptions

The following are the return exceptions:

  • Books, Media Items
  • Bed and Bath
  • Toys and Accessories
  • Furniture and Housewares
  • Jewelry and Collectibles
  • Electronics
  • Sports Equipment
  • Luggage
  • Gardening and Tools
  • Seasonal Items
  • OLI (Other Large Items) tagged items

Value Village In-Store Returns

You can use the Store Locator given on the website to find the nearest store to you. You can exchange your items in-store within 14 days from its purchase date. Bring your items in their original condition to the store. Make sure to bring an original sales receipt with the items you want to exchange at the store. Talk to a store manager and they will help you with the exchange process.

Value Village Gift Card Policy

You can purchase gift cards at any of the Value Village stores. Gift cards purchased at stores can be reloaded at any store up to $250 within 30 days of having zero balance on the card. Gift cards that are purchased online are not eligible to be reloaded. In case of lost stolen, or damaged, gift cards will not be replaced. Your gift cards are treated like cash at Value Village.

These gift cards do not lose value nor have an expiration date. You will not be charged for any inactivity fee. If you do not use your card for two years after or 30 days of zero balance, your card will be deactivated. If your gift card is not working you can send an email at [email protected] or refer to the number on the back of the card to reach the customer service team.

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Value Village Return Policy Without Receipt

Value Village only offers exchange for the purchased items if you have valid proof of purchase such as an original sales receipt. You cannot get an exchange if you do not have an original sales receipt.

Value Village Faulty Returns Policy

Customers can check at the store if they are purchasing a damaged or faulty item. But, in case the customer somehow purchased a faulty item, they can exchange the items within 14 days of purchase. Customers will not be offered any returns or refunds for their faulty items.

Value Village Store Timings

You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.

Value Village Contact Details

You can contact the Customer Service team at 800-259-0004 or send them an email at [email protected].


Value Village does not offer any returns. Although, you can exchange your items with a valid receipt within 14 days from the date of purchase.

If you want to return an item, you must exchange it within 14 days.

Yes, you must bring a valid receipt to exchange your items at Value Village.

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