Total Wine Return Policy

Total Wine Return Policy 2024 | Easy Return Without Receipt

The Total Wine return policy’s goal is to satisfy their customers with their orders. You can return your products within 60 days for any reason. If you purchased your product online, you have to contact customer service or call +1(855) 328-9463 for special instructions. But if you purchased it from a store, you need to go to that store to start the process of your return. A valid proof of purchase is required to return a product.

  • California and Georgia Stores: Per the state law, alcohol returns will only be accepted if the product is unfit for consumption spoiled, or otherwise purchased in error.
  • Wisconsin Stores: Per state law, alcohol returns will only be accepted if the product is unfit for consumption or spoiled.
  • Michigan Stores: Per the state law, alcohol returns will be accepted from a customer for a cash refund or exchange, for an alcoholic liquor product from Total Wine & More store, if the product is contaminated or spoiled, if the container is damaged to an extent that the unfit for consumption or contents are likely to be unsanitary.
  • Kansas Stores: Per state law, alcohol returns will be accepted within 24 hours from the original purchase date if the product is defective or damaged by the supplier.

Details About Total Wine Returns

InformationDetails
WebsiteTotal Wine
Return Period60 Days
Refund Period14 Business Days
Refund MethodOriginal Payment Method
Return MediumsIn-Store
Customer Support HoursMonday – Sunday: 9 a.m.-12 a.m. ET
Phone Support+1 (855) 328-9463

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Total Wine Refund Policy

After you return your product to Total Wine, it will take 10 business days to process your refund after they are verified for any damage. Additional 4 business days for the refunds to be issued in your account. You will receive the refund in the original payment method. If you purchase an item with cash, you will receive cash refunds. You must bring a valid proof of purchase to get full refunds.

Total Wine Exchange Policy

If you are unhappy with your product, you can exchange it for another product of the same value. You must bring a valid proof of purchase with you to exchange the product. The product should be in its original condition. Total Wine will verify the product for any damaged or opened product and then offer you an exchange.

Total Wine Return Conditions 

The following are the return conditions:

  • The product should be returned within 30 days.
  • The product should be returned within 30 days.
  • The product must not be damaged or opened.
  • You must bring valid proof of purchase.

Total Wine Return Exceptions

The following are the return exceptions:

  • Defective Alcohol
  • Opened or Consumed Products
  • Gift Cards
  • Customized or Special Orders
  • Clearance Products
  • Final Sale Items

Methods to Return at Total Wine

The following are the return methods for easy and flexible returns.

Online Purchase Returns

Follow the given steps to return items via mail:

  • Head to Total Wine’s official website.
  • Log in to your account.
  • You need to enter your order number, email address, OR
  • Select the items you want to return and provide the required information.
  • Follow the provided instructions for online returns.

In-Store Returns

Use the Store Locator given on the Total Wine website to find the nearest store to you. You can return your items in-store for any reason. All you have to do is pack your items in their original packaging and take them to the store. Make sure to bring a valid sales receipt with your returned items to the store. You can talk to a store associate and they will help you with the return process.

Total Wine Delivery and Shipping Policy

Total Wine shipping cost is based on the weight of your selected products and services for shipment. The rate of each selected product will be reflected in your cart and it will update as you add or remove items.

Explore Now VALUE VILLAGE RETURN POLICY

Total Wine Gift Card Policy

Total Wine’s return policy does not apply to their gift cards. They cannot be refunded and are non-redeemable for cash. If you want to purchase a gift card, please remember that they are considered final sale items and cannot be returned or exchanged.

Total Wine Return Without Receipt

You can return your products without a receipt at Total Wine. You can bring your products to the store without any valid proof of purchase. You will be required to show your valid government-issued ID card if you made your purchase with a credit cards.

Order Cancellation Policy

You can cancel your order on the Total Wine website if you select the option in your order history.

  • Log in to your account to check if your order is eligible to cancel.
  • Go to your ‘Order History’ and select ‘Online Purchases.’
  • If you are canceling your order from an app, select ‘More’ and then ‘My Orders.’
  • Select the order you want to cancel and select ‘Cancel Order’ (if available).
  • Select the reason for cancellation and click ‘Cancel Order’ to submit your request.
  • A cancellation confirmation message will appear on the screen if the request is successful.

If you are unable to cancel your order online or would like to make changes to your order, you can contact customer service or refer to the Total Wine return policy.

Total Wine Faulty Returns Policy

If you receive a damaged or missing product in your order, you should reach out to Total Wine customer service as soon as possible at +1 (855) 328-9463. They will help you with the return, refunds, or exchanges of the product.

Total Wine Store Timings

You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.

Customer Service Hours

You can contact the Customer Service team on Monday to Sunday from 9:00 AM to 12:00 PM ET.

Total Wine Contact Details

You can contact the Customer Service team at +1 (855) 328-9463.  They can help you with any questions or resolve your issues.

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FAQs:

You can return your products to Total Wine within 60 days from the date of purchase.

It will take 14 business days for the refunds such as rewards/points to be issued to your bank.

Yes, you can go to your order history and cancel your order if the option is still available.

No, Total Wine does not offer returns for perishable and personalized items.

No, Total Wine does not offer returns through mail. All returns are processed through in-store only.

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