The Total Wine return policy’s goal is to satisfy their customers with their orders. You can return your products within 60 days for any reason. If you purchased your product online, you have to contact customer service or call +1(855) 328-9463 for special instructions. But if you purchased it from a store, you need to go to that store to start the process of your return. A valid proof of purchase is required to return a product.
Details About Total Wine Returns
|14 Business Days
|Original Payment Method
|Customer Support Hours
|Monday – Sunday: 9 a.m.-12 a.m. ET
|+1 (855) 328-9463
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Total Wine Refund Policy
After you return your product to Total Wine, it will take 10 business days to process your refund after they are verified for any damage. Additional 4 business days for the refunds to be issued in your account. You will receive the refund in the original payment method. If you purchase an item with cash, you will receive cash refunds. You must bring a valid proof of purchase to get full refunds.
Total Wine Exchange Policy
If you are unhappy with your product, you can exchange it for another product of the same value. You must bring a valid proof of purchase with you to exchange the product. The product should be in its original condition. Total Wine will verify the product for any damaged or opened product and then offer you an exchange.
Total Wine Return Conditions
The following are the return conditions:
Total Wine Return Exceptions
The following are the return exceptions:
Methods to Return at Total Wine
The following are the return methods for easy and flexible returns.
Online Purchase Returns
Follow the given steps to return items via mail:
Use the Store Locator given on the Total Wine website to find the nearest store to you. You can return your items in-store for any reason. All you have to do is pack your items in their original packaging and take them to the store. Make sure to bring a valid sales receipt with your returned items to the store. You can talk to a store associate and they will help you with the return process.
Total Wine Delivery and Shipping Policy
Total Wine shipping cost is based on the weight of your selected products and services for shipment. The rate of each selected product will be reflected in your cart and it will update as you add or remove items.
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Total Wine Gift Card Policy
Total Wine’s return policy does not apply to their gift cards. They cannot be refunded and are non-redeemable for cash. If you want to purchase a gift card, please remember that they are considered final sale items and cannot be returned or exchanged.
Total Wine Return Without Receipt
You can return your products without a receipt at Total Wine. You can bring your products to the store without any valid proof of purchase. You will be required to show your valid government-issued ID card if you made your purchase with a credit cards.
Order Cancellation Policy
You can cancel your order on the Total Wine website if you select the option in your order history.
If you are unable to cancel your order online or would like to make changes to your order, you can contact customer service or refer to the Total Wine return policy.
Total Wine Faulty Returns Policy
If you receive a damaged or missing product in your order, you should reach out to Total Wine customer service as soon as possible at +1 (855) 328-9463. They will help you with the return, refunds, or exchanges of the product.
Total Wine Store Timings
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.
Customer Service Hours
You can contact the Customer Service team on Monday to Sunday from 9:00 AM to 12:00 PM ET.
Total Wine Contact Details
You can contact the Customer Service team at +1 (855) 328-9463. They can help you with any questions or resolve your issues.
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