Specsavers Return Policy 2024 | Refund & Exchange Method
If you are not satisfied with your purchase from Specsavers, you can return it and receive a refund. Specsavers return policy allows its customers to return their items within 30 days from the date of purchase.
You must return your products with proof of purchase such as a valid receipt. If you purchased your item in the store, you must return it to the same store. If you made your purchase online, you can start the return process online.
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Details About Specsavers Returns
| Information | Details |
| Website | Specsavers |
| Return Period | 30 Days |
| Refund Period | 14 Business Days |
| Refund Method | Original Payment Method |
| Exchange Period | 30 Days |
| Return Mediums | Mail, In-Store |
| Phone Support | 0808 172 00 72 |
| [email protected] |
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Specsavers Refund Policy
You should return the items within 30 days to get a full refund. You must return your items with a valid proof of purchase. The refund will be issued to you within 14 days from the day you deliver back your items. You are also eligible to receive a refund of the delivery fee. To get a refund, the items must be in the undamaged and unused condition. You can receive a full refund in the following conditions:
Specsavers Exchange Policy
You can get an exchange for products within 30 days providing that you have valid proof of purchase such as an original sales receipt. You will receive the replacement within 14 days from the date the items are received. Online purchases must be exchanged by mail. If you purchased the items in-store, you must bring the items for exchange to the same store.
Specsavers Return Exceptions
If the items returned to Specsavers are undeliverable, you will receive a confirmation email for the delivery address. If you do not receive a reply within 30 days, then you will receive a refund within 14 days of that date.
Methods to Return at Specsavers
The following are the return methods for easy and flexible returns.
Online Returns
Follow the given steps to return items via mail:
In-Store Returns
You can use the Store Locator given on the website to find the nearest store to you. You can return your items in-store within 14 days from their purchase date. Pack your items and take them to the store. Make sure to bring an original sales receipt with your returned items to the store. Talk to a store associate and they will help you with the return process.
Specsavers Delivery and Shipping Policy
The standard delivery is FREE for all orders of £30 or above containing contact lenses providing that you are ordering and receiving your order within the United Kingdom. Contact lenses are sent first class through Royal Mail and delivered by your postman. All items are packaged properly to avoid any delay or damage. In case of returning the goods, Specsavers will pay the return shipping fee.
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Specsavers Gift Card Policy
Specsavers offers gift vouchers between £1 and £250. You can use these gift vouchers to purchase prescription glasses, sunglasses, contact lenses, contact lens solutions, and accessories. Gift vouchers are valid for only two years from the date of purchase. Specsavers gift vouchers can only be used in stores.
Specsavers Return Policy without Receipt
You must return your products with a valid proof of purchase. Specsavers only accept products for return, refund, or replacement if you can show acceptable proof of purchase such as an original sales receipt. Any return without a receipt will not be accepted at Specsavers for a full refund or replacement.
Order Cancellation Policy
Unfortunately, once you have placed an order and paid the amount the order cannot be canceled. However, you can return your items. You can follow the return guidelines mentioned in the article and start your return process once you receive the item.
Specsavers Faulty Returns Policy
If you receive a defective or faulty item, Specsavers will offer you a full refund or replace your product free of cost. Replacements can only be made to the same specifications and quantity as the original order.
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Store Timings
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.
Specsavers Contact Details
You can contact the Customer Service team at 0808 172 00 72 or email at [email protected].
