Dior Return Policy

Dior Return Policy 2024 | Easy Process and Timeline

If you are not satisfied with the product, Dior Return Policy allows returns for most products within 30-days of purchase. Remember that Dior places a limit on the number of exchanges that you can make.

Details of Dior Returns:

Information Details 
Website Dior
Return methodOnline
Via call
Return period30 days
Exchange mediumOnline
Via call
Refund method10-14 business days
Contact 00 44 20 7172 0172

Dior Return Policy Rules and Regulations:

There are rules and regulations under which Dior will accept the return. At the same time, an item is not returned if the item is not its original condition, spoiled, broken, damaged, soiled and worn. Your item must be returned with the tags or labels or documents. If you purchased the product online, the 30-day return window starts when you receive the product.

Dior Returns

Return Policy at Dior without Receipt:

If you don’t have a receipt, and want to exchange or return the product then you are not eligible to make a return. Dior return policy is strict, you must submit any proof of purchase to make a successful return. They will be able to allow you to refund the product, if you do not have the receipt.

Some stores may make an exception to this rule, you can’t go into a Dior store hoping for a refund, because there’s absolutely no guarantee that you’ll get a refund without that receipt.


Return Methods at Dior:

Their return process is much easier, you have multiple options to make a return with Dior.

  • Online Return
  • Return via Call

Online Returns of Dior:

  • If your purchase was online, and want to return your product you need to follow these steps.
  • Firstly, you need to login to your online account.
  • To locate your item, go to “My orders”.
  • There you will see an option called ‘Request a Return.’
  • Then you have to proceed with returning, Select the item(s) you wish to return.
  • Mention the size or color you want, if you want to exchange the product.
  • Dior will send you a confirmation email. 

Customers only have to fill out a Form, if you placed your order as a guest. You must enter your order number and email address to make a return.

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Return Via Call at Dior:

Customers must visit the boutique from where they purchased the product within 30 days. You can contact the Customer Service department of Dior to make a return. The return is completely free.

Customers will be asked a few questions to arrange a return pick up right from your home. Customers will get a specific date, time and location for their UPS pickup. You can use this Drop off, to directly return your item to a UPS location using a prepaid return label. The delivery boy will come to your location and pick up the package.

There is a restriction on how many times you can return. You will not be charged any shipping fee if customers return once per order. After which shipping charge will apply. You can’t return the product if the original packaging is damaged and make sure that all tags or labels or documents must be attached with the product.

Dior Exchange Policy:

If, for whatever reason you are unsatisfied with your purchase, you can exchange your product within 30 days of purchase. But Dior exchange policy is somehow different, you can only exchange the product only once.

Make sure that the product has not been worn, and is not outside of their exchange exclusions. Furthermore, Customers can only request an exchange when they are looking for a different size or color. If you want to return swimwear or any other product with a hygiene seal, you can only exchange it if the seal is unopened.

The exchange process is the same at Dior as the return process. You can exchange your product by call or online. As per Dior return policy, your product must be in its original condition and all the tags must be intact.

Dior Refund Policy:

It is important that Dior confirms your eligibility for a refund. Customers will get a refund within 14 business days, after they accept their return. Your refund request will be rejected if you don’t fulfill their return requirements.

You need to get a refund, if you exchange a product and you don’t like the exchange, you cannot exchange it again. Your refund will be initiated with the same payment method used for your purchase. Dior recommends that you call them if 10 days have passed since your refund was not received by you. 

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Dior Return Exceptions:

To make a successful return, Customers must know whether they are eligible for return or not. 

  • At the time of return, the product must be in its original condition.
  • Dior does not accept return, exchange or a refund if you made incomplete returns like missing accessories.
  • Dior will not allow you to return swimwear or underwear.
  • Personalized products will not be accepted for return.
  • Customers are not eligible to return sealed items if sealed would not be available.
  • You can exchange an item only once.

Dior Warranty Claim Process:

Dior does not offer warranty for their products but they provide excellent repair service for items purchased from their store or online. If you need help with repairs, just visit your nearest Dior store or contact the Customer Service department.

Products offered by Dior:

  • Tuxedos
  • Polo Shirts
  • Pants and shorts
  • Ski clothing 
  • Dior Essentials
  • T-shirts
  • Watches
  • Suits
  • Shoes and more

Delivery and Shipping Policy of Dior:

After customers place their order, they will receive a confirmation email. Most orders are shipped to the customers within 2-5 business days. Shipping charges are calculated at checkout.

Another email will be sent to the customers with the tracking after the order has been dispatched. Delivery will be made from Monday to Friday except holidays. A signature will be required upon delivery. 

Estimated delivery Time:

  • For USA & Canada, orders take 2 to 5 business days.
  • For Europe, within 2-4 working days customers can get their order.
  • If you are from the Middle East, you can expect 2-5 working days.
  • For the rest of the world, it takes 4-8 working days.

Store Timings:

The store hours of Dior in the United Kingdom (UK) and United Stated of America (USA) are mentioned in the following.

DayUK Store HoursUSA Store Hours
Monday10:00 AM – 7:00 PM10:00 AM – 8:00 PM
Tuesday10:00 AM – 7:00 PM10:00 AM – 8:00 PM
Wednesday10:00 AM – 7:00 PM10:00 AM – 8:00 PM
Thursday10:00 AM – 7:00 PM10:00 AM – 8:00 PM
Friday10:00 AM – 7:00 PM10:00 AM – 8:00 PM
Saturday10:00 AM – 7:00 PM10:00 AM – 8:00 PM
Sunday12:00 PM – 6:00 PM11:00 AM – 7:00 PM

Contact Details:

Contact Number: 00 44 20 7172 0172. You may contact the customer service by call from Monday to Saturday from 9:00 AM to 9:00 PM EST. Customers can contact via email as well.

Dior Social Media Links:


You have 30 days after purchasing the product to make a return at Dior. As Dior Return Policy is strict, you must fulfill Dior’s return policy requirements. Product must be in its original condition along with its tags or documents.

Yes, if you have received a wrong or damaged product then you can easily make a return at Dior. Firstly you need to contact the customer service department to get the further required help from them.

You are not eligible to return it if the gift is personalized.

  • Swimwear 
  • Personalized clothing 
  • Underwear
  • Any product that has been altered in any way 
  • Worn clothes.

Yes, Dior does not charge only one return per order. If you are returning multiple times then you have to charge.

No you cannot return Dior products after use because you are allowed to test the product before purchase.

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