ALDO Return Policy 2024 | Tricks & Tips – Complete Guide

Purchased items from ALDO and didn’t like them, or are you still unsatisfied with them? ALDO provides its customers with a very flexible ALDO return policy. According to the return policy, you have a 60-day window to return the unsatisfied products. You can return your item in-store and online too. 

The items you are returning must be unworn and undamaged. The items you are returning should be in their original packaging and contain their original or gift receipts. Items purchased online must be returned via mail. The returns are free, as ALDO provides a prepaid shipping label. You can return the in-store purchases to any ALDO store. You will get a refund in 10 business days. The refunds will be issued in the original payment mode.

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Details About ALDO Returns

Return Period60 days
Refund Period2-5 days
Refund MethodOriginal Mode of Payment
Exchange Period60 days
Return MediumOnline, In-store
Customer Service HoursMonday-Friday: 9:00 AM- 8:00 PM (EST)
Closed on Thursdays from 1:15 PM to 2:30 PM (EST)
Closed on Saturday-Sunday
Phone Support1-888-818-2536

ALDO Refund Policy

As Per ALDO refund policy, the refunds will be issued in the original form of payment. It might take 2-5 business days after the processing to get a refund from ALDO if the items are purchased with a credit card. Depending on your provider or bank, it takes ten business days to appear in the bank. PayPal returns are only refunded if the items are returned by mail in 2-5 business days.

aldo shoes returns

 ALDO Exchange Policy

If you want to change or modify your purchased item’s style, size, or color, exchange it for the item that fits your style. You have 60 days to take advantage of the exchange offer at ALDO. You need to bring the items to the ALDO store.

ALDO does not offer any exchanges through its online system. To exchange an item, you have to bring it to the ALDO store. Make sure to bring the receipt if you purchased in-store and a copy of the order confirmation email if you ordered online. 

 ALDO Gift Card Policy

According to ALDO, they have paused the online gift card service briefly. However, you can still purchase a gift card through the ALDO store. The gift cards do not have any expiration dates. ALDO Return policy will not replace or refund your gift card if it is stolen or lost. It will only be acceptable if it is intact and readable. Gift cards provided by ALDO cannot be redeemed or returned.

You can use the gift cards for purchases at any ALDO store. Gift cards are not redeemable at However, you can purchase items at the store using a gift card. If the balance is less on your gift card, you must pay with a secondary method to cover the remaining amount.

ALDO Shoes Return Conditions

You need to follow a few conditions for returns and exchanges at ALDO.

  • No returns and exchanges are accepted between Black Friday and Cyber Monday.
  • The “Buy now Pay later” are only eligible for in-stores.
  • Gift cards are only eligible in-stores.
  • If you purchased from authorized retailers and departments, ALDO does not cover online or in-store returns for them. However, depending on their ALDO return policy, you can return it to the same store you purchased it.

ALDO Warranty Claim Policy

ALDO offers a warranty policy. According to the policy, you have 60 days to claim a warranty and get a refund for the items. After the item has been accepted with the warranty claim made by you, a refund will be issued within 2-5 business days. It may take 10 days, depending on your provider.


What products is ALDO offering?

The following are the items that ALDO offers.

  • Shoes
  • Sandals & Boots
  • Slippers
  • Handbags
  • Accessories

ALDO Return Policy Methods

You can return your items to ALDO by making online or in-store returns.


To return your items in-store, you need to follow the following guideline.

  • Locate the nearest store using Store Locator on their website.
  • The items must be unwashed and unworn.
  • Bring your item in the original packaging.
  • Ensure to bring the receipts or gift receipts with the item.
  • Store staff will assist you with the return.
  • Purchases made by Gift cards or other payment methods will be refunded to Gift cards first, then the remaining balance (if any) will be given to the original mode of payment.
  • A PayPal refund will be issued to PayPal if the return is made by mail. PayPal purchases can be exchanged through an ALDO store or refunded in a gift or debit card.


To make a return online to ALDO, follow the given steps.

  • Go to ALDO’s official website.
  • Give your order number and ZIP code on the top right.
  • Click “Start” to request your return.
  • Please select the reason for your return from the dropdown box.
  • Click “Submit”.
  • ALDO will email a prepaid UPS label and provide instructions on proceeding.
  • Please pack your parcel with a copy of the confirmation email and attach it to the package.
  • Bring your package to the UPS drop-off location or schedule a pickup.

ALDO Return Policy Exceptions

Keep in mind the following exceptions provided by ALDO.

  • You cannot return insoles, hair accessories, earrings, and masks for hygiene reasons.
  • Final sale items are not eligible for exchanges and returns.
  • If you purchased items from other retailers or department stores, you must return them to them. The refunds and returns of the items will be made according to the policy provided by the originating retailer.


ALDO Delivery and Shipping Policy

Once your order is confirmed by a confirmation email, your ordered items will be delivered using your chosen shipping method. ALDO provides the following shipping methods:

  • Standard Shipping costs $6.96, and the items get delivered in 6 business days.
  • Express Shipping costs $23.95 and delivers in 4 business days.
  • Free Shipping is provided on purchases above $99 and delivered in 6 business days.
  • Shipping an item to the ALDO store is free and takes 6 business days.

ALDO Return Policy without Receipt

You must return your items with the original receipts or gift receipts. A copy of your online order receipt must be included with the package. It is usually found inside or folded behind the shipping label outside of the package. If you lost your receipt, you could always get a new one by requesting and providing the order number or emailing [email protected].

ALDO Order Cancellation Policy

You cannot cancel or modify your order on ALDO’s website once the order has been placed. You cannot change your order under any circumstances. If you want to purchase more items, you must place a new order. If unsatisfied with the order, you can return it through ALDO return policy.

ALDO Shoes Return Policy for Faulty Items

If you received a faulty item from ALDO when it was delivered to you. You can refund or exchange it within 60 days, provided you have the original receipt and packaging. You will get full refunds for the faulty items. The refunds will be made in the original form of payment.

Tips for Making Returns at ALDO

Remember the following tips before returning your order or purchase to ALDO.

  • The return period for the items is 60 days.
  • You can return the online items only by mail.
  • In-store purchases must be returned to the ALDO store.
  • You will get a refund in 2-5 business days.
  • Final sale items cannot be returned to ALDO.

ALDO Store Timings

Every ALDO store has its hours, depending on the area. You can use the store locator to find the store’s hours nearby.

ALDO Customer Service Hours

The opening hours for customer service are available in the following. On Thursdays, the stores have break time from 1:15 PM to 2:30 PM (EST). The automated chat box is available 24/7.

DayOpening Time (EST)Closing Time (EST)
Monday9:00 AM8:00 PM
Tuesday9:00 AM8:00 PM
Wednesday9:00 AM8:00 PM
Thursday9:00 AM8:00 PM
Friday9:00 AM8:00 PM

ALDO Contact Details

You can call customer service toll-free at 1-888-818-2536. You can also tweet them at @ALDO_Help on Twitter. The chat box is available 24/7.

Social Media Handles


A receipt is required to return items to ALDO. You can request it through their website, providing them with your order number, and they will send you a copy.

ALDO covers all the shipping and delivery expenses for online orders.

It takes 2-5 business days. Depending on your financial institution, it may even take ten business days.

You cannot return the shoes purchased from the website. They can only be returned through the mail.

You have 60 days to return your purchased items to ALDO.

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