Ross Return Policy

Ross Return Policy 2024 | Steps To Refund & Exchange

Ross Return Policy provides a 30-day timeframe for customers to return, refund or exchange their products. Returns and exchanges can only be made in stores, as Ross does not provide any option for online returns. The returned items must be kept from being used, worn, washed, or damaged before returning. 

You must bring your receipt and the item you want to return to make the process fast. The number of returns without receipts is limited. Returns, refunds, and exchanges may not be provided in a few categories without a receipt.


Details of Ross Returns:

Return Period30 Days
Refund Period5 Business Days
Refund MethodOriginal Payment Method
Return MediumsIn-Store
Phone Support800‑335‑1115
EmailAt Website

Ross Return Policy without Receipt:

Ross’s easy and flexible policy provides returns without receipts too. If you don’t have a receipt for the purchased merchandise, a valid government-issued ID will be required to get refund approval.

Ross Refund Policy:

You must bring a valid government-issued ID to get full refunds. Your refund will be verified through the Ross Refund Verification System. Getting a cash refund on the products purchased by check might take five days. You must bring your items for refunds to the store within 30 days to get full refunds. The refunds will be made in the original form of payment. Products returned for refunds after 30 days will be issued with a store credit.

Ross Exchange Policy:

According to Ross Exchange Policy, you can get an exchange for an item within 30 days or after 30 days of purchase in-store. You can get an exchange for opened software if it is defective.

Ross Gift Card Policy:

You can purchase Gift Cards at Ross, which have no expiration date. You can purchase a gift card for between $10 and $150. You can choose different designs for gift cards and order them online. In California, you can redeem gift cards for cash with a balance of less than $10.

Lost and stolen gift cards can be replaced with another card with the remaining balance only if you show the original receipt. Gift cards take 1-2 business days to process before they are shipped. The shipping used to deliver gift cards is as follows:

  • USPS Stamped Shipping costs $0.55 and delivers within 5-7 days after processing.
  • FedEx Ground Shipping costs $7.00 and delivers within 3-7 days after processing.
  • FedEx 2-Day Shipping costs $11.00 and delivers within two days after processing.
  • FedEx Overnight Shipping costs $21.00 and delivers within the next day after processing.

Most Popular Vuori Return Policy

Ross Return Conditions:

The following are the return conditions given by Ross:

  • Opened software is not acceptable for returns.
  • You can replace gift cards if they are lost or stolen.
  • Return Fine Jewelry with a receipt to Ross stores with a Fine Jewelry Department.
  • The original ticket must be attached to the Lingerie.
  • The original ticket must be attached to Swimwear.

Methods to Return at Ross:

If unsatisfied with your purchase, the only way to return your products at Ross is by visiting a Ross store. Ross does not provide an online return as they do not sell their products online. To return the products in-store, bring the original receipt with you. There is a limit for returns without receipts, and it would require a valid government-issued ID. You can follow the steps listed below to make a return.

  • Go to Ross’s website and use the Store locator to find the nearest store.
  • After finding the store near you, visit the store.
  • The returned items should be unused, unworn, and unaltered.
  • Make sure to bring the original receipt along with your products.
  • Head to the Customer Support Desk and ask them to assist you with the return process.
  • The refund will be processed in the original payment method.

Ross Delivery and Shipping Policy:

Ross does not provide an online purchase option on their website, so they do not have any shipping and delivery options. You can purchase their products in-store.


Ross Holiday Return Policy:

Ross has a holiday return policy for items purchased during the holiday season between December 1 and December 31. You can return your products until the end of January, which gives you an extra 30 days to return merchandise. The merchandise must have its original receipt with all tags intact.

Ross Faulty Returns Policy:

If the items you purchased from Ross stores are damaged or defective, you can return them. The damaged merchandise must be returned to the store where it was purchased. You should have the original receipt for the item.

Ross Store Timings:

The Ross store hours may vary with location and time of year. You can check the current store hours by visiting the Store Locator on Ross’s website.

Ross Contact Details:

You can contact Ross at 800‑335‑1115 if you have problems accessing their website.


If you return your purchase after 30 days, you can exchange it or get a store credit.

No, Ross does not provide online shopping services as they believe their merchandise’s opportunistic and changing nature does not lend itself to selling over the Internet.

No, you cannot return the items that have been worn, damaged, or used.

Fine Jewelry returns will only be accepted at the Ross stores with a Fine Jewelry Department as per Ross Return Policy Guidelines.

It takes five business days to process refunds for items purchased using checks.

You can return your damaged or defective item and get a refund.

Yes, you can return the items without a receipt, will be required to show a valid ID, and will be entertained with store credit.

Items purchased in the holiday season between December 1 and December 31 can be returned until the end of January, which gives you an extra 30 days to return merchandise.

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