ALDO Return Policy 2024 | Tricks & Tips – Complete Guide
Purchased items from ALDO and didn’t like them, or are you still unsatisfied with them? ALDO provides its customers with a very flexible ALDO return policy. According to the return policy, you have a 60-day window to return the unsatisfied products. You can return your item in-store and online too.
The items you are returning must be unworn and undamaged. The items you are returning should be in their original packaging and contain their original or gift receipts. Items purchased online must be returned via mail. The returns are free, as ALDO provides a prepaid shipping label. You can return the in-store purchases to any ALDO store. You will get a refund in 10 business days. The refunds will be issued in the original payment mode.
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Details About ALDO Returns
Information | Details |
Website | Aldo |
Return Period | 60 days |
Refund Period | 2-5 days |
Refund Method | Original Mode of Payment |
Exchange Period | 60 days |
Return Medium | Online, In-store |
Customer Service Hours | Monday-Friday: 9:00 AM- 8:00 PM (EST) Closed on Thursdays from 1:15 PM to 2:30 PM (EST) Closed on Saturday-Sunday |
Phone Support | 1-888-818-2536 |
ALDO Refund Policy
As Per ALDO refund policy, the refunds will be issued in the original form of payment. It might take 2-5 business days after the processing to get a refund from ALDO if the items are purchased with a credit card. Depending on your provider or bank, it takes ten business days to appear in the bank. PayPal returns are only refunded if the items are returned by mail in 2-5 business days.

ALDO Exchange Policy
If you want to change or modify your purchased item’s style, size, or color, exchange it for the item that fits your style. You have 60 days to take advantage of the exchange offer at ALDO. You need to bring the items to the ALDO store.
ALDO does not offer any exchanges through its online system. To exchange an item, you have to bring it to the ALDO store. Make sure to bring the receipt if you purchased in-store and a copy of the order confirmation email if you ordered online.
ALDO Gift Card Policy
According to ALDO, they have paused the online gift card service briefly. However, you can still purchase a gift card through the ALDO store. The gift cards do not have any expiration dates. ALDO Return policy will not replace or refund your gift card if it is stolen or lost. It will only be acceptable if it is intact and readable. Gift cards provided by ALDO cannot be redeemed or returned.
You can use the gift cards for purchases at any ALDO store. Gift cards are not redeemable at AldoShoes.com. However, you can purchase items at the store using a gift card. If the balance is less on your gift card, you must pay with a secondary method to cover the remaining amount.
ALDO Shoes Return Conditions
You need to follow a few conditions for returns and exchanges at ALDO.
ALDO Warranty Claim Policy
ALDO offers a warranty policy. According to the policy, you have 60 days to claim a warranty and get a refund for the items. After the item has been accepted with the warranty claim made by you, a refund will be issued within 2-5 business days. It may take 10 days, depending on your provider.
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What products is ALDO offering?
The following are the items that ALDO offers.
ALDO Return Policy Methods
You can return your items to ALDO by making online or in-store returns.
In-store
To return your items in-store, you need to follow the following guideline.
Online
To make a return online to ALDO, follow the given steps.
ALDO Return Policy Exceptions
Keep in mind the following exceptions provided by ALDO.
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ALDO Delivery and Shipping Policy
Once your order is confirmed by a confirmation email, your ordered items will be delivered using your chosen shipping method. ALDO provides the following shipping methods:
ALDO Return Policy without Receipt
You must return your items with the original receipts or gift receipts. A copy of your online order receipt must be included with the package. It is usually found inside or folded behind the shipping label outside of the package. If you lost your receipt, you could always get a new one by requesting and providing the order number or emailing [email protected].
ALDO Order Cancellation Policy
You cannot cancel or modify your order on ALDO’s website once the order has been placed. You cannot change your order under any circumstances. If you want to purchase more items, you must place a new order. If unsatisfied with the order, you can return it through ALDO return policy.
ALDO Shoes Return Policy for Faulty Items
If you received a faulty item from ALDO when it was delivered to you. You can refund or exchange it within 60 days, provided you have the original receipt and packaging. You will get full refunds for the faulty items. The refunds will be made in the original form of payment.
Tips for Making Returns at ALDO
Remember the following tips before returning your order or purchase to ALDO.
ALDO Store Timings
Every ALDO store has its hours, depending on the area. You can use the store locator to find the store’s hours nearby.
ALDO Customer Service Hours
The opening hours for customer service are available in the following. On Thursdays, the stores have break time from 1:15 PM to 2:30 PM (EST). The automated chat box is available 24/7.
Day | Opening Time (EST) | Closing Time (EST) |
---|---|---|
Monday | 9:00 AM | 8:00 PM |
Tuesday | 9:00 AM | 8:00 PM |
Wednesday | 9:00 AM | 8:00 PM |
Thursday | 9:00 AM | 8:00 PM |
Friday | 9:00 AM | 8:00 PM |
ALDO Contact Details
You can call customer service toll-free at 1-888-818-2536. You can also tweet them at @ALDO_Help on Twitter. The chat box is available 24/7.