Coach Outlet Return Policy 2024 | Easy Process [Detailed]
Coach Outlet return policy is very generous and allows you to return your purchases within 30 days from the date of purchase. You can return your items by mail or at any Coach Outlet store. A refund will be offered in the original form of payment.
We have explained the type of returns and their return timeframe in the table below:
| Item | Return Period |
| Regular Price | 30 Days |
| Sale and Clearance Items | 30 Days |
| Leather Care Products | Final Sale |
| Fragrances | Final Sale |
| Item quantity greater than five | Final Sale |
Coach Outlet Returns
| Information | Details |
| Website | Coach Outlet |
| Return Period | 30 Days |
| Refund Period | 7-10 Business Days |
| Refund Method | Original Payment Method |
| Return Mediums | Mail, In-Store |
| Customer Support Hours | Monday-Friday 8:00 AM-10:00 PM Saturday-Sunday 11:00 AM-6:00 PM EST |
| Phone Support | Call: 1-800-307-0040 Text: 1-719-455-7857 |
| On Website |
Coach Outlet Refund Policy
You will be eligible for a refund if you return your items within 30 days. When you return your items, they will be sent to processes. This may take up to 7 to 10 business days. After this timeframe, you will receive your refund. It will be in the original payment method. If you want to return a product purchased with a gift receipt, you will be given a Coach merchandise card as a refund.
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Coach Outlet Exchange Policy
You are free to exchange your items within 30 days from the original purchase date. You can exchange every item at the Coach Outlet store. Footwear and apparel item exchanges should be made online. For other exchanges by mail, Coach recommends returning the item and purchasing a new size or color for product availability.
Please follow the given method to exchange a footwear or apparel item online:
Coach Outlet Return Conditions
The following are the return conditions:
Coach Outlet Return Exceptions
The following are the return exceptions:
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Methods to Return at Coach Outlet
These are the return methods for easy and flexible returns.
Online Returns
Follow the given steps to return items via mail:
CSI Returns
One Coach Way
Jacksonville, FL 32218
In-Store Returns
You can use the Store Locator given to find Coach Outlet’s store near you. You can bring your products in-store within 30 days. Pack your items and bring them to the store. Make sure they are unworn with all tags intact. Talk to a store staff member for help with your return. They will gladly help you with the return process.
Coach Outlet Delivery and Shipping Policy
The items you purchased may be shipped separately. The order status will be updated when your items will be shipped. These are the shipping details and fees for US deliveries:
| Standard Shipping | ||||
| Shipping To | Shipping Fees | Delivery Time | Exceptions | Other Fees |
| Continental United States | Under $30: $5Between $30 & $50: $10Above $50: FREE | 5 – 7 Business Days | No Exceptions | Sales and Service Tax, if applicable |
| Alaska | $24 | 5 – 7 Business Days | No Overnight Delivery | Sales and Service Tax, if applicable |
| Hawaii | $48 | 4 – 5 Business Days | No Overnight Delivery | Sales and Service Tax, if applicable |
| PO, APO 7 FPO Boxes | Under $30: $5Between $30 & $50: $10 | 7 – 12 Business Days | No Overnight DeliveryOnly Available for the Continental US, Alaska, and Hawaii | Sales and Service Tax, if applicable |
Coach Outlet Gift Card Policy
You can purchase Coach Outlet gift cards whenever you wish to. You can send them to your loved ones instantly and even schedule them for a perfectly timed delivery. These gift cards are redeemable at any Coach store or by phone. You cannot place an e-gift card order with a Canadian billing address right now, you need to have a US billing address.
Coach Outlet Return Policy without Receipt
If you return your items without a receipt at Coach Outlet, the items will only be exchanged for the current selling cost or the cost they were last sold in. You are only eligible for a full refund if you return your item with its original sales receipt.
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Coach Outlet Holiday Return Policy
Coach Outlet extended holiday returns are provided so you can get a stress-free start on the holiday season. You can return all your purchases made between November 1, and December 16, can be returned till January 15.
Coach Outlet Order Cancellation Policy
Once your order is placed at Coach Outlet, you cannot change or cancel it. The team starts preparing for it immediately. However, you can always return them. You can follow the return guidelines and start your return process once you receive the item.
Coach Outlet Store Timings
You can go to the Store Locator on their website to learn about the store hours and location of the nearest store to you.
Coach Outlet Customer Service Hours
You can contact the Customer Service team on Monday to Friday from 8:00 AM to 10:00 PM and on Saturday and Sunday from 11:00 AM to 6:00 PM EST.
Coach Outlet Contact Details
You can contact the Customer Service team at 1-800-307-0040 to call or text them at 1-800-307-0040. You can also live chat with the team or email them at their website.
