JJ's House Return Policy

JJ’s House Return Policy 2024 | Easy Returns & Refunds

If you are not satisfied with your purchase, JJ’s House return policy allows you 14 days to return your items. You can return standard-size dresses, shoes, and most accessories (except final sale dresses and shoes).

You can request a return in ‘My Order’ or get in touch with customer service to initiate your return. You need to send your items via local post within 7 days of receiving the return form. The return package should contain the return form.

Details About JJ’s House Returns

WebsiteJJ’s House
Return Period14 Days
Refund Period7-10 Business Days
Refund MethodOriginal Payment Method
Exchange PeriodNo Exchanges
Return MediumsMail, In-Store
Email[email protected]

JJ’s House Refund Policy

If you placed your order through online payments, your refund will be credited back to you within 7-10 business days in the original payment method. The refunds will only begin once your package has been scanned and confirmed.

You will receive a refund of the paid prices as well as the other applicable taxes. However, the shipping fee, taxes, or shipping protection paid on shipping will not be refunded. The restocking fee will also be deducted from the refund amount.

JJ’s House Exchange Policy

Unfortunately, JJ’s House does not offer any exchange policy for any items for now. Many of their items are made-to-order, so they do not want to keep these items in stock. If an item does not work for you and you need another one, they will process a return for all of your unwanted items (if eligible).  You must place an order for new items.

Returning Try-On Dresses

Try-on dresses must be returned by the 7th day of delivery. You need to add a prepaid return label with the package and drop it off at the Royal Mail locations. You will receive a confirmation email once the package is scanned at the warehouse. The fees paid for try-on dresses will not be refunded. 

JJ’s House Return Conditions 

The following are the return conditions:

  • All items must be unworn, unwashed, unaltered, and in their original condition.
  • The tags must be intact with the returnable items.
  • If there is a sign of wear, alteration, wash, or missing tags, refunds will be rejected for that item.
  • You will not get any item back once it is in transit. Please do not include the items that you do not want to return.
  • The items must not be damaged by misuse, poor maintenance, or mishandling.

JJ’s House Return Exceptions

The following are the return exceptions:

  • Custom-Made Dresses
  • Final Sale Items
  • Swatches & Personalized Favors
  • Fabric by-the-yard
  • Purchased At-Home Try-On Dresses
  • Face Masks & Garments
  • Robes & Lingerie
  • Bride, Bridesmaid, Groom & Groomsmen Gifts
  • Wedding & Party Jewelry
  • Beauty Products
  • Name Necklaces, Bracelets & Rings


Methods to Return at JJ’s House

The following are the return methods for easy and flexible returns.

Online Returns

Follow the given steps to return items via mail:

  • Head to JJ’s House’s official website.
  • Login to your account and go to the ‘My Orders’ page.
  • Choose the items you want to return and click ‘NEXT’.
  • Mention the reason for the return and add photos of the item. Click ‘NEXT’.
  • Select the return method and download the PDF file. This file will contain the return label, return form, and instructions for your return.
  • Pack your items and put the return form in the package.
  • Attach the return label and cover any original delivery labels.
  • Take your parcel to their local post office.

In-Store Returns

You can return your items in-store within 14 days from its purchase date. Box your items up and take them to the store. Bring an original receipt as proof of purchase with your returned items to the store. Talk to a store associate and they will help you with the return process.

Restocking Fee

JJ’s House charges a 10% restocking fee even if they accept standard-size dresses including bridal, bridesmaid, maternity bridesmaid, mother of the bride, junior bridesmaid, girls, special occasion, and daily dresses.

JJ’s House Delivery and Shipping Policy

You can return the packages by yourself at your cost. The process may vary by country and shipping company. You need to confirm the return delivery by yourself. JJ’s House offers return labels for their customers in specific countries and the prices are usually lower than the other shipping companies. So you do not have to worry about the return delivery.


If you live in the country where JJ’s House offers a return label that you can attach to your package without paying the return shipping fee. The return shipping and handling fee will be deducted from your refund amount. But if you live in the country where JJ’s House does not offer return labels, you can take your package to the nearest local post and send it. You will have to pay the return shipping fee to the local post location.

JJ’s House Order Cancellation Policy

JJ’s House has a very limited window to cancel the orders once they have been placed. If you want to cancel an order of ready-made and made-to-order items, you have one hour. To cancel your order, you need to go to your orders page and select the order you want to cancel. Click on the ‘Cancel’ button and select the reason for cancellation.

JJ’s House Faulty Returns Policy

If you receive a defective, damaged, or wrong-shipped item, you should inform the company within 14 days. You will get a full refund including the shipping fee. You need to request a return in ‘My Orders’ at their official website or contact their assistance directly. After 14 days, you will not be able to process a return for a full refund.

JJ’s House Contact Details

You can contact the Customer Service team at [email protected]. You can also live chat with their customer service team 24/7 on their website.

Social Media Handles


You can return the items to JJ’s House within 14 days from the date of purchase. The items must be unworn, unwashed, unaltered, and in their original condition

After your item is scanned and confirmed for refund, you will receive it in 7-10 days. Moreover, the refund processing time will depend on your financial institution.

No, you cannot return custom-made dresses to JJ’s House. They are non-returnable and non-refundable. They are made according to specific measurements so they cannot be resold.

You have 24 hours to cancel your made-to-order and ready-made orders.

If you receive a defective or damaged item, you should contact the customer service within 14 days. You will get a full refund including the shipping fee.

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